Auto Europe Car Hire Reviews - www.auto-europe.co.uk

★★★☆☆
3.2 / 5
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Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk

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★★★★★

“The station was located at the airport, very...”

Written on: 18/05/2008 by gau (1 review written)

The station was located at the airport, very convenient. There were extra maps in the car. We rented through Auto Europe and got a very good deal with Europcar… Read Full Review

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☆☆☆☆☆

“Five onths ago in December (winter time here in...”

Written on: 21/04/2008 by rob72 (1 review written)

Five onths ago in December (winter time here in Europe) I have rented a car in Italy/Bergamo with Auto Europe. The car has been rented with ZERO EXCESS INSURANCE. I travelled from Bergamo to small village in Italian Alps. After 5 days on day of my departure from Italy the car broke down. Engine just died when we were about to leave the village and drive to the airport. I rang Auto Europe just to find out that they were not able to provide me with the replacement as they didn't have any offices… Read Full Review

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★☆☆☆☆

“Quick, efficient booking, seemingly cheap. We had an...”

Written on: 09/04/2008 by tori hallam (1 review written)

Quick, efficient booking, seemingly cheap. We had an additional £60 charged to our credit card post-hire. There was no explanation for this at the time. The bill was for fuel (we filled up 2 minutes from the airport), for snow tyres (we were hiring in Geneva - never asked for snow tyres) & for service - what??!!! Hidden costs!!… Read Full Review

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★★★☆☆

“We hired a car from Larnaca in Cyprus through Auto...”

Written on: 08/04/2008

We hired a car from Larnaca in Cyprus through Auto Europe.
Europcar fulfilled the hire, and when we got the car it was dirty and a bit worse for wear. They charged us for a full tank of petrol, which was more than it would cost at a garage, and asked that the car be returned empty. To me this is a money making scheme and quite dangerous, as you could easily run out of fuel by going so low… Read Full Review

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★☆☆☆☆

“When I made the online reservation, it was $50 and...”

Written on: 07/04/2008

When I made the online reservation, it was $50 and said that the amount due was zero. However when I rented the car, I had to pay another surcharge of $45. The rental agency told me that it was because I had used autoeurope to book the car. They said that it would not have been the case if I had booked directly through them (and would have costed me $70).... So I ended up paying a lot more for no good reason.... Called up Customer Service, but what can you really expect... Moral of the story… Read Full Review

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★★☆☆☆

“Told me they wouldn't take money out until I had...”

Written on: 04/03/2008 by bjay (1 review written)

Told me they wouldn't take money out until I had confirmed but they did and what a hassle I had getting a refund. Lady at the call centre was very rude and wouldn't answer my question as to why they had done so… Read Full Review

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★★★★★

“Booked through the Swiss office at geneva airport as...”

Written on: 25/01/2008 by Mig6 (1 review written)

Booked through the Swiss office at geneva airport as car came with compulsory snow tyres (whereas the French side charges extra). I needed them on my tour of the alps in Winter!… Read Full Review

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★★★★★

“What a great way to do business. Quick collection and...”

Written on: 27/07/2007 by Dcampy (3 reviews written)

What a great way to do business. Quick collection and had choice of a 4x4 Hyundia or Audi A3 diesel sportback as all corsas were out on hire - no extra charge. All paperwork was ready and all they did was photocopy licenses and passport.
On return dropped keys in box as no excess insurance was paid in advance (included in hire cost. of 110 Euros for 8 days).
Perfect vehicle for Austria and the luggage we had. Normally we choose a small car as only two of us and drop the seats for luggage, but… Read Full Review

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☆☆☆☆☆

“I do not recommend using Auto Europe if you want a...”

Written on: 15/06/2007 by alexrb76 (1 review written)

I do not recommend using Auto Europe if you want a hassle free holiday… Read Full Review

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★★★★☆

“On arrival at the City of Derry airport I was a bit...”

Written on: 08/06/2007 by docco (1 review written)

On arrival at the City of Derry airport I was a bit apprehensive because I had never used Auto Europe before.

The staff at the car hire centre was very helpful, no problems and would use them again, have recommended Auto Europe to friends who are travelling to Spain.

They were very professional and staff were a credit to their company… Read Full Review

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★★★★★

“Impressed by the ease of their price match promise.”

Written on: 22/02/2007 by djferros (36 reviews written)

Impressed by the ease of their price match promise… Read Full Review

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★★★★★

“Hired two cars through Auto Europe at Geneva airport,...”

Written on: 09/12/2006 by MARK stowell (1 review written)

Hired two cars through Auto Europe at Geneva airport, never a problem and good prices… Read Full Review

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★★★☆☆

“I suppose, like at so many other airports, when...”

Written on: 12/10/2006 by Eros1000 (3 reviews written)

I suppose, like at so many other airports, when picking up the car and returning it, the rental company is well away from where the car is parked. We were given the keys at the rental desk and returned them a week later. Nobody from Auto Europe looked the car over with us present. A month later we had £110 removed from our credit card without any reason or letter informing us. It took 5 months of battling with them before we got the money reimbursed. The reason, a wing mirror had to be… Read Full Review

Murdoc's Response to Eros1000's Review

Written on: 23/01/2007

The company you were dealing with was Auto Europa, not Auto Europe, who is a consolidator and does not have their own car fleet in Bergamo. While Auto Europe does contract out to Auto Europa, it would not have been Auto Europe who looked over your car. This is, however, a common misconception.

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★★☆☆☆

“The car they gave me through National broke down a few...”

Written on: 09/10/2006 by scicchi (1 review written)

The car they gave me through National broke down a few hours after the pick-up. During my vacation I had to change car twice, and finally I was charged on my credit card both from AutoEurope car hire and from Hertz (which gave me one of the replacement cars I had). Now they don't want to refund me!… Read Full Review

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★★★★★

“I was just about to leave for the airport in May for a...”

Written on: 18/07/2006 by bluetwo (1 review written)

I was just about to leave for the airport in May for a two week break, and I received a call telling me my father had been admitted to hospital (he has made a full recovery). I called my flight company (no refund), and the villa owners (partial refund). Then I called Auto Europe car hire expecting the worst. The agent was very nice, and they gave me a full refund with no problems whatsoever!!

I booked again with them once I had rearranged the travel plans, and I got another excellent deal from… Read Full Review

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☆☆☆☆☆

“The people at Auto Europe car hire were no help...”

Written on: 02/05/2006 by lyndseycrusafon (1 review written)

The people at Auto Europe car hire were no help whatsoever. The agency in Spain said it was Auto Europe's fault.

Bottom line: Don't be fooled by really cheap prices etc. It is too good to be true. Spend a little more and go to Hertz or Avis etc... You will get a much better service… Read Full Review

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★★★★★

“Good price and good service both times I have used...”

Written on: 18/03/2006 by wimbledonian (5 reviews written)

Good price and good service both times I have used Auto Europe Car Hire in Northern Spain - from Oviedo and from Santander. Second time we got a car upgrade… Read Full Review

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★★★★★

“We found the lowest price by booking our car rental...”

Written on: 20/11/2005 by meggie1059 (2 reviews written)

We found the lowest price by booking our car rental through Auto Europe. Book via their UK site, and the price is lower than their .com site. Easy rental, no problems.

PS - Hertz tried to offer us a "free upgrade", but our hotel in Rome has advised us not to accept a bigger car. They were right! We had enough difficulty finding parking to fit our compact car… Read Full Review

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☆☆☆☆☆

“I rented a car in Cyprus via Auto Europe. When I got...”

Written on: 17/11/2005 by eyalroz (1 review written)

I rented a car in Cyprus via Auto Europe. When I got the car I was asked to pay an extra $50 up front for fuel, although the voucher from Auto Europe specifically said I had to return the car with a full tank. I returned the car with a full tank, and was not reimbursed for the fuel. I contacted Auto Europe by email, and they said there was nothing they could do about it, and blamed me for not mentioning that I was returning the car with a full tank. Since the total rental price was $125, the… Read Full Review

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★☆☆☆☆

“I reserved a car in Kalamata, Greece through Auto...”

Written on: 01/10/2005 by mkarkapoulos (1 review written)

I reserved a car in Kalamata, Greece through Auto Europe, and prepaid the rental costs in full (as required). When my spouse and I arrived at the pickup location, they had given away our car because our bus to Kalamata arrived just over an hour late for the pickup. Auto Europe claim this is "standard" when you pickup your car at downtown locations, so beware. And the fact that we had prepaid two months in advance through Auto Europe meant absolutely nothing. Instead, we were forced to take a… Read Full Review

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