Auto Europe Car Hire Reviews - www.auto-europe.co.uk

★★★☆☆
3.2 / 5
58% of users recommend this
  • Customer Service

  • Value For Money

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Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk

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★★★★★

“Geneva Car Rental, Swiss Side”

Written on: 03/02/2016 by Kennaw18 (1 review written)

Brilliant. Competitive. Cannot be faulted. They used Europcar who gave me a brand new Skoda Octavia Tourer with 4 wheel drive. What a surpriingly fab car!! Would gladly use them again… Read Full Review

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★★★★★

“Very Easy to hire car Straight in and out”

Written on: 03/02/2016 by LukaBarry (1 review written)

Picked up the car at Derry Airport, Checked the car over before driving away as normal, Car was in Excellent condition. Was a Ford Focus and it was fantastic used it around derry (rather than taxi's and it was brill. Would recommend Auto Europe… Read Full Review

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★★★★★

“Trip to big sky”

Written on: 02/02/2016

I recently traveled to Bozeman MT with five friends and a ton of ski and board kit. I hired two full sized SUVs and auto Europe seabed then to be awd, and full cover with free extra drivers. They also phoned ahead to check the vehicles were waiting for us on arrival. Very good service and good price… Read Full Review

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★★★☆☆

“Good car but confused service ”

Written on: 01/02/2016 by Trazu (1 review written)

We arrived at Poprad airport but could not find a Budget desk, we then called them to be told they would deliver shortly, this was done within 5 minutes, the same in return, we had to call and leave the keys in a box. We were however concerned with the 40 euro each way charge for airport Coll/delivery which was not mentioned throughout the booking process, only when we had paid and printed the voucher, be aware! All in all a good car but not as reasonably priced as expected… Read Full Review

Autoeuropeuk's Response to Trazu's Review

Written on: 03/02/2016

Dear Sir,

Firstly thank you for being a loyal Auto Europe client! We are constantly updating and improving our website display so that all locally paid items are clearly displayed at the bookings stage. I will ensure that your comments are directed to the correct department. Thank you for your feedback.
Regards
Melanie
Auto Europe

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★★★★★

“Excellent car hir in Florida”

Written on: 01/02/2016 by mcwilliammay (1 review written)

Hired our Alamo car through auto Europe for a seven week trip to Florida. The car was competitively priced and there were no additional add one when I collected the car. Alamo was excellent. We could choose our own car from the class we had booked. We had booked a Full Size car and selected a Chevvy Impala with only 2000 miles on the clock. Alamo's collection and drop off at Orlando airport were easy and efficient. Will use auto Europe next year as well, if they remain competitive… Read Full Review

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★★★★☆

“Very efficient and reasonably priced”

Written on: 01/02/2016 by Cobbvt259 (1 review written)

We picked up the car in Auckland and were out on the road within 20 minutes. The car rep was helpful and clear about the car and its hire. The car was better than we expected and we had a wonderful drive around the north island of New Zealand. The return of the car was a different story. We parked at Wellington ferry terminal in the last Europcar space an hour earlier than expected and posted the keys as requested in the drop off box in the ferry terminal. Since then, we have heard nothing, not… Read Full Review

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★★☆☆☆

“Very slow, very basic cars”

Written on: 31/01/2016 by Flitton (1 review written)

Very slow service , never seems to be enough staff on duty. We never get the car advertised VW always results in a Skida for example . When you have a great deal of luggage a smaller car isn't ideal . Disappointing… Read Full Review

Autoeuropeuk's Response to Flitton's Review

Written on: 03/02/2016

Dear Client

Thank you for your feedback, we are sorry to learn that your overall car hire experience was not a pleasurable one.

Suppliers often use a vehicle to describe the group that you are booked, for example a 'Compact' size vehicle group may be described as a 'VW Golf or Similar'; this does not guarantee a VW Golf will be provided. However you should still receive a vehicle of this size.

Please do contact our Customer Service Team and they will check with the local supplier on the vehicle group you were provided with.

Many Thanks
Melanie
Auto Europe

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★★★★★

“No problems all went smoothly”

Written on: 31/01/2016 by nmWagner468 (1 review written)

No problems all went smoothly… Read Full Review

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★★★★★

“Billund car hire”

Written on: 30/01/2016 by TG584 (1 review written)

Easy check in and pick up, car was cleared of snow - revealed damage so had to sort paperwork but done quickly. Car was clean and had no faults. Drop off straight forward… Read Full Review

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★★★★★

“Great help. Great customer service. Clear fees. Good prize”

Written on: 28/01/2016 by CarolynReeves (1 review written)

Great help. Great customer service. Clear fees. Good prize… Read Full Review

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★★★★☆

“Easy and no hassle”

Written on: 28/01/2016 by DaliaDonahue (1 review written)

Very easy - no different to hiring from a main stream car hire company - but saves money! Only thing I would be wary of is insurance as I think if you take our excess policy you have to go through Auto Europe and not the hire company. Recommended though!… Read Full Review

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★★★★★

“car hire”

Written on: 28/01/2016 by JaidenRoth (1 review written)

overall the car was ok , staff where very helpful and listened to me . bus transfer left on time , the driver did a great job navigating the MAD Geneva traffic , more signs to the car hire car parks ,hire charges seem to be higher than in other airports… Read Full Review

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★☆☆☆☆

“Poor insurance service ”

Written on: 26/01/2016 by Coyle1981 (1 review written)

Purchased over priced insurance waiver, which I know is available on some deals not others. At airport was offered upgrade but did not dare take it as I didn't know if insurance would be honoured. (my default understanding is that insurance will wriggle if they can so don't risk it). No way to check easily when you're at the desk. Hideous customer service. … Read Full Review

Autoeuropeuk's Comment

Written on: 03/02/2016

Dear Client
Thank you for the feedback, please do contact the Auto Europe Customer Service team directly.

They will contact the supplier ad check the local charges that were applied and confirm if these were correct as per your booking terms and conditions.

Many Thanks
Melanie
Auto Europe

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★★★★★

“Easy booking”

Written on: 26/01/2016 by Sherwoodeh317 (1 review written)

Really easy booking process with all info up front. No fueling issues in sight. I never had reason to contact after making booking but the whole thing was smooth. Rental was with Alamo who I can't recommend highly enough. Easy service at airport and the car was better than expected… Read Full Review

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★★☆☆☆

“car hire with poor service from staff”

Written on: 24/01/2016

My husband and I hired a car, VW Polo, for 5 days in Salzburg. We completed the paperwork and then were handed the keys and told 'the car is out there'. I had to return to the desk to ask precisely where as it was in a park at the side of the building covered in snow. We had to remove the snow ourselves and had there been any scrapes it would have been very difficult to see them. No member of staff came with us to show us the controls, (although there were 3 members of staff in the office) the… Read Full Review

Autoeuropeuk's Comment

Written on: 03/02/2016

Dear Client
We are very sorry to learn that your car hire experience was not a pleasurable one.
So that this can be investigated fully please do contact the Auto Europe Customer Service Team, with your booking details and an account of what happened during your rental.
Kind Regards
Melanie
Auto Europe

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★★★☆☆

“Shady sales technics ”

Written on: 24/01/2016 by Oleg1 (1 review written)

I've booked a VW Golf (or similar). However when I arrived, the sales rep offered me Skoda Fabia, claiming that there is no VW Golf available. The rep also tried to sell hard their 4x4 cars which "only today" have a 50% discount. I complained that the Skoda Fabia is not from the same class, however the rep still insisted that there is nothing else he can offer. Only when I asked to speak with the manager, they suddenly discovered that a VW Golf is available. You wouldn't get this kind of… Read Full Review

Autoeuropeuk's Response to Oleg1's Review

Written on: 03/02/2016

Dear Client

Thank you for your feedback, from which supplier did you collect the vehicle from?

Please do contact the Auto Europe Customer Service Team so that this can be further investigated.

Kind Regards
Melanie
Auto Europe

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★★★★☆

“Excellent value”

Written on: 23/01/2016 by Luis198 (1 review written)

Very good value. Have used for business hire for years… Read Full Review

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★★★★☆

“Good but could have done better”

Written on: 21/01/2016 by McDermott389 (1 review written)

I booked a Ford Mondeo online, but recieved a KIA, which did everything i wanted, except the GPS and which cost more than I expected. Found spare wheel was actually smaller size than normal wheel which i found weird. But the staff was really helpful when my flight was delayed and had to wait for a friend to join me… Read Full Review

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★★★★★

“Excellent Customer Service - Regular User”

Written on: 19/01/2016 by McCartney23 (1 review written)

I use auto-europe for more than 2 years now. It has been the best car hire website I used for years. No only that, but you get the cheapest rental prices on the market. Had to call afterhours several times, and that was not a problem. I also like the ability to change your booking (anytime) or cancel it with full refund (2 days before). It really helps knowing that you can do that for scheduling. The zero-excess or refundable excess options are quite cheap, and definitely cheaper than rental… Read Full Review

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★☆☆☆☆

“ Refundable Excess insurance ”

Written on: 18/01/2016 by Woodruff269 (1 review written)

Do not buy auto Europe refundable excess insurance… Read Full Review

Autoeuropeuk's Comment

Written on: 20/01/2016

Dear Client

The Refundable Excess product covers the excess, that is payable according to the basic coverage policy, and therefore, includes all the same exceptions as the policy itself.
What the policy does and does not cover can vary depending on the category of the car and the car rental company, but the most common exceptions are the underside, roof, wheels, tyres, and glass.
The whole list of exclusions is available in the Terms, Conditions & Local Fees found on our booking engine, as well as in the terms and conditions listed on your booking voucher.
For further information regarding your booking please do contact our team directly.
Many Thanks
Melanie
Auto Europe

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