Note sent to Auto Europe -
1) On the voucher it had the local car hire as Europa. When I arrived at Las Palmas I could not find any car hire agent called Europa.
Having spent 30 min looking for Europa and making enquiries with Airport information I discover that Europa had changed their name to Gold Car !
Auto Europe never advised me of this. So first impressions of Auto Europe were not good.
2) Gold Car have a policy of charging you for a full tank of fuel (54 euros for diesal!) and advised I should bring the car back with an empty tank as I was being charged for a full tank whether I use it or not !
The car hire was only ever to get me to and from the airport plus a couple of trips during the week. I used only 1/3 of a tank of fuel!
This is unacceptable and a tactic to make additional money by Gold Car and made the cost of the car hire through Auto Europe not so competitive with the likes of Avis/Hertz which from previous experience only charge you for the fuel you use.
On my Auto Europe voucher no mention was made of the policy for charging the customer for a full tank of fuel whether used or not.
As I'm sure you can appreciate my experience with Auto Europe has not been very positive

Damaged bumper not covered by insurance! They want $3000 to fix. appraisal sent in German! They do not cover "underside" damage, but it was the bumper!!!

As I say, if you have a problem, just get out of the car and start walking. Because otherwise you're going to spend the rest of your holiday trying to resolve their total lack of competence.
I will never use these jokers again; and I wish I'd seen this website before tried to use them this time.

Five onths ago in December (winter time here in Europe) I have rented a car in Italy/Bergamo with Auto Europe. The car has been rented with ZERO EXCESS INSURANCE. I travelled from Bergamo to small village in Italian Alps. After 5 days on day of my departure from Italy the car broke down. Engine just died when we were about to leave the village and drive to the airport. I rang Auto Europe just to find out that they were not able to provide me with the replacement as they didn't have any offices in that area. They offered to send towing vehicle to collect the broken car and a taxi to take us to the airport in Bergamo (250km away). I have been informed that Auto Europe will pay just 150 euro for the service so at the end I have been left with no choice but to pay additional 150 euro for the taxi.
After two weeks I discovered that my credit card has been charged with 130euro. After my numerous phone calls and emails to incompetent Auto Europe customer service I received their explanation that I have been charged for the damage to the car. As they explained I didn't put anti-freezer liquid to the fuel tank and the car broke down. INTERESTING thing is that I got the car with the full tank and did not have a chance to fill it up by myself at all. Of course I have explained everything to Customer Service. When I received me credit card statement I discovered an additional charged of 93euro to my card. I still did not receive any explanation what is the basis of that charged.
Since more then 5 weeks all my calls and emails are being left without any respond.
Just to summarize I have to spent additional 370euro (even though the car has been rented with ZERO EXCESS INSURANCE) because Auto Europe has provided me with no technically fit car.

Quick, efficient booking, seemingly cheap. We had an additional £60 charged to our credit card post-hire. There was no explanation for this at the time. The bill was for fuel (we filled up 2 minutes from the airport), for snow tyres (we were hiring in Geneva - never asked for snow tyres) & for service - what??!!! Hidden costs!!

Told me they wouldn't take money out until I had confirmed but they did and what a hassle I had getting a refund. Lady at the call centre was very rude and wouldn't answer my question as to why they had done so.

I do not recommend using Auto Europe if you want a hassle free holiday.

The car they gave me through National broke down a few hours after the pick-up. During my vacation I had to change car twice, and finally I was charged on my credit card both from AutoEurope car hire and from Hertz (which gave me one of the replacement cars I had). Now they don't want to refund me!

The people at Auto Europe car hire were no help whatsoever. The agency in Spain said it was Auto Europe's fault.

Bottom line: Don't be fooled by really cheap prices etc. It is too good to be true. Spend a little more and go to Hertz or Avis etc... You will get a much better service.

I rented a car in Cyprus via Auto Europe. When I got the car I was asked to pay an extra $50 up front for fuel, although the voucher from Auto Europe specifically said I had to return the car with a full tank. I returned the car with a full tank, and was not reimbursed for the fuel. I contacted Auto Europe by email, and they said there was nothing they could do about it, and blamed me for not mentioning that I was returning the car with a full tank. Since the total rental price was $125, the extra $50 was a real cheat.

I reserved a car in Kalamata, Greece through Auto Europe, and prepaid the rental costs in full (as required). When my spouse and I arrived at the pickup location, they had given away our car because our bus to Kalamata arrived just over an hour late for the pickup. Auto Europe claim this is "standard" when you pickup your car at downtown locations, so beware. And the fact that we had prepaid two months in advance through Auto Europe meant absolutely nothing. Instead, we were forced to take a $60 taxi to the location we needed to be at that night (after four hours in the streets trying to rent a car through a different agency, but in vain). In addition, without a car for the end of our trip, we were forced to cancel hotel reservations and do much less than we had expected.

I would definitely not recommend renting from Auto Europe. When I returned to North America to settle my account and get reimbursed, they did not seem to know the details of my horrendous ordeal in Kalamata, although I spoke to their agents at least 6-8 times in the vain attempt to find another car to rent when mine was given away. In addition, although we were fully reimbursed, I found that the agents were not apologetic for our experience, and even tried to lay part of the blame on us.