Sixt Car Hire Reviews - www.sixt.co.uk

★★★☆☆
3.4 / 5
63% of users recommend this
  • Customer Service

  • Value For Money

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Sixt Car Hire www.sixt.co.uk

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★☆☆☆☆

“Hands down the worst experience i've ever had renting...”

Written on: 30/05/2019 by bigshot1000 (1 review written)

Hands down the worst experience i've ever had renting a vehicle. I recieved a damaged van, returned a damaged van and now they want to charge me for it. They have the damage on their records but will not acknowledge it. I keep sending the same email with quearies on and they reply with an invoice. They are just trying to bully me into paying. Horrendous company. Avoid at all costs… Read Full Review

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★★★★★

“Friendly and helpful with good cars.”

Written on: 13/05/2019 by Stout460 (1 review written)

Recently used SIXT to hire a car at Glasgow airport and return it to Edinburgh airport . Whilst for bog standard manual vehicles they may not be first choice in terms of cost , for something more premium eg an auto BMW , Mercedes or Audi they seem to have a better availability than many other car firms (maybe because they are also a German company!) although you will not necessarily get the make specified on the website, as they make clear on the website itself . We reserved a BMW 1 Series and… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 08/04/2019 by Farrell456 (1 review written)

DO NOT USE THIS COMPANY. This mob operate very dubious practices, like a third-rate tourist rental business. Their front of house staff and overly friendly and they then hide behind the small print. Here is how they operate. 1. They have almost zero tolerance to any marks on the car even from road chips etc. This is a deliberate policy to add cost to your rental. They comb all over the car looking for anything. I was given a car with 15 or so noted narks. I was expected to find them which as… Read Full Review

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★☆☆☆☆

“Faro Airport”

Written on: 28/02/2019 by da--nny12 (1 review written)

Again a bad review for this company. I rented a care from from Faro airport returned the car and was told no charges and then received a letter saying that they had to add 5 euros of petrol to the car and so i was being charged 70 euros for this. I argued but to no avail. seriously 70 euros for a 5 euro petrol charge your laughing at us. No One else does no one else they are Goldcar or another rental hire firm… Read Full Review

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★★★★★

“Amazing Service”

Written on: 12/02/2019 by jjGCU (1 review written)

We recently rented from Sixt for our 25th wedding anniversary get away to AZ. The customer service we were provided was stellar from the very beginning. When we checked in to pickup our car with the person I dealt with. She went out of her way to make our trip special. She upgraded our SUV with complete joy and excitement on her face. Only a day into our trip someone smashed in the back passenger window and stole a few personal items. Sixts made getting a new car easy and stress free and… Read Full Review

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★☆☆☆☆

“Charges - battered cars”

Written on: 26/11/2018 by Tonymidland (1 review written)

Hi, i'm not writing this for any free bee's or because i'm bored and have nothing else to do, just a warning really to anyone who's thinking of taking a car from this disgrace of a car rental company. i got there and was given a that wasn't advertised, when i asked for it they said they very rarely have it in. then the car i was given i had to change due to a faulty tyre pressure light, which they could have charged me for, then changed it to a Kia which looked like someone had used it to… Read Full Review

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★☆☆☆☆

“Dublin Airport Carhire - SIXT”

Written on: 16/10/2018 by LucasLee390 (1 review written)

DO NOT HIRE A CAR FROM SIXT AT DUBLIN AIRPORT. I presented my pre-booked/prepaid documents at the desk and was asked to provide a 5 year no claim letter from my insurers and a Doctor's letter confirming I was fit to drive? I am 79 and it's Terms & Conditions had clearly stated maximum age of 80. No reference to these documents not in two prior welcoming e-mails which stated that only provide driving licence, any payment pick up keys and away you go.I couldn't provide them so was refused… Read Full Review

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★★★☆☆

“Fuel charge ”

Written on: 09/10/2018 by RXS9 (1 review written)

Always booked Sixt in Cyprus collecting from Larnaca recently charged €6 after I returned home to top up tank despite being told all ok when I returned the vehicle having filled the tank st the airport petrol station. Beware take a photo of fuel gauge when you return… Read Full Review

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★☆☆☆☆

“worst day of my life”

Written on: 18/09/2018 by 494Moss (1 review written)

This is by far the worst car rental company I have ever dealt with and hope ever will!!!! hired a minibus to take 13 of us to a charity event (including a 1 year old baby). I opted for the premium roadside assistance etc and paid the extra £100 or so.On our journey we had just left our hotel when an artic lorry ran into the rear of us ( no one was seriously injured ).this happened outside Crewe at 11am on a Saturday. After phoning the sixt support line, we were left with a smashed up vehicle… Read Full Review

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★☆☆☆☆

“Manager ”

Written on: 16/09/2018 by jgi775 (1 review written)

I booked a Renault SUV car with Sixt car hire for pick up in August At 1515 on 11.8.18 my wife and I the Sixt desk at Glasgow Airport I handed over my booking form, licence and DVLC form the man on the desk said he did not have an intermediate SUV He said I could have a BMW X1 for an extra £390! I refused he then said I could have it if I paid another £190 for the Insurance I refused and requested a car He said he didn’t have one and was quite rude about it He then said we were 30… Read Full Review

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★★★☆☆

“More Charges”

Written on: 08/03/2018

Booked car through web agent Rental cars stating it was from Glasgow Airport and obtained Voucher However Sixt claimed an extra £31.24+ vat for Glasgow Airport being a "Premium Location Fee" - sadly there appear top always be added extras they sting you for Car was great condition Agents were polite But added fee was to be paid… Read Full Review

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★☆☆☆☆

“Questionable bumper damage and replacement claim”

Written on: 05/02/2018 by IanB63 (1 review written)

Collected very nice Corsa car from Seville Bus Station and as only needing car for 24hrs decided not to take out the extra insurance as cost was half as much again as the actual car hire. Was given a computer print out of damage items 'list was as long as your arm'. When I expressed my surprise at the long list which seemed to comprise of very minor scratches the very pleasant SIXT girl said all were only superficial so no need to worry. Had a quick inspection of the car and agreed that all… Read Full Review

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★☆☆☆☆

“Disgrace”

Written on: 24/01/2018 by charlottesmith13011 (1 review written)

Recently picked up a car from Miami airport , Upon picking up the vehicle , sixt wanted 31$ per day extra for insurance , the already being 485$ for 9 days so that's another 200+ dollar on top so we declined oh no you can't decline the car needs to have insurance , lucky I had an excess insurance waiver,so be weary of this extra charge , secondly toll express is 7.90 per day which you have to have so yet again another cost on top of the rental price , our lovely customer service rep offered us… Read Full Review

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★☆☆☆☆

“Worst car rental company EVER!!”

Written on: 26/12/2017 by irishprepper (1 review written)

I reserved the car on line but when flight landed they didn't have the car and told me I either had to pay more to upgrade to another car or take the suv they had. The suv got 21mpg and the car got 36mpg. When I ask just to cancel and refund my money they said they don't refund if you reserve on line. They charged me almost $100 extra so my spouse could drive the car even though I had a $50,000 insurance policy on the car. I call customer service 5 or 6 times in 3 days and no one has ever… Read Full Review

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★☆☆☆☆

“RUN! DO NOT RENT FROM THIS COMPANY!!”

Written on: 16/11/2017 by Maher460 (1 review written)

Long story short. Didn't have the car I reserved so gave me another until what I reserved was ready. 11pm that night called and I switched out. Picked up in a dark garage and drove to hotel Next morning I saw two tires had bubbles on them. When I called to report, said I was responsible even though I HAD ASKED FOR FULL COVERAGE IN CASE ANYTHING happened. It covers the car but not the tires. Separate coverage for that. Never told that. Manager gave me a discount and a coupon and said was… Read Full Review

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★☆☆☆☆

“False advertising ”

Written on: 11/11/2017 by AddisonMalone (1 review written)

I reserved a car online 2 weeks in advance to ensure we had the car that we required. I wanted something luxurious. On the sixt web site they advertised luxurious card so on this basis made my reservation. We turned up at 9am near Luton airport but the office was locked. We waited nearly 30 mins for a sixt worker to arrive telling us that his colleague called in sick so has to manage the office on his own. We were then given a mini clubman. When I made the reservation it stated a Mercedes… Read Full Review

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★☆☆☆☆

“Awful company, Per your terms and conditions: "We may...”

Written on: 18/10/2017 by ljforsyth2000 (1 review written)

Awful company, Per your terms and conditions: "We may require a security deposit/approval on your payment card. The amount of the deposit may vary depending on the type of the booking, vehicle category or the method of payment." No where do you list (that I can find)how much of a deposit you require for the vehicle category. There for you do not allow the consumer to make an educated, informed decision about what car they would want to rent based on additional monies you may require. Also, this… Read Full Review

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★☆☆☆☆

“Beware Petrol Scheme - PHOTOGRAPH THE GUAGE !! or else”

Written on: 19/09/2017 by A.Binfield (1 review written)

Had a uneventful 2 week car hire from Belfast International airport. Unfortuneatly a week after returning my account was debited without warning for £14.59. An email was sent to Sixt asking for an explanation. Sixt didn't even have the courtesy to reply !!! A subsequent phone call confirmed the money was for an alledged petrol 'shortage' I was offered NO PROOF of the shortage. Obviously I had no proof to the contrary On returning the car, it was fully checked by the rep both inside and out… Read Full Review

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★☆☆☆☆

“gave our car away”

Written on: 14/08/2017 by TrampoliningFly (1 review written)

Arrived with paperwork. Paperwork stated 2 hours "Grace Period" All paid and one hour late due to flight delays. Spent 15 mins in a queue to be told our car was given to someone else as it had now passed one hour even though it said 2 hours on Expedia/Sixt paperwork. They did not give a monkeys. Only after I went back to see what other days they had they then informed me I could take a car but had to wait two hours. With 2 children in tow and no way other alternatives, we waited. The car… Read Full Review

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★☆☆☆☆

“Stick with the larger companies”

Written on: 04/07/2017 by Hexcell (1 review written)

Prepaid 14 day rental on the sixt website, arrived two days late from flight cancellation. Here is my experience thus far; 1. Had to give an additional deposit before taking car. 2. Was required to purchase comprehensive insurance or provide proof of 99999. Literally even though the agreement plainly states hat it is optional. 3. Car and class was not available so they substituted in a different class, worse. 4. Car had long list of previous damage on receipt yet I found more. 5. If you cancel… Read Full Review

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