Europcar Reviews

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★★☆☆☆

“Very poor service ”

Written on: 04/04/2017 by Holmes43 (1 review written)

I'm not impressed with Europcar. My car broke down so Mercedes put me in touch with Europcar for a courtesy car. The process from then on was painful... a lady on the phone who didn't have a clue what she was talking about or how to book the car out, long drawn out painful phone conversation to take my details and then when I received the confirmation email some of the information like the length of time I had the courtesy car for was wrong so I had to call again and go through the whole… Read Full Review

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★☆☆☆☆

“holiday ruined! a disaster do not use”

Written on: 28/03/2017 by Mauricio333 (1 review written)

hired a car from Alicante airport drove half an hour to destination with a burning smell. next day drove 10 mins hard to select gears, smoke from under bonnet had car picked up (apparently I burnt out clutch) did go back to pick up other car from airport this was dragging and surging (injectors?) dangerous to drive with a family of seven took car away next day. hundreds of pounds still being taken from bank most recent for 1400 for damage to cars we haven't done even though we took their… Read Full Review

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★☆☆☆☆

“Do Not Use”

Written on: 27/03/2017 by Experiencedcarhirer (1 review written)

Returned car - the very rude woman went straight to a wheel and 'found' a scuff. Only visible with a very right light. Claimed to be unable to supply documents from previous hire period as 'classified' more likely repeatedly use the same sham. DO NOT USE… Read Full Review

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★☆☆☆☆

“Europcar”

Written on: 25/03/2017 by amcfemcf (1 review written)

Car hire via EUROPCAR at Gran Canaria airport, November 2016. I paid 55.46 euros which I was assured was for fuel and would be cancelled when I returned the car full of fuel, which I did. However, the payment was not cancelled. I contacted Europcar. They failed to respond until I reminded them that I had emailed them; I then got a response. This occurred several times until they apologised that I was informed the charge was for fuel but insisted on maintaining the charge. My further complaints… Read Full Review

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★☆☆☆☆

“Stolen deposit”

Written on: 12/03/2017 by Guestsabine (2 reviews written)

I rented a car with Interrent from Muscat airport on February. The person in charge told us that he wouldn't take any money from the deposit as the car was in perfect condition. However, I saw a few days ago that 141,79€ has been taken away. I’m very upset and surprised by this and very much need to get this money back. I totally not recommend you to rent a car with this agency… Read Full Review

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★☆☆☆☆

“Poor customer service and bad truck”

Written on: 12/03/2017 by hnMcManus46 (1 review written)

I rented a truck with Europcar in Holland a few weeks back and it was the worst truck Ive ever driven. Even worse was the staff renting it out to me. When I returned the truck, the name of my company was missing on the invoice, and the guy behind the bar was very frustrated I wanted him to correct this issue. Furthermore they charged me for diesel, while I filled it up just before returning the car. When I confronted them with this, the actually had the nerve to educate me how to fill a tank… Read Full Review

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★☆☆☆☆

“Worst Car Hire Experience”

Written on: 02/03/2017 by Jeanesy (1 review written)

Pre paid for two days with rental cars. Arrived at airport at 00:50 to find Europecar closed. Stayed at hotel until they open at midday. Picked car up and was very very dirty. Not washed. Return the car 11hrs past due time at 11:20pm on 28 feb. Counter was closed even tho hours were suppose to be until midnight. Then Europe car charged my card for a return date of 1 Mar with additional $278. So total cost of the car for a 3 day hire was over $600. Nearly double what I pre paid. Worst car hire… Read Full Review

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★☆☆☆☆

“I made a reservation three months in advance for a...”

Written on: 01/03/2017 by Lorir (1 review written)

I made a reservation three months in advance for a rental car in Cancun, Mexico. I was referred to them thru Travelocity so I felt confident that they were a legitimate company. We arrived at the rental car company and waited 2 hours in line in an UN AIR CONDITIONED building to get our car. I pre purchased travel insurance thrs TRAVELOCITY to make sure I was covered to drive in Mexico. When it was my turn to rent a car I was told that I had to buy insurance thru them to drive. Did I mention… Read Full Review

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★☆☆☆☆

“Take money from card”

Written on: 28/02/2017 by 246Harper (1 review written)

Would not recommend hired car in October now in February and they have taken money from my card in January and in February with no warning on letter or anything I do not owe them anything but they think it ok just to keep taking money four months later would not use again… Read Full Review

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★★★★★

“Great service, great car”

Written on: 11/02/2017 by sumit.anantwar (1 review written)

I had an opportunity to rent from Europcar in Dec 2016 at Ciampino Airport, Rome. It was a great experience, luckily we got a brand new car, the guys at the counter were also great… Read Full Review

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★☆☆☆☆

“Europcar london city airport ”

Written on: 08/02/2017 by PorterClay (1 review written)

Europcar london city airport worst services ever by the male againt at the location, asked for the manager but advice he's at the back and can't come at the front. Asked for the contact number and name for the manger and was give a mobile number which the manager don't ever answer. What a joke off a management, who doesn't even come on the phone. Never again be using this company… Read Full Review

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★☆☆☆☆

“Europcar beware”

Written on: 08/02/2017 by victorhugo (1 review written)

I rented a small Lancia from Europcar last September for 16 days while my wife and I were on holiday in Sicily. The rental was satisfactory and there were no incidents or problems. We returned the car to Palermo airport where it was inspected by a Europcar agent and the return acknowledgement form was signed without any problems being indicated. Then in December I saw that I had had an extra 270 € debited by Europcar from my credit card. After a lengthy exchange of e-mails and telephone… Read Full Review

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Live2Die's Response to victorhugo's Review

Written on: 16/03/2017

The alternative would be to buy their CDW waiver excess insurance - bribe them to play nice.
Its the same story across Europe, it would not surprise me if they systematically encourage their branches to operate like this.
Definitely not a 21st century company!

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★☆☆☆☆

“Europcar Portugal - Get their insurance or pay the price !”

Written on: 14/01/2017 by Live2Die (20 reviews written)

I wish I had read these reviews before. I had used Europcar once before in Faro, Algarve, and and bought all their insurance packages. It was costly, but they were the only company open to receive late night flights. I've used other hire companies in the Algarve since and not bought their insurance packages and not had a problem. Then recently I needed to come in on a late night flight again and so used Europcar. Naively mistaking my experiences with the other hire companies for Europcar, I… Read Full Review

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★☆☆☆☆

“Liars.”

Written on: 10/01/2017 by wrDuffy384 (1 review written)

I phoned them just to make sure there weren't any extra charges. The woman on the phone at Europcar assured me three times that the quoted price was all I would have to pay. When I went to pick up the car they charged me a 16 pound drop off fee. My deposit after two weeks still hasn't been returned. Who needs the grief… Read Full Review

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Sumit.anantwar's Comment

Written on: 11/02/2017

Before 2 months, I also had a problem with the deposit. But apparently, the issue was with my bank. After talking with the bank's representative, the deposit was released in 3 working days.

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★☆☆☆☆

“Illegal Upselling”

Written on: 08/01/2017 by Caseye81 (1 review written)

Wife landed at Heathrow at 5am after 13 hour flight from Asia. Arrived at Europcar desk with pre-booked voucher to be smoozed by apparently ultra-helpful assistant. Long story short, was asked if she wanted an "automatic?". Booked Hyundai 5 door hatchback, get given Golf 5 door hatchback. Get back to Asia and I look at paperwork....£90 extra charge for 'upgrade'!!! Contact customer services...."oh no sir, your wife signed and confirmed the paperwork". You mean the densely packed A4 sheet of… Read Full Review

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★☆☆☆☆

“Please stay away”

Written on: 31/12/2016 by BransonMcCleary93 (1 review written)

I have two bans, 1 for 7 days and 1 for 21 days. No points, both SP. europcar booked it and said it's fine over the phone. Get to local place and do DVLA check and said no sorry, computer system says no. I said ring head office. They said its closed on a Saturday. Fuming. Absolute idiots. No phone number to get in touch with anybody. Gone to Sixt. Cheaper, better car, and they have 24/7 local number to ring and they transfer you to branch in Birmingham to discuss before physically going in… Read Full Review

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★★★☆☆

“Untruthfull upselling on Car pickup”

Written on: 29/12/2016 by Azul11 (1 review written)

We hired a car from EUROPCAR London Airport and had a few problems First we found the car to hire from a third party site, and got a written quote. About 12 hours later, when trying to take up the offer, we were told the quote was no longer valid and we could have a different deal, at a higher price. We booked at the higher price. On arrival at the EUROPCAR desk at London Airport, we were told we had booked a smaller car than was written on our payment confirmation. We were told the car we… Read Full Review

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★☆☆☆☆

“Rip-off ”

Written on: 27/11/2016 by Markzammit (1 review written)

Booked a car online with europcar, as their 'special mobile quote' was slightly less than their competitors. That was also 3 months before our holiday. When i went to pick up the car, i was told that the rate booked (and paid in full 3 months in advance) did not cover any form of insurance. So i still had to purchase insurance from the same europcar (as they do not accept third party insurance and driving a car without insurance is illegal). The cheapest insurance cover was 20gbp daily! And… Read Full Review

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★★☆☆☆

“Europcar Palma Airport, misleading quoting for upgrade...”

Written on: 24/11/2016 by DDholidays (1 review written)

On the 7th October 2016 we attended the terminal Europcar desk to collect our hire car which we had booked & fully paid for in the UK. After a considerable wait (very busy) we were greeted by a female member of staff who was exceptionally friendly & charming. She attempted to sell us CDW insurance but we have annual worldwide cover so declined. She next suggested we upgrade our vehicle as the V W Polo we had arranged to hire was not available, she offered two different makes of convertibles. I… Read Full Review

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★☆☆☆☆

“THESE POPLE WILL RIP YOU OFF - BECAREFUL”

Written on: 17/11/2016 by imAshworth164 (1 review written)

We made the mistake of hireing a car in Crete through Europcar. We always take out separate excess insurance as it is a fraction of the cost. Expected to pay a deposit but the guy said it was "declined". Turns out he put in an extra '0' and forced us to pay an extra 150 euros… Read Full Review

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