Everbank Internet Banking Reviews - www.everbank.com

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★★☆☆☆
1.7 / 5
24% of users recommend this
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★☆☆☆☆

“Now I am glad Everbank Internet Banking sold our loan...”

Written on: 13/12/2005 by bankinggirl (1 review written)

Now I am glad Everbank Internet Banking sold our loan so soon. No more rude reps at Everbank. Couldn't even make a payment on line----hello, on line banking that doesn't accept on line banking?… Read Full Review

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☆☆☆☆☆

“I tried for 3 weeks to sign up w/this bank for Freenet...”

Written on: 09/11/2005 by newbuyer (2 reviews written)

I tried for 3 weeks to sign up w/this bank for Freenet checking. I provided many documents as requested. The new accounts then decided to turn me down. I tried calling the customer service to resolve the problem. They were very nice but could do nothing for me. I was really offended by the way I was treated by this bank. I have very good credit, substantial assets, and banks with many other banks. I was not even trying to borrow money from these people. No bank has ever made this feel… Read Full Review

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☆☆☆☆☆

“I tried to sign up with Everbank for their Freenet...”

Written on: 09/11/2005 by newbuyer (2 reviews written)

I tried to sign up with Everbank for their Freenet checking. I was told that the US Patriot Act requires new identity documents. I provided different documents as asked but my appilication was still denied by the bank's risk department. I tried to contact the customer service but they were very cold, and simply told me to go away. No bank has ever made me feel this bad. I have accounts with Wells Fargo, ING, Emigrant Direct, and others. This bank is definitely revolutionary in BAD… Read Full Review

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☆☆☆☆☆

“I have been an Everbank customer since 2000 when they...”

Written on: 03/11/2005 by ggreviewcenter (1 review written)

I have been an Everbank customer since 2000 when they first started to be a bank. I got their free checking account and recently opened a business checking account. My relationship had been ok up until now when they started charging different fees that came out of no where. I have not been charged for those fees the whole time I have been their customer. I called to complain and the customer service manager told me that these fees have always been there. I told him that I have my… Read Full Review

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★☆☆☆☆

“Tried to refinance my mortgage with Everbank but it...”

Written on: 19/08/2005 by mwlsn76 (1 review written)

Tried to refinance my mortgage with Everbank but it took 3 months to close, and the closing costs were more than twice what the good faith estimate had said. When I asked why, they said the title company was at fault, and that they could do nothing, even though they had picked the title company… Read Full Review

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★★★★★

“Overall, I love Everbank! It's nice to be able to see...”

Written on: 17/08/2005 by Kathi Sherburne (1 review written)

Overall, I love Everbank! It's nice to be able to see all my bank account balances, mortgage balance and my AMEX balance at one place. It's great having the links to go to the specific accounts if I need to to make transfers or withdrawals quickly and easily… Read Full Review

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★☆☆☆☆

“I was first drawn to EverBank for its higher interest...”

Written on: 11/08/2005 by petalilac (1 review written)

I was first drawn to EverBank for its higher interest rate on checking account and low minimum balance required to waive maintenance fee. But their website has always been awkward to navigate and read. What really made me uncomfortable was the sporadic problems with their website. At one point, my deposit disappeared from my account and all future payments and balances were miscalculated. It took them over a week to fix the problem. Every once in a while and during daytime, 9am, for example… Read Full Review

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★☆☆☆☆

“Until recently I was a delighted customer of...”

Written on: 07/10/2004 by asterisk (1 review written)

Until recently I was a delighted customer of Everbank (www.everbank.com) -- Now, I recommend avoiding them.

Customer service is prompt to answer, pleasant and helpful, but they cannot fix what management has done to the bank website.

Any reviews (such as Forbes "Best of the Web") written before August 2004 apply to a completely different bank experience, and do not reflect the current service. EverBank has made a mess of what had been a superbly functional website.

After trying many other… Read Full Review

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★★★☆☆

“Everbank USED to be about customer service and help...”

Written on: 24/08/2004 by guyeson (1 review written)

Everbank USED to be about customer service and help and making the internet banking 'interface' between you and your account flexible, practical, and useful. Now they have 'improved' the web site that allows for viewing of multiple accounts, but that is about it. They no longer have the ability to automatically categorize your bill payees, you can no longer assign both a category and a payee. The reports are atrocious to read. They did however add viewing checks online… Read Full Review

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