BT Mobile Reviews

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★★☆☆☆

“I needed a new phone as my Nokia 8210 started playing...”

Written on: 02/02/2005 by roberts1 (1 review written)

I needed a new phone as my Nokia 8210 started playing up. Searched around and BT mobile seemed to be the cheapest. Got a Sony T610 with the deal. I pay £9.99 for 1st 6 months and then £25 for next 6 months. By sending the 6 and 12 monthly bills I get a rebate of approx £75 each time. Works out at approx £5 per month. Just hope they honour these rebates.

I've yet to be sent a bill although my bank account has been debited. 5 weeks after using the service contacted BT. They said they would… Read Full Review

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☆☆☆☆☆

“BT Mobile have just such horrible customer service...”

Written on: 07/01/2005 by sanjaykrishnan (1 review written)

BT Mobile have just such horrible customer service that I don't know where to start. Been on hold for up to an hour… Read Full Review

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196183_Anagdee's Response to sanjaykrishnan's Review

Written on: 04/06/2005

Agree with the bad service, spent all morning trying to talk to a BT rep, just keep getting cut off. Avoid BT Mobile, not worth the hassle.

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★★★★☆

“All BT Mobile contracts offer free quick calls home -...”

Written on: 14/12/2004 by pinch (1 review written)

All BT Mobile contracts offer free quick calls home - which is great with teenagers (no worries about running out of credit). Many great phones available free of charge, so can work out cheaper than "pay as you go", because call costs are cheaper. You can get text alerts to monitor usage, and you can bar premium rate & international calls. They have some good deals on giving credit on your landline bills at the moment. Pre-purchased text/voice bundles are good value (texts are 6p each), and the… Read Full Review

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★☆☆☆☆

“BT Mobile have given poor service ever since I signed...”

Written on: 07/12/2004 by anc123 (1 review written)

BT Mobile have given poor service ever since I signed up for a new phone with them just over a month ago. I signed up for the 100 mins + 50 texts service at £9.99 per month (4.99 FOR 1ST 6MONTHS - this turns out to be a messy cashback offer) and the phone failed to turn up. It seems the order was misplaced! OK so I replace the order and it arrives 2 days later, so we plug it in and it takes over a day to connect to the BT network. So it seems all is OK until the 1st bill arrives and I have been… Read Full Review

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☆☆☆☆☆

“Porting my number to BT Mobile took ages, BT Mobile...”

Written on: 28/10/2004 by sbooth (1 review written)

Porting my number to BT Mobile took ages, BT Mobile opened two accounts in my name - one for a phone/SIM I'd never seen let alone had or activated. They continue to try to charge me for two accounts despite my repeated efforts by phone, email and by post to get them to correct their errors. They have now cut off my phone despite my account (for the only phone I have) being in good standing throughout the duration of my contract.

I have written to the Chairman of BT, I have told them I will… Read Full Review

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★☆☆☆☆

“Was first placed on wrong tariff, then BT Mobile...”

Written on: 12/10/2004 by mjb302 (1 review written)

Was first placed on wrong tariff, then BT Mobile overcharged me £60 which they STILL owe me. Customer services is ALWAYS busy avg. wait = 40 mins. DON'T SIGN UP FOR THIS NETWORK. YOU WILL REGRET IT IF ANYTHING GOES WRONG… Read Full Review

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☆☆☆☆☆

“BT Mobile - Managed to get my number ported. Have...”

Written on: 06/09/2004 by chrismk (2 reviews written)

BT Mobile - Managed to get my number ported. Have complained about the service via e-mail (actually speaking to someone is nigh on impossible!) Received an e-mail saying it would be done in 2-3 days. 5 Days later I sent another e-mail, another 2-3 days... Sent THIRD e-mail of complaint, then phoned up. Waited 20 minutes for someone to answer, before being told it was being 'looked into now.'

Also, have a problem with voice mail, in that I can't access it. Am currently on hold for fourth time… Read Full Review

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Mcc's Response to chrismk's Review

Written on: 02/12/2004

I agree with Chrismk. I am a BT mobile customer and I wish I had seen your complaint before I joined BT mobile.
<br>
<br>I was cut-off from the BT mobile network for one and a half months and BT agreed to refund me for the cost of using a pay as you go during that time. They never refunded me and instead charged me the rental cost for that period.
<br>
<br>In addition, the first 2 months of my contract, I was charged for a number I never had and this lasted for almost 3 months before they agreed to refund me.

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Chrismk's Response to chrismk's Review

Written on: 03/12/2004

On going from my complaints, BT Mobile offered me a free months line rental. This was back at the beginning of September. I've just found that they never applied it!
<br>I have now asked them to release me from hell... sorry, I meant their contract!

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★☆☆☆☆

“BT Mobile give poor service, I am now being told it'll...”

Written on: 18/08/2004 by chrismk (2 reviews written)

BT Mobile give poor service, I am now being told it'll take 10 days to port accross my old phone number, even though it was turned off my old phone days ago. Have been lied to (was told it would be moved up the list and done by 5.30 yesterday) and generally fobbed off. Apparantly they're 'inundated'. I suggest using a less over-worked supplier… Read Full Review

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