Axa Travel Insurance Reviews

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Axa Travel Insurance

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☆☆☆☆☆

“Unfortunately my mum has got a severe hernia, and has...”

Written on: 18/10/2005 by chanross (1 review written)

Unfortunately my mum has got a severe hernia, and has been scheduled for surgery. All the relevant forms were filled in to claim for the child on the booking who was insured with AXA Travel Insurance on Thomson Gold. My mum and dad were both insured with Direct Line (fantastic company), and their claim was settled within 10 days. Axa however firstly advised that there would be an excess of £65, which made you think twice about claiming, as you have the expense of doctors letters etc. This was… Read Full Review

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Kayvts's Response to chanross's Review

Written on: 27/11/2005

I am having exactly the same thing happen to me. I was due to travel to Cuba in September with my partner but I came down with pneumonia so obviously wasn't fit for flying.
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<br>I sent off all the relevant paperwork including doctors letters and flight tickets etc.. but yet they keep sending me letters saying they haven't received all relevant documents.
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<br>It is so frustrating as the money we are trying to claim back is £2000 and that is a hell of a lot of money to us. I have been on the phone to them quite a few times and they say while on the phone that they HAVE received all the relevant paperwork yet I still keep getting letters... it doesn't help either the fact that the call centre is in Mauritius so they can't understand you very well!
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<br>Phoned them again last week so hopefully it will be sorted this time but it really is so hard trying to claim back the money that should be rightfully mine!
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<br>Kay

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Chanross's Response to chanross's Review

Written on: 29/11/2005

Dont hold your breath. my mum still hasn't had a pay out and they are only trying to get about £80. she is in hospital now and there is no way she will be fit to travel on 1st jan but it is in the hands of axa complaints. Good luck in getting nearly £2000 from them.

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★★★★☆

“I booked a last minute holiday to Cyprus (booked on...”

Written on: 12/08/2004 by littlemissdrunk (44 reviews written)

I booked a last minute holiday to Cyprus (booked on Saturday and flew Sun). Axa quoted me £11.90 per person for slandered cover or £14 for premier cover. I choose the Premier cover since there wasn't much difference. As I would miss the post, they sent me the details of my policy by E-mail and sent a link to the terms and conditions of my insurance. Although I did not have to make a claim, I found the service good value for money… Read Full Review

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Christopherfagan's Response to littlemissdrunk's Review

Written on: 17/02/2012

As you did not have to make a claim ??? Then how on earth do you know if it is a good service or not ?? what you meant is that they took the money with a smile

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