People often complain about the level of booking fees that Ticketmaster charges but they should be aware that the fees are agreed by Ticketmaster with the promoter or event organiser and often 50% of that fee is going to the promoter not Ticketmaster.

Never had a problem with this company. Ordered tickest using the automated telephone system two weeks ago and received the tickets today, 2 months and three weeks before event. Had booked Winehouse tickets last year and received text informing me of cancellation and refund was very quick too. Can't complain.

This company have been a complete waste of time. Paid over £330 for tickets, i have travel plans but can't go as the tickets still haven't arrived. Customer non-service have been a total waste of time. Not recommended.

I have ordered tickets from Ticketmaster three times, and on each occasion they didn't arrive. I have always had to collect them at the box office, and they didn't refund the post costs. The person I spoke to on the phone was rude and very unhelpful.

I booked tickets two an half weeks ago from Ticketmaster for the Foo's and I still haven't received a confirmation, how long do you usually have to wait, I have tried to call and got an automated line telling me that I need to speak to an agent concerning this account but they are closed I'm now worried sick something has gone wrong.

Ticketmaster didn't deliver the tickets and when I collected the tickets at the venue they were standing (I was ordering the seating ones) It was the worse experience I've ever had.

They didn't deliver the tickets, when I collected them the tickets were standing (I was ordering the seating ones)
the worst customer experience I've ever had

Be very careful, go with a ticket system that actually has a physical office.

I've used Ticketmaster maybe 10 times over the past couple of years, and it has become my first port of call when looking to get tickets for an event. Mostly I've used Ticketmaster for sporting events, but have also got hold of gig tickets and live stand-up shows.

I can't really complain too much about the set-up of the website, which allows you to search in terms of team/act, venue or date. They have always had tickets for the type of events I've been interested in. The site gives you plenty of choice in terms of ticket banding and seat locations. After crunching the numbers for a few seconds it indicates the available seats to you in a very clear fashion, also supplying handy seating charts appropriate to venue arrangement particular to the event.

What I don't like are the hidden costs, which appear after you've chosen the seats, in the form of processing charges, credit card charges and delivery costs, which often add up to £10 to the overall cost.

Once you've paid for the tickets, Ticketmaster seem very keen to update you on the progress of the order through emails confirming the order has been placed, when it is dispatched, and sending event reminders a few days before the event. Unfortunately they sometimes go a little too far and get a bit muddled up. Recently, they told me I would have to pick up tickets at the venue on the day, then the day before the event I got an email telling me the tickets had been dispatched. Luckily it was an error, and the tickets were waiting for me.

To date, however, all my tickets have either arrived with plenty of time to spare or have been waiting for me at the venue. Having read another review, I can see why collecting tickets can be annoying if the tickets were for someone else, but I think the policy of requiring the cardholder to be present helps prevent fraud and ticket-touts.

Overall, I'm pretty happy with Ticketmaster and will use them again in future.

This company needs to be more honest about what you get with a VIP ticket, as at £300, lot's of people at the event expected more for their money. The act was great though!

When I ordered my ticket from Ticketmaster it was not delivered. I was advised to collect a re-printed one before the event but it was a gift for someone else. They further advised me that only the card holder can collect them. Because the event takes place on Monday I have to take a day off, travel from Brighton to London just to collect the ticket and hand it over to a person whom I bought it as a gift!
The did not call me back as promised, average waiting time for someone to answer - 15 minutes. HORRIBLE COMPANY - DO NOT BUY TICKETS THROUGH THEM!!!
I am wondering if they are going to pay an equivalent for my day off and trip to London? Rhetorical question...

Pay your money and worry. I will use any other agency before this one again.

Ticketmaster provided me with the worst customer service I have ever received. They never call back when they say they will and I've been lied to several times just to get me off the phone. I'm trying to get nearly £500 pounds back after my tickets were lost and I ended up having to buy another £500 worth the night before we left for the festival. I had made several calls the week before and was told something would be worked out! Yeah.....I've worked it out now! Ticketmaster customer service is rubbish.

They have stopped using the Royal Mail and now have a 'postal partner'. It costs about a fiver to get the tickets delivered which was bad enough but now you have to be handed the tickets in person so you can sign for them. I needed time off work for this then, brilliant. I can think of better things to do with my holidays than sit around waiting for someone to deliver tickets that I have paid a premium for. Like go on holiday for example. Go back to the Royal Mail where at least you could nip down to the post office to sign for your tickets if you were out when they got delivered!