Anyone else had their membership fees increased by 15% and being told by David Lloyd that long membership loyalty doesn't mean anything to them? They have changed their Terms and Conditions so no longer have to give 3 months' notice of the over inflation increase but forgot to tell me of the changes. Instead they told me I can pay the increase or leave immediately and they will waive any notice period!! Will be taking them to court to protect my consumer rights

I would like to praise the employee for being extremely helpful, pleasant and nothing being too much trouble. A credit to David Lloyd!

I joined David Lloyd on September 20th, shortly after moving to Bicester, signing a 12-month platinum membership contract. In November, I used three free personal training sessions included in my membership. Enjoying them, I expressed interest in booking more sessions, and the PT explained the process through the app. She mentioned a discounted rate if I booked eight sessions. Unfortunately, I got injured at work after three sessions and had to pause for two weeks. In January, I discovered that David Lloyd had charged £996 for the PT sessions without my consent. Additionally, they increased my membership fee without permission. I discussed this with my PT, who promised to speak to the manager about a refund due to my injury. However, the gym manager said it needed approval from higher management. Eventually, they offered vouchers for future sessions instead of a refund. This unexpected charge of £664 has put me in financial distress, as I had to borrow money to cover it. David Lloyd's actions feel like a sham, leaving me in even more debt. I sent emails to the management to ask for a meeting, and I called numbers times and never refunded any money or called me back. Now I can't cancel my contract. Just becarfull.

I have been trying to get an answer to an email for the last week and no one has answered. I decided to terminate my membership and this is also proving difficult, only get an email saying that this needs to be handled by the sales team. No email or telephone number is given in tha email , and I have requested this in their portal. Absolutely shocking

After attending many Pilates and Pilates reformer classes I have to say that Marjan at David Lloyd Finchley is amazing. She is both professional and friendly as well as leading the most unbelievable class. She seems to be the only instructor that is able to have one exercise flow into the other and one is constantly working. In the reformer class you really feel like you are getting your moneys worth. I am just confused as to why she doesn’t have more prime time classes and why instructors with far less knowledge and experience have these spaces. Please David Lloyd, is it not possible to give the more experienced teachers more classes?

I have been a member since David Lloyds in Southend was built and never been disappointed. Beautiful swimming pools, attractive membership packages, including off peak and guest passes. A great choice of classes. Today's aqua was fun and a good work out as usual. Staff are helpful, friendly and welcoming. My go to place.

Shocking attitude from senior manager in Edinburgh, intimidating members, not acting on complaints. Weird.

I have to say that the Zumba class at Chigwell David Lloyd was really good we had lots of fun and the instructor had us all involved she had some brilliant tracks for us to dance along to , she also does have themes to get us all dancing and the variety of music keeps us all interested she has made my exercise lessons fun and keeps me fit x

Just rejoined DL Dartford after many years out of the loop. My first experience today was fabulous…. Very friendly lady on reception who helped me with the App. I booked onto “Spirit & live Sound meditation” at 11.30am today Monday to ease me back into Healthy Living. The instructor was knowledgable, helpful and made me feel welcome. Afterwards I had a hot cup of tea in the bar area. My granddaughter attends swimming lessons here on a Saturday morning and loves them. She has become a strong swimmer over the years and always wants to take part in their big weekends and swimming galas. These weekends are great fun and very well organised. Thank you David Lloyd, Dartford.

This place (Norwich) is simply a dangerous place to work out. Fire alarm “sounded” the other day, but there were no visuals to notify those with hearing impairment. As a result evacuation took significantly longer for those people, but also for people who were using noise cancelling headphones. Of course they will be reported to the police and the fire department. In addition, the increased the fees mid-contract which I think is, to say the least, appalling… beware…

I am a member of dartford David Lloyd and wanted to say that the lady on the reception desk is so amazing. She is always very helpful and Always have a smile on her face. thank you for being so great.

Awesome premium club, staff were very welcoming.

We joined in June 2023. Apart from a lot of wrong information from the guy who sold us the membership which subsequently cost us a lot of extra money we also had a further problem. My husband injured his back badly in July. He saw a chiropractor and actually he has proper damage which we subsequently found out through Scans over the next 3 weeks. We have informed David Lloyd as soon as it happened and have been told to get a sick note. The chiropractor was on a long summer holiday and only managed to send us the sickness note beginning of August. My husband did not use the club from July until November but David Lloyd has only suspended the membership from the 1st of September as we only got hold of the sick note beginning of August. They refuse to accept the date the chiropractor said ( July ) and are saying the T&C‘s are that they only use the time the sick note is received and then it only works from the next month. This is unbelievable. What absolute terrible practice. 6 weeks payment for nothing despite telling the club immediately. David Lloyd has just lost a membership worth £270 a month. I can’t risk hurting myself and then not being able to stop payment. Due to his back he also couldn’t work so our income was reduced. To me this is money grabbing. Other issues - lots of small kids hogging equipment in the gym ( without parents or PT‘s ) and clearly no older than 7/8 ! And as mentioned false information regarding my sons age and cost so rather than paying just under £30 a month we now have to pay £79. Wrong information at the sign up! Train your staff and look after your members ! We didn’t make that injury up ! We have all the proof ! Lack of staff available in the gym can also cause a problem as people easily do things wrong with no one to ask so injury also likely to happen. No person to speak to I’m your club about anything! Book a call or live chat which takes ages ! It seems all money grabbing and saving cost !!! Super frustrated and angry !!

Generally happy with the food at David Lloyd Dartford however on today's occasion it was simply disorganised. I ordered a full English breaker and a regular latte. At 10:00am, with 5 mins my latte was at my table and I was sipping my favorite coffe on a Saturday morning. The coffee was simply fantastic and the service around that aspect was just excellent. My only issue is the service related to the food. 37 mins later my breakfast arrives cold and I only have about 8 mins before the tennis classes finish. The service was poor. There was no apology rather a shocking response when I asked for a refund.

Thieves are working this club beware had 2 items stolen in the past month

David Lloyd Dartford is a joke! We signed up and was not even there 5 months before they put up the membership price without even informing us! We pay £400 a month and its not worth it. Place is freezing cold and dirty and the timetable is an absolute shambles! This week for example, they have clubs on mid morning for kids aged 6-10???? The kids are at school so why are these classes on? When we had the tour, what we was promised is just not true…. Said we can work there during the day…. However the temp has been freezing and there are not enough plug sockets! Most classes are full and kids classes are advertised then cancelled last minute. As well as events being cancelled last minute. Also some of the kids classes in the holidays are at an additional cost. Flies appearing more and more, the kids noticed them yesterday whilst eating. Family changing room stinks! Dirty towels last night overflowing in ladies changing room. Passes dont work properly in the function area! On a timer so you get stuck in the room. No overshoe covers available. Could go on and on……. Read reviews before you sign up! And check the timetable…. No yoga/pilates/spirit/meditation or anything like that on past 2pm so if you work you cant do these classes. I contacted head office because of the unexpected price increase and they couldnt care less! Spoke to a really rude lady who basically said nothing we can do! Classes are full so unless you book the minute they become available on the app, you dont get to do them. We pay for a service/product that we are not getting. Staff are lovely and the kids club staff are wonderful. Gym is nice and lots of equipment but weigh up if its worth it because everthing else is a dissapointment including the service. Especially from the CEO, who just passed on the complaint to someone else and just saying nothing can be done! No apology, nothing! You would think they would try to retain their members! Oh and not to memtion that pretty much every week something is not working, whether its the barriers, the sauna, jacuzzi…. Just always something!

When I joined David Lloyds in Reading in Jan 2021, I was given a nice tour and shown around. Then I what a consultancy to assess what I needed to achieve my goals. I joined the club assuming that I can make use of the facility enough to warrant the membership fees. All this is good for a few months. Then I found that I cannot use the facilities enough to justify the membership. When I asked to cancel, I was told that I had agreed to a minimum period of 1 year. In any of the consultations I had, this was NEVER mentioned. I was then told I could suspend the membership I am not able to use it, but this suspension would still cost 25% of the subscription/month. So I suspended and had been paying the 25% and after 1 year, asked to cancel and I am now told that the suspension period does not count for the 1year and I now have to continue to pay for membership that I am not using for another 6 months. I feel that this company is using customers without giving them all the crucial information. Don’t recommend anybody to join them unless you have a lawyer who could read all their small prints before joining.

I love being a member of David Lloyd Luton. Yes, the club is quite small but I had a look around, got a guest pass with my sister, we checked the timetable for my favourite classes and went along….I loved it. So I joined. The staff are friendly and professional, always happy to help & and keen to workout. They know all the members. The pool is small but adequate.. The lounge has an adult area which is quiet for working. The food is great… you can order via the app, and the staff bring it to your table. It’s not run-down or neglected, it’s having a new coat of paint as I speak…. if your report that something is broken it gets fixed, asap. Eg.The costume wringer! The classes are varied, and always start on time, always competent instructors working to a high standard, which I love. Don’t join anywhere else, come on in to DDLuton.

Do not think because they charge you a premium price, they will treat you better. Customer Service is dismissive, curt and feels like they treat you as a mere nuisance. I have had better customer service in Pure Gym (granted - facilities aren't as nice). You know when you have to come in for the hard sell.. record the conversation and make sure they email you a confirmation of terms whilst you are at the gym or else you will get a shocking response like "we were not party to the conversation at the point you joined the club we cannot pass comment on what was said" these were the exact words i have in writing from them, they did not even speak to the guy that signed me up to verify as i am sure he will remember my conversation and confirm. I do not know a *asked to remove name* but that response from her is so unprofessional and sub-standard i can only give them a benefit of the doubt that it was probably a cultural thing and that it was someone in some customer service centre 1000's of miles away who does not have the best english and wasn't aware how her response came across....SHOCKING Had 1 very short call where i couldnt really speak and was told they dont have much time as they are very busy and unlikely they will call me back.. guess what??? they never did!!! undoubtedly they will respond with some senseless generic response like they do to everyone.... actually they didn't! they sent a hopeful response... however i didn't receive any call from anyonme else a day later or the day after.. in fact it has been 7 days and still no call back from anyone... predictable..? i will update and amend the star rating as this unfolds...