Front line Staff are friendly and helpful. Fine when you have straight forward queries. However, I have had a problem where Tesco Mobile network blocked my phone (a pay as you go with £13) on it. Spent SIX days of constant phoning and were promised calls back from Managers, but they never happened. I had one call back on the evening of the sixth day and my phone was put back within a minute or so. (was told to wait 1 hr). So far have not received a straight answer from this mobile network provider. Needless to say are going elsewhere.

I am so disappointed with the service that I have stopped using this phone.

I have used Tesco mobile for the last year or so but I will never use it again. Every day on 4 or 5 occasions I am unable to call, receive calls or text due to "no signal" I live in Liverpool and whether that matters or not I dont know. I have previously used VIRGIN & VODAFONE without these problems. I did e-mail Tesco Mobile some months ago about this problem but never did get a reply.

Tesco mobile is on the o2 network in UK and free mins you need to top up by £15 per month if you want the extra minutes.

I went for one of their 18 month contracts with a free 32" tv. After jumping through some hoops to get a tv, I found it to be faulty and actually a recalled model. They have since sent another, which is missing instructions and remote. To send out returned tvs as new is despicable.

Tesco now prefix outgoing calls to favourite numbers with "Calls to your three favourite numbers are now half price!". They describe this mindless repetitive torture as a "Voice whisper" and refuse point blank to stop doing it, claiming "Our marketing team recently performed a survey which resulted in them thinking that all our customers would appreciate this new service; recent feedback however has told us otherwise since a minority of our customer base have expressed their disappointment with it."
Believe me,after a couple of months, this time wasting woman is starting to drive me mad!

The service and customer service were excellent, as was the value for money. However, I didn't pay for my mobile and for my prepay calls to have my phone commandeered by Tesco marketing. This was a major downside and the reason I ultimately left the service.

It's a shame that Tesco Mobile don't allow customers to download the version of software that was bug free. Or at least warn people of the problems associated with the present software updates.

I've been with Tesco Mobile for about a year. At the start everything was OK, but now I'm really fed up. I receive calls and texts alright, but nearlly every time I make a voice call, either I can't hear the ringing tone, or if I do get through, then the call gets cut off after a few seconds and my mobile shows 'Call failed'.

I have phoned the Tesco Helpline several times, who admit there have been problems, but I also wonder if there could be a fault with my handset which is now very old - it's a Philips Savvy.

I would appreciate advice from others. Should I try transferring my Tesco SIM card to a new handset, or just give up with Tecso and transfer elsewhere?

Both my wife and myself have had Tesco Pay-as-you go phones. We have often sent text messages to each other but have not recieved the message until hours afterwards, sometimes 12 hours later. I am now on a different network and text messages are recieved practically instantly.