I love going to the cinema. Seeing a film on the big screen is so much better. However, the price of the seats and the crammed leg room is not! Why on earth have ticket prices gone up and up and up. For me to go and see a film on my own its around a tenner. I could buy the film on DVD to watch as many times as I like. It doesn't help the leg room is so small too and the seats not that comfortable unless you're seating in the premier seats (for an extra charge). I know Cinemas need to be a little more expensive but a trip to the cinema for a family of four can cost around the same price as feeding them for a week. Four tickets, drinks, sweets, maybe a 3D film instead of the normal 2D. Is the experience really worth it? In the last year I have only been to the cinema twice and both times I have paid with vouchers that have cost me half the price (thanks to a friend) and my tesco reward points. I would much rather spend my money elsewhere, as I don't feel the cinema is value for money nowadays. Gone are the days of queuing around the block to see the latest blockbuster.

Each time I visit the Odeon(Bromborough) I am forever conned into paying extra for things to do not want such as premier seating, loyalty cards etc ....these are always added on without my knowledge and its only when I am about to walk off with my change and receipt I actually realise. it is always the same woman too! The last time it happened was when I went to watch Despicable Me. I asked for 2 x 2D tickets and was charged for Premier seating....Not at any point did I ask for these. I only noticed when I gave my tickets in to another member of staff when going to the screen, this member of staff informed me that I had Premier seating and could sit anywere i wanted. I asked if I had been charged for that. He replied 'yes you will have'. I got fed up and went back for a refund even though I had paid by card. I felt by principle they should not get away with this. The look on the woman's face when i asked for a refund said it all. She was clearly unhappy and had the nerve to say to me''oh you didn't want premier seating??@' like she didn't know exactly what she had done!! On another occasion when going to see another kids movie, the movie was late starting by 10 minutes and people were all asked to wait outside as the cleaner was still inside. She had the worst attitude I have ever experienced in such a role. When she eventually did finish her job she walked out mumbling that everyone were ignorant b*******s!! Refreshments are way too over priced even for a cinema. they do ''deals'' such a popcorn and drink for £5....they may think this is a bargain but seriously....out of date popcorn in a bag that's dried out and tastes like plastic? and diluted pepsi!! It is for this reason I always visit the light nowadays, not only is the seating more comfortable but you don't feel like your being conned everytime you go to buy tickets. Also the staff seem very pleasant, always saying hello and using manners etc Odeon has gone downhill by a mile. I begrudge handing over my hard earned money to these people and will go out of my way to avoid this place like the plague from now on!

One of the worst website designs I have come across. 3 main things most visitors will be interested in 1)Movie 2) Where it is showing/time 3) Book tickets. The brains (or none) behind the site have made this so difficult. Learn from google! land on page, enter search, click go done! Tried searching for Iron Man 3! The frustration shoots through head.Gives details of the movie, no sign of how to book the ticket. As if they have designed to discourage people from buying tickets. BUY TICKETS should be the biggest boldest flashiest sign on webpage almost walking you step by step towards buying..!! what a waste!

Me and my mate are both 18 and we went to see a 15 yet to our dissmay we were turned away by the rude/abusive woman at the till (who looked about 12 herself). Next to us was a charming young gentleman and his mom who was telling them that he was 15 when they weren't letting him into a 12 however they refused #disgusted.

Aylesbury Odeon is terribly over priced for both tickets and food! Yet despite being one of the most expensive cinemas I've been to the customer service did not reflect this at all! The man serving me behaved appallingly, he was very unhelpful and seemed annoyed that I had turned up during a quite period and forced him to work. When trying to get loyalty points put on to my card he simply tried to scan the receipt once, threw it back at me and said 'wont scan, cant do it'. I then had to tell him he could type the bar code into the system to which he replied 'It's too small to read'. I then had to read out the code to him with him rolling his eyes at me. The supervisor on shift was also unhelpful, only one poor girl was trying to serve a growing queue and her supervisor just watched and said he had sent the other staff on breaks so no-one was available to help. Wont be returning.

Disgusting and vile toilet facilities in the women's toilets. More than 5 out of order but where not locked but to show out of order a sanitary bit was put on top of the seat and all you could see was feaces and blocked tissue...so revolting!

I never got to see the film. The website made me register, giving name, post code, birth date and other non-relevant tosh. Then I had to log in. I finally got to choose the film. I chose a family ticket. Then it wanted me to type in either 4 or 8 but didn't explain why or what or how much. Then there was a problem. It didn't say what or why or how to fix it. Just try again later or pay 10p per minute to make a booking by phone. Life's too short. We went to the park instead. Didn't have to book, be a memeber, go on line or pay. There was nothing positive about this abortive experience on the Silverlink site

Odeon: Wimbledon: Went to see Zero Dark 30 in Cinema 1 at 20.40. The brightness of the image for the trailers and film was very poor - way worse than any screening I have been to at any cinema in the last 12 months. The screen was not masked to the projected image size, large areas left to the left and right of the image. The cinema was generally quite messy, and the toilets were in a totally terrible state and a disgrace to any establishment. Appreciate it was half term, but I went to a Cineworld in Wales last week, in what was their half term, and it was a total pleasure. Brilliant picture, immaculate cinema, CLEAN toilets. Would have to say Wimbledon Odeon would rank on one of my worst modern day cinema going experiences. On reflection I cant believe they are allowed to show a modern, current release film in that terrible way . . . . . seriously makes me appreciate blu-ray and make your own popcorn at home!! (Odeao replied to say: the brightness of pciture was usual, and they no longer mask screens at digital multiplexes. State of facilities was just life, in a half term, they did their best. Declined the offer of free comp tickets.)

After trudging through snow-covered streets I arrived at the Odeon Cinema, Union Street, Bristol to see 'Life of Pi.' Cost me just under £10 with a 'Premier' seat and 3D specs - not cheap! First irritation was that you have to pay by card - cash not allowed! Second was that the card machine was fixed in such a way on the customer side of the counter that it was impossible to enter your pin number without any and all behind you seeing it: truly insensitive to customers' needs. Third - the cinema was absolutely freezing: fortunate that I was well dressed up! Fourth, the water in the toilet/washroom was 'cold only.' Must be some serious management problems at this city centre cinema. Wake up Odeon - this is a competitive world and lots of businesses going bust! Lots of good cinemas around nowadays - I certainly won't be going there again.

Simply put it is high time ODEON invested in a online booking system that works....once again I am forced to go elsewhere!