Vue Reviews

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  • Choice Of Films

  • Refreshments

  • Customer Service

  • Value For Money

Summary

Vue cinemas are located all over the UK, in cities including York, Swansea, Aberdeen, Oxford, Norwich, Inverness, Oxford, and many more. If you're planning on watching one of the latest movies there, check what other cinema goers thought of the Vue cinema in your area.

Why not write a review of cinemas you've been too with information about screens, prices, customer service, facilities and anything else you think is important and help others choose the best cinema.


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“Well the vue in London tickets are 5 pound which...”

★★★★★

written by on 18/09/2008

Well the vue in London tickets are 5 pound which compared to Odeon and other cinemas is good. Seats were comfortable, food was nice and they had good deals and so on. The only bad thing which i have in every cinema is that there Tango and Fanto Orange taste like beer. Brilliant cinema.

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“The Vue in Bristol is simply awful. From start to...”

★☆☆☆☆

written by on 10/09/2008

The Vue in Bristol is simply awful. From start to finish I was irritated and disappointed by my experience. Luckily the movie itself, Hulk 2, was pretty good so at least I could enjoy that.

I will never visit this cinema again. Instead I will go back to my regular cinema - the Showcase in Bristol.

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“Fantastic cinemas with a wow factor on entering, feels...”

★★★★☆

written by Hannah88 on 24/07/2008

Fantastic cinemas with a wow factor on entering, feels like your out for an entertaining night.
Good staff and a good selection of consumables.
Bright atmosphere and exciting.

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“Vue is BIG and great films shown there! The prices are...”

★★★★☆

written by katywright on 22/07/2008

Vue is BIG and great films shown there! The prices are too much, I would advise taking your own food (hide it)......Overall, it's ok.

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“I really didn't enjoy watching a film at Vue and i...”

★☆☆☆☆

written by bendebt on 23/02/2008

I really didn't enjoy watching a film at Vue and i sadly feel like going to the cinemas is useless and a waste of money as you don't enjoy the film as of all the problems going on around you. Sadly i will wait till the films i want to see come out on DVD .

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Silverspoonfed's Response to bendebt's Review

Written on: 26/02/2008

Chin up! Surely some films you just HAVE TO see on a big screen, no? They can't all be as bad as this one... why not try another cinema eh??

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“Time for the review, i commented before but after...”

★☆☆☆☆

written by weesteev on 29/01/2008

Time for the review, i commented before but after visiting a few Vue cinemas around the country it appears the same problems reside in most cinemas. Firstly, the quality of food is very poor, it seems that in the run up to bleeding customers dry of their money it appears that the food has taken a good few steps backward. Simple things like sauces for nachos now in pots and very bland, nacho chips awful texture, jalapenos flavourless, popcorn becoming more flavourless as time goes on, and then the prices!! Its easy to drop a 20 on the food counter, eat everything before the film starts then wonder... crikey that £20 didnt get me very far.

Combine that with the overpriced cinema tickets, and I'm sorry "Manager from Vue" but you need to unblinker yourself from the work of corporate BS and realise that the average punter wouldn't mind paying these prices if they got a great service, but Vue simply don't deliver... at all.

I don't mind you sticking up for your company, hey I do it... but you have to agree that cinema is now all about the money, with soulless buildings classed as cinemas with poor quality food.

At the same time, all other cinema brands are just the same.

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Tania's Response to weesteev's Review

Written on: 31/01/2008

I agree, I tend to buy as little as possible when I go to the cinema but the tickets alone cost an arm and a leg. I find it really sad that all the old independent cinemas seem to be closing to make way for these awful places!!!

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“Can't book actual seats, which makes it difficult if...”

★★☆☆☆

written by on 27/12/2007

Can't book actual seats, which makes it difficult if you have a large number of people, cafe did not even know how to make instant hot.

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“Vue has two cinemas in Bristol and both always have a...”

★★★★☆

written by wayne66 on 10/09/2007

Vue has two cinemas in Bristol and both always have a good selection of films. The seats are soft and comfy and over all the cinema is clean and tidy. As always the popcorn and coke are over priced and ticket prices are the highest in town. This aside they do have late shows and plenty of free parking plus the sites are shared with other pubs, bowling and restaurants.

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“The service was abysmal or rather non existent - no...”

★★☆☆☆

written by Pootlepie on 16/07/2007

The service was abysmal or rather non existent - no drink bought to us, no food, not one member of staff offered us any assistance until less than five minutes before the film started when a very scruffy individual asked us if we wanted popcorn. Totally uncoordinated and poorly run. I also object to being ushered out the fire door once the film had finished - if they are open to that time I expect to go out the way I came in, not ushered out the rear like we were second class, in the way of staff who want to go home by a less than polite individual.
To be honest this has pretty much put me off the cinema for good and if I was convinced to go again Bluewater, not Lakeside, despite the extra twenty minute drive, would be my choice - great customer service, especially for the top tickets, with hot canapes and drinks at the bar, a friendly waiter service, escort to your seat and you get to leave by the main doors regardless of what time it is by staff who are happy to be there.
The fact that I was so let down by the whole experience that I have bothered, at 12 O'Clock in the morning, to find a website to air my disgust should tell you all you need to know!

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“Gunwharf is my favourite cinema to visit, it is really...”

★★★★★

written by carternm31 on 28/03/2007

Gunwharf is my favourite cinema to visit, it is really comfortable with plenty of leg room, not that it matters too much because most of the films we see are the late night showing which means the cinema is dead and you can really relax, in the comfort of knowing you're not going to have popcorn chucked at your head by youths (Which I HAVE experienced in Southampton Odeon!). The location is great with a bowling complex/bar about 50 meters away. Loads of parking which isn't free, however if you take your ticket to the front desk they will stamp it for free to let you back out. So, technically, it is free! Good range of films and not overly huge rooms to view them in, makes it more personal.

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“Vue have recently opened a new complex here in Exeter...”

★★★★★

written by Helen of Troy on 24/01/2007

Vue have recently opened a new complex here in Exeter and we now have three cinemas here. Competition is not a bad thing! Vue is now the biggest here.

I bought our tickets on-line, the site and instructions were very easy and I was able to book seats where I wanted, which were already not taken of course! There was, of course, the usual card charge for that.
If you go without booking you will notice there is no Box Office! There is a large refreshments counter, with plenty of tills, where you can also purchase your ticket for the film of your choice. You also have to queue here for your tickets if booked on-line. As there are several, there is no long wait to be served.

This complex has seven wall-to-wall, floor-to-ceiling screens, so lots of different films to choose from. Rather than flat screens, they curve slightly inwards which I feel brings the film closer to you.
The seating is very comfortable (we had a problem which I will explain later!) with extra leg room. Haven't you always felt a little cramped at the Pictures? You won't at Vue!
You get Dolby digital surround sound. The effect is very comfortable with great viewing and listening.

We just had one problem. We went to sit in our previously-booked seats and ended up sitting on the floor! There was no way I was going to put up with that so I picked myself up, feeling a little silly, we were killing ourselves laughing, went out to complain, still trying to stifle the giggles! The staff were indeed very helpful, we sat on the seats available behind, which turned out to be a better position anyway!

We will go here again, it will most certainly be our 1st choice of Cinemas here in Exeter.

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“Vue ticket prices (May 2005) for an adult - £7.00,...”

★★★☆☆

written by 2cool4u on 01/05/2006

Vue ticket prices (May 2005) for an adult - £7.00, student - £5.40. There nothing really good about it, I'd rather go Harrow instead (that's bit more expensive), however they have refurbished it recently and looks very good.
Within the complex there is bowling alley, pool tables and bar and restaurant.

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“Vue cinema (Southport, Merseyside) is the comfiest...”

★★★★☆

written by Stephanie Maria on 09/07/2005

Vue cinema (Southport, Merseyside) is the comfiest cinema I've been to and I am happy with the service, you buy your tickets at the same place you buy your food so rather than waiting in two que's you wait in the one. I do think that Vue do good offers but prices should be looked upon as where I live there is only the one cinema to go to, so if you want to go you have to pay the prices. You do get a discount voucher when you buy a ticket for your next visit (I think it covers the next two weeks) and you get about 1/3 off the price.
Overall I think its a nice place to watch films.

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“I recently visited my local Vue cinema in Bury I had...”

★★★☆☆

written by The Frog Of Knowledge on 21/06/2004

I recently visited my local Vue cinema in Bury I had been before when it was still known as Warner Bros. It seems they have used there pointless name change to hike the prices up a bit more. For an adult it cost £5.60, how mad is that, for the price of two of us we could have bought the film on DVD when it came out. No wonder the cinema was practically empty. It seems that when the cinema becomes half full they put up the prices to try and make as much money as if the cinema was full. Why don't these people think the other way and lower the prices so that people are more willing to go to the cinema and therefore it would be full and they'd probably make as much money. When it costs 3 times as much to go to the cinema than rent a film (and that's from Blockbuster). Cinema seats seem to be incapable of being comfortable and Vue's really lack leg room, and I'm only 5'11", I have no idea how taller people would manage to enjoy a 3 hour long film cramped in there. Though I do like having cup holders on your seats, which most other modern cinemas seem to have now as well.

Having complained bitterly so far and not even mentioned the cost of food and drinks (£1.30 for a bottle of diet coke) I should at least mention the positives. The screens are big and cinema is always clean and tidy. You can always guarantee that the big films are going to be on and at a time that will suit you. You can also generally get a nice seat in the middle with no one talking in your ear because It's so expensive. The website is also good so that you can easily find out when which films are on. The parking facilities are also good but you expect that from an out of town cinema.

To summarise, my only real complaint is about the price. I think for a cinema of Vues quality in the north of England you should be looking at about £4.00 a film particularly on a week night when it's dead. I know to the cost of two of us going this is only a difference of £3 which isn't a lot but it's the principle of not being ripped off. I will go back because I love films and it's the nearest cinema to my house, but I think they need to rethink the price.

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Thedods's Response to The Frog Of Knowledge's Review

Written on: 12/01/2005

I personally think that it quite reasonable considering it costs a lot more where I live. Here we pay 7 to 8 pounds at any of the main cinema chains

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Noonian's Response to The Frog Of Knowledge's Review

Written on: 24/02/2008

I just went to my local Vue and was not allowed in because I did not have my NU card. I bought the tickets online, as I always do but this time was stopped by a weasel security guard and a little Hitler girl who barked the rules at me.<br/><br/>I don't mind bringing my card, but the web site does not say to. I complained to the manger, and 2 came out for little me and they too towed the party line like little comrades.<br/><br/>Ok, I really don't mind taking my card in, but I have never been asked to. They said there are signs up, which I did not see. The upshot is that I spent £30 on tickets and junk food and did not get to see any film.<br/><br/>The reason it is dwindling at Vue is partly down to the attitude of these people. I have seen it go from crowded to nothing over the past few years.<br/><br/>I think it is particularly bad on service and I have witnessed the staff being rude to people loads of times. They seem on self destruct when it comes to service. Even the lad who served me apologised about the price of food and the elementary comment above from the manager is indicative of the type of people they employ. Frankly, it's crass and un-clever. <br/><br/>I am going to the Odeon from now on, they are polite and cheaper. Vue have just lost yet another regular customer.

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Coinneach's Response to The Frog Of Knowledge's Review

Written on: 28/01/2008

I have been to the Omni Vue cinema in Edinburgh on two occasions. Neither visit was condusive of a cinematic experience. As I had to get my ticket at a food counter I got the impression they were more interested in selling me overpriced junk food that a ticket to the cinema. On the last vist they actually gave me the wrong ticket and I ended up seeing a film I had no interest in. That's how interested they were in paying attention to their customers wishes rather than their own. This seems to confirm the information supplied by the Mnager of the Leicester cinema who advises the profits are in the food and not showing films!
<br/>The building itself is quite new but the overall impression is of a run down and depressing place.
<br/>My ticket cost £4.50 for a matinee seniors ticket.

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232107_Kenmlove's Response to The Frog Of Knowledge's Review

Written on: 01/03/2006

I am a manager of the Vue cinema in Leicester and just wanted to answer some of your points. Our name was changed to Vue after Warner Village sold us. It was not changed as a marketing gimmick to increase prices - we are now a totally different company and have nothing to do with Warners. Cinema prices do seem expensive but are you aware that almost 60% of the tickets price goes straight back to the film company who made the movie. They are the ones who tell us how much we should be charging. We would love to make prices £4.00 and get losts of people coming in but then the bigger film companies would not give us their movies as they would make less profit. Also go to the theatre and pay £30 for a 2 hour show. On the subject of paying £1.30 for a diet coke, thats not bad at all. The only profit cinemas really make is on food and thats why it is expensive. The average person in the Uk will go to the cinema every 2 months so I am sure they can afford to splash out a little. Its the very same when you go to a theme park or motorway service station - they charge more to cover all the overheads. I love the movies but get so annoyed with people moaning all the time about how its so expenisive and how they are being ripped off.

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Weesteev's Response to The Frog Of Knowledge's Review

Written on: 20/03/2005

I agree with the reviewer, Vue is very expensive. The Edinburgh Vue was much better when it was the Warner Village but still quite expensive then as well. The Edinburgh Cinema is very clean apart from Friday/Saturday nights when it gets very busy.

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Asked by Oscarstoke on 30th May 2016 Report this content
How much are the pick and mix? As one of the attendants at the Vue Newcastle under Lyme whispered to the other the price which turned out to be £5.

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Asked by Siana on 18th February 2014 Report this content
I have a £10 vue voucher, can I use it to pay for a 2 for 1 ticket on orange Wednesday?

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