written by AaravFoster on 26/04/2018
I will use them again - but I would like better communication and a little more assurance. I found myself in a panic about funds I had sent twice - and on one occasion TravelHouse claimed to have not received my payment, only to tell me the next morning that actually they had? £700 paid and I am still awaiting tickets despite my consultant advising at 2 1/2 hours ago that I would have them in 20 minutes.
written by Rossette on 25/04/2018
This is my first time to use travel house. I don't have any complaint coz the agent who assisted me was very helpful and patient enough to find a suitable and affordable flight for me. He help me to rebook my return ticket easily. I can recommend travel house to.my friends.
written by momozim3 on 25/04/2018
I bought 2 tickets for over a thousand pounds for myself and my daughter,for some reasons we failed to travel. Now was told by the Airline that some substantial amount in taxes were refunded and now Travel house can not give me that money. So am warning other customers..this is what is happening,you can not rely on Travel house
written by aileen26 on 26/03/2018
This is my second time to use Travel House in booking our family tickets. The staff has always been very good in dealing with me. This time it is the person I dealt with who assisted me with my booking. He is very polite, friendly and knows how to look after his customer's needs. I say that because from the time he reserved the seats for us up to the time I'm ready to pay for our tickets, he makes sure that he calls me now and then and offered me some options whic is very helpful. It was very easy and hassle free. Job well done to the person I dealt with! Thank you and thank you as well travel house. PS May I say as well that I like the way travel house sending you a message to wish you fun and enjoyable holiday on the day of your journey and sending you another message to welcome you back by the time you come back from your holiday. Soooo thoughtful i must say...this was from my first booking with them last year. Keep it up TH!
written by Guillermo287 on 21/02/2018
Wonderful service excellent every time, always 100% many thanks will always recommend family and friends.
written by 26Schofield on 30/01/2018
very friendly and profession. very patient with questions and explains everything in details. quick at responding to emails and telephone. highly recommend booking with travel house uk ltd. I have used them for three years and they have been consistent with very good service and value for money.
written by on 21/01/2018
Took time to ensure my satisfaction made my booking easy and less stressful. Picks up calls straight away and listens to customer needs and works with customer to address those needs, Excellent service
written by Algeogio on 19/01/2018
Staff member was patient and helpful.Good customer service and efficient service. Keep up the good service Travel House.
written by on 18/01/2018
Staff was very patient with my enquiries as I was looking for the cheapest fare on my choice of flights. Been using travel house over a a year and I’m 100% satisfied. My best friend doesn’t dispute my recommendation at all.
written by 245Sims on 07/01/2018
The staff member was quite friendly and helpful, my trip was not a straight forward return journey but he managed to find me suitable connecting air lines for my entire journey. I will not hesitate to recommend Travel House to my friends and my family
written by Hayleyk1974 on 29/11/2017
iwas mislead into paying a deposit by the person I dealt with who said he could refund it if my circumstances change. now that they have, he is refusing to do so and has not sent me any booking confirmation from the time I made a booking(10/11/17) but has only done so yesterday with a different flight we had agreed on before. this is not the first time he has done this too me. I was left nearly stranded in Africa with 2 babies because he did not validate my ticket and I had to buy another one, he again promised a refund but I did not get any. at this time and the future I will not be booking with travel house and I would advise everyong to do the same
written by dnice77 on 29/11/2017
I have had the best experience with travel house. Their payment plan for the tickets gave me such a peace of mind, i could not believe it. The customer service was second to none. They answered all the queries i had and communication was excellent. I liked the payment plan the most because i couldnt have managed to pay the whole fare in one goal. The staff are very friendly and always willing to answer questions, leaving you feeling always reassured This was a top class service and i will recommend it at any time. I think i knew about the payment plan as i was recommended by a friend but i did not know the flexibility they give you and this was key for me.
written by Schwartz122 on 13/11/2017
Excellent service, the person I dealt with was kind, patient and very helpful. I recommend travelhouse for their excellent care
written by McCullough181 on 17/09/2017
Reliable, competitive price, fast and genuine good customer services; my wife and I have used your services and we are satisfied; will come back always for help to book our flight tickets until we see someone better than you. Keep it up and bravo.Thanks Thanks
written by Olu000009 on 01/09/2017
Good company with a brilliant customer service.Staff always ready to help.i will recommend them.
written by Mwimbamusonda68 on 31/08/2017
This is the 2nd time I am using Travel House after being referred by a friend at work. The service has been constantly and consistently great. The Rep was patient, attentive to my travel details and worked over a few days searching for the best travel times and amount. I want to pay particular gratitude to the person I dealt with whom i say Big Up! Continue your professionalism and helpful attitude. Going beyond the ordinary service i have been receiving elsewhere. Thanks
written by JaedenDriscoll22 on 30/08/2017
Once again our friendly Travel House consultant has researched flights to Australia for my husband and myself over Christmas and has come up with the best deal! We have been looked after so well over the past few years since we started booking through Travel House. We highly recommend them to anyone who does not want to do bookings online. We do our own research and know pretty much what we want, and Travel House always find a better fare. Thanks again and well done!
written by AllieStokes131 on 24/08/2017
I have used TravelHouse for 4 of the last 5 long haul flights I have booked to Africa. I only do my booking with the person I deal with and every time he is very professional and will go the extra mile to ensure I get the best value for money. He has managed to get me an extra checked in bagged for no additional cost before. Once I had to change my return dates and I can not complain about the service I got. Just booked my latest trip with the person I deal with at TravelHouse and everything was smooth sailing.
written by Marquess381 on 20/08/2017
Once again pleasure to book flights with travel house uk ,the service you get is 2nd to none the staff are so friendly and helpful like the person I dealt with me today , highly recommend your firm,i liked everything about it could not fault anything about it,It really is aplesure to book with you once again very happy
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