Mostly rude drivers, Appauling service, Ignore the fact that you are standing at the bus stop flagging them down if there running behind, Dont always stop at your bus stop, Take forever on their routes, Stop at bus stops for about 15-20minutes to fix there tie jackets ect, Really are terrible .

Unfortunatley I have to rely heavily on public transport to get around and first bus service is the worst service I have encountered. Even without bad weather their busses are continously late or fail to arrive at all. Some (and I must stress some as some of the drivers are of course lovely people) of the drivers are rude and arrogant despite being and hour late and me being perfectly polite. I have 3 busses I can get on that serve near my area and not one of these turned up in an hour and a half period in which I had to resort to taking a taxi so a routine journey that ussually takes me 40minutes on busses took me three hours. I wouldn't treat a stray dog like first bus service treats its customers most of which are vunerable people who are too yound or old to drive.

!! APPALING SERVICE !!
I use First buses frequently especially the 240. I never had a problem with them until recently. Buses are now never on time. I stood at the bus stop waiting for atleast 25minutes for a 240 service to the buchanan bus station from the tollcross area. I can understand there is a delay in the evening services but come on it was only 11am. Anyhows, the bus finally arrives and guess what? its all packed! wher am i supposed to sit? perhaps i shouldve been allowed free onto the bus due to no seats being available? The journey carried on till the parkhead depot where the bus aparently broke down. The bus driver never alerted any of the passengers. It was only when i seen people running out like it was some sort of stampede, i thought what the hell is going on? Another passenger asked me "why is everyone getting off"? I replied "I havent the slightest idea". Until fellow passenger decided to shout out "breakdown!!!" like it was some sort of bomb ticking away ready to blow any second. It sure was in my mind i tell you !!!

This has not only happened one nor twice but sooo many times that i have lost count. I always tried not to think of it but FIRST GLASGOW are surely taking us for a ride not sure what the destination is exactly.
Me being a student and living practically on £200 a month cant fork out £1.75 per journey. I used to take two buses until i realised the majority of my money went towards FIRST. I starved myself occasionally just so that i could get to UNI on time but enough is enough people. From now on i will walk 7miles from UNI to my HOUSE and vice versa.

I hope FIRST are happy with what theyv done, after paying thousands of money towards my bus jouneys has not only left me emotionally disturbed for life but it feels like i was rap*d umpteen times (and even had the money snatched off me. First would still be rapi*g me even if i was dead !!!!

Well if the government and environmentalists want us to switch to using public transport rather than driving to work everyday, they better make a better alternative than the car because the Firstbus service is woeful.

If, like myself, you have to change to a different bus in the centre of town to get a bus that goes somewhere near your workplace, it will cost an arm and a leg, e.g. It costs me £934 a year to run my car to and from work including taxes, insurance and mot. The bus on the other hand costs £1200 in fares alone, of which our local PTE subsidises, not mentioning the extra time i lose in getting early buses to make sure i don't miss the connection to work!

Plus the drivers are miserable people who don't care about smooth driving or cars around them.

Learn the art of customer service guys!

late august 2009 i got a 3 from 7 day anglia rail ticket which also allows bus travel into town city. nxea train great travel, into ipswich with ipswich bus great 4 drivers accept ticket and know of ticket got to norwich on the train was not allow to travel into city by first norwich driver and he was rude about it went to rail information and explain they said sorry because of the summer had ran out of the leaflets but explain to next first bus driver the ticket again not allow to travel on bus into city. as the previous report by passenger the drivers do not read the depot noticeboard

on 2 vists to cornwall late 2008 and 2009 i got a ride cornwall a day transport ticket from western greyhound driver which allows travel as well on first bus cornwall and first great western trains their was never any problem on the train or western greyhound driver but nearly all first bus drivers would not execpt the ticket till i show the driver the ride cornwall leaflet do the drivers not read depot noticeboards. were details of ride cornwall would be. no their rush into messroom and shout deal me in next game of cards then leave just in time to take over their bus for their next journey reading the noticeboard is part of their work

Although First's service has improved slightly in the year or so I have had to use them regularly, they are still quite bad. Fares are pretty high, e.g. £3.70 for a 2-trip ticket in this area at the moment - I'm lucky to have been able to buy a discounted 3-month pass from my college. The buses are ALWAYS dirty - litter on the floor, dirt on the window ledges etc. The seats in some of the vehicles are quite uncomfortable - they seem to have been badly designed! The service has become a bit more reliable recently, but I still have to make sure I keep up to date on alternative routes as there are still times when bus nearest to where I live doesn't turn up. I can't wait to pass my driving test - a car will be cleaner, more comfortable and will be more likely to get me to places on time!

First buses are overall pretty good it's what you get for a few quid here and there.

Newer buses on more pleasant routes are quite clean, most though are pretty dirty, most drivers are grumpy and hardly speak when your asking for your fare.

Quite good value for money bit of a rip off on some routes though.

I'd reccomend for a friend if you want to get from A to B

first group bus in the borders is a good service and value for money some of the buses however are a bit antiquated and could do with being up graded and the drivers should be payed the same as dalkeith and not less as they have more responsibilty handaling cash