Churchill Home Insurance Reviews

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★★☆☆☆
1.6 / 5
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★☆☆☆☆

“This is a follow up to my review posted 30.1.10 ”

Written on: 15/03/2010 by Pete of Romford (4 reviews written)

This is a follow up to my review posted 30.1.10

In answer to my complaint about keeping my credit card details and taking a premium for unwanted insurance after I have told them to delete my details from their records, they now say that they are unable to delete them and that they are required by law to keep them. They really think that their customers are as thick as them. Can anyone tell me why they should not be prosecuted for theft, as they have taken monry from me unlawfully and with the… Read Full Review

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★☆☆☆☆

“I have made 2 claims with Churchill under my home...”

Written on: 08/02/2010 by susiepratt (1 review written)

I have made 2 claims with Churchill under my home insurance. The first time was after a burst pipe in one of the bedrooms came through the ceiling the ceiling came down onto the bolier and it stopped working. They were so obstructive i paid for all the damage myself and didnt bother carrying on with the claim. The second claim was for my freezer in the garage stopped working in the cold weather and all the contents had to be thrown away this claim is for less than 300.00 its so far 6 weeks… Read Full Review

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★☆☆☆☆

“I found Churchill on a comparison site in 2009 and...”

Written on: 30/01/2010 by Pete of Romford (4 reviews written)

I found Churchill on a comparison site in 2009 and insured my house and contents for a comparitively reasonable £147. In 2010 their renewal quote was an unreasonable £218.40, an increase of 48%, and this during a recession. I went on the comparison site again and found a better quote from Liverpool Victoria for £150.07.
I noticed that Churchill had retained my credit card details and intended to renew this policy automatically on 27.1.10. I wrote to them on 6.1.10 complaining and instructing… Read Full Review

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★☆☆☆☆

“I made claim for water leak, my premium triple , it is...”

Written on: 22/11/2009

I made claim for water leak, my premium triple , it is due by the end of the month, can I leave Churchill before the claim settled ? Can they refuse payment for leaving them ?… Read Full Review

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★☆☆☆☆

“The dog is keen to say yes to your premiums but try...”

Written on: 23/09/2009

The dog is keen to say yes to your premiums but try making a claim with Churchill Home Insurance.
I had my kitchen ceiling damaged by the water pipe between the cistern and toilet parting company. When I submitted the estimate for repair they said it was too expensive, must have ESP as there had been no inspection of the damage. They don't return calls, my claim advisor was rarely available but didn't return my calls as promised by whoever I spoke to.

I think when making a decision about… Read Full Review

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★☆☆☆☆

“After a recent burglary we claimed for our computer,...”

Written on: 28/07/2009

After a recent burglary we claimed for our computer, which was stolen. Nearly three weeks later we are no further forward with churchill home insurance and have been chasing them constantly with no success. Absolutely appalling customer service - have spoken to about 8 different people and keep being passed from one place to another… Read Full Review

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★★★☆☆

“Had been with Churchill insurance for many years, was...”

Written on: 04/09/2008 by firefly621 (1 review written)

Had been with Churchill insurance for many years, was unfortunate enough to have a water escape claim this May, the claim procuedure did go quite smoothly, but the shock came when the renewal came in this September.....it had nearly doubled in price. Went on the internet, and even with the claim in May, managed to get another policy as good as Churchills for under what Churchills charged me last year (2007)........expensive or what?… Read Full Review

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☆☆☆☆☆

“I would never use Churchill again. They should sack...”

Written on: 27/04/2008 by Starlight456 (1 review written)

I would never use Churchill again. They should sack that silly nodding dog and replace him with a bucket of worms which would be far more appropriate. So far they have spent 4 months trying to wriggle out of paying for storm damage to my roof. Eventually they offered 45% of the original estimate even though further damage has occurred since that estimate. I wonder if they would have settled for 45% of the premium… Read Full Review

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★★★☆☆

“Churchill Home Insurance is a very professional...”

Written on: 29/03/2008

Churchill Home Insurance is a very professional company i would recommend if having a problem and lost documents, policy numbers etc they will go out of their way to assist in anyway they can… Read Full Review

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★☆☆☆☆

“I find Churchill Home Insurance cheap but in my...”

Written on: 08/03/2008

I find Churchill Home Insurance cheap but in my experience they have poor customer service and I felt they where quite Unsympathetic to my needs… Read Full Review

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★★★★☆

“I am Churchill client since may 2007 and have switched...”

Written on: 13/09/2007 by patiwronin (8 reviews written)

I am Churchill client since may 2007 and have switched to Churchill because when it could not beat my start quote I got £75. And if a company gives so much money for virtually nothing then it must be good - this is what I thought and I am still right… Read Full Review

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★★★★☆

“Having had a great service with my car insurance...”

Written on: 18/07/2007 by budinn (9 reviews written)

Having had a great service with my car insurance policy with Churchill, I took out my contents policy as it was cheap and I could request the value of cover -None of this £40,000 minimum rubbish.
My sink cracked and I asked them if it was covered. I thought it was not and they confirmed so but were very quick to ring me back. Within ten minutes… Read Full Review

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★☆☆☆☆

“They try to make you work as hard as you can before...”

Written on: 15/12/2006 by Mossopw (1 review written)

They try to make you work as hard as you can before they even think about paying. I made a simple claim for spectacles that I lost. I sent Churchill Home Insurance the cost of replacement from specsavers, and the original documents and cost. Now, they have sent me back another letter asking for a lost property number from the police, but this was never stated on the first request for docs!

It would be better to pay out a little more and get what you pay for!… Read Full Review

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★★★★☆

“Signing up to a Churchill home insurance policy was...”

Written on: 08/09/2006 by foxview (71 reviews written)

Signing up to a Churchill home insurance policy was very easy to set up over the internet. The amount that they will cover you for is very good, and there are great savings to be had on the internet… Read Full Review

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☆☆☆☆☆

“God help you if you have a claim. I think Churchill...”

Written on: 24/01/2006 by Mitzi2 (3 reviews written)

God help you if you have a claim. I think Churchill Home Insurance spend the premiums on dog biscuits… Read Full Review

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