Churchill Home Insurance Reviews

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★★☆☆☆
1.5 / 5
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★★★★☆

“Attempted burglary ”

Written on: 11/10/2011

This time last year, when it came for me to revew my home insurance I changed from Nat West to Churchill because Nat West hiked my premiums after 10 years of paying them lots of money without ever making a claim. One month later someone tried to kick in my front door that I had paid £2,5000 for a few months previously. That turned out to be money well spent as they did not get through the front door despite strenuous efforts. They did, however, damage the door to such an extent that it… Read Full Review

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★☆☆☆☆

“I have been 'covered' by Churchill for two years....”

Written on: 11/05/2011

I have been 'covered' by Churchill for two years. Recently I noticed that the main soil drain for the house was blocked. This has happened before and it was root ingress penetrating old clay drains. My previous insurer took care of this problem but Churchill rejected the claim. Despite the fact that drainage is an essential part of my insurance and I was told said drains were covered when I took the policy out, Churchill will not cover this claim. I was lied to regarding what is covered despite… Read Full Review

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★☆☆☆☆

“RE: Nationwide (underwritten by Churchill) home and...”

Written on: 20/04/2011

RE: Nationwide (underwritten by Churchill) home and buildings cover

I'm in the process of a claim, that was started 6 months ago. It is still to be fully resolved!

My flat was damaged as results of the flat aboves central heating pipe being damaged by cowboy builders. The result, 2 ceilings coming down and the walls and floors damaged.

I was with Nationwide, who are underwritten by Churchill, since my claim is a recovery claim it is dealt by Churchill.

Firstly, customer service is… Read Full Review

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★☆☆☆☆

“My first claim in about 12 years. ”

Written on: 14/04/2011 by Mark905 (1 review written)

My first claim in about 12 years.
Fire damage to kitchen work top, to replace my current worktop if it's available in that style,
would not match the other sections that have faded.
Churchill said that they will only replace that one section not the other bits attached to it. So I have to have an odd section or pay for the rest myself.
My claim is for £659

Very poor service avoid them… Read Full Review

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★☆☆☆☆

“I claimed for floorboard damage in early jan this year...”

Written on: 23/03/2011

I claimed for floorboard damage in early jan this year (2011). After two phone calls when I waited 25 mins then 15 mins I gave up phoning and said I would only use email. After around 6 emails which all give an automatic response I have had no normal response to any email whatsoever. I did get a voucher for vinyl replacement fairly quickly, but can't purchase vinyl until floorboards get repaired. Now heading to 3 months without response and am considering contacting sunday newspapers for help… Read Full Review

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★☆☆☆☆

“ Had a burst water pipe over the Christmas period....”

Written on: 07/03/2011

Had a burst water pipe over the Christmas period. Took forever to get through to the Churchill claims dept.Had an initial inspection of the damage and then a visit from Crawfords Loss Adjusters. I was told by them it would be quicker for me to send in my own quotes for repairs. I sent these quotes in and have heard nothing since.Crawfords ignore all phonecalls and emails.
Nearly 3 months since initial claim and no conclusion reached,
Wish I had read these reviews before insuring with… Read Full Review

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★☆☆☆☆

“I have been a faithful customer with Churchill for...”

Written on: 07/03/2011

I have been a faithful customer with Churchill for nine years and never claimed until today. I have explained my situation to them and they will not help me with my request. In a world in which we live honesty isn't a common quality but I believe that is wrong and so was honest about what happened, that my daughter kicked front door and in turn damaged it. There reply was because it was a family member that I cannot claim insurance. Although being a faithful customer for nine years I believe… Read Full Review

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★★★★★

“My wife fell and stood on out Sony laptop cracking the...”

Written on: 04/03/2011 by seachaplain (5 reviews written)

My wife fell and stood on out Sony laptop cracking the screen. We went to get it fixed for £75 but when we sent it off for repair the company said it was the laptop that had died. I refused their quote of £350 - rip off merchants. Decided to claim under Home Contents Insurance and they agreed to repair. Courier picked it up and it was returned fast - new screen only - nothing wrong with the motherboard!
Service form Churchill was great and will be renewing for another year tomorrow - slightly… Read Full Review

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★☆☆☆☆

“We had a burst pipe a few days before Christmas under...”

Written on: 09/02/2011

We had a burst pipe a few days before Christmas under the upstairs landing which damaged the wood veneer and also brought down the kitchen ceiling below it. I sent lots of photos and quotes and they said to get the repairs done and if under £1000 they would pay out in 7 to 10 days. The quotes came in at £1035 so we got going with repairs, but it's been 9 weeks and now they say they wont cover the damaged pipe or the damaged wood veneer because we pulled the boards up ourselves! How else would… Read Full Review

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★★★★★

“I had the misfortune to have 3 burst pipes whilst I...”

Written on: 27/01/2011

I had the misfortune to have 3 burst pipes whilst I was on holiday over Christmas 2010. The damage affected plastering, carpets and a 10mth old leather suite. Chuchill Insurance dealt with and paid out my claim in full, in 5 weeks. No quibbles at all. First class service throughout… Read Full Review

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★☆☆☆☆

“Pathetic service, I would not use them again. I made a...”

Written on: 19/01/2011

Pathetic service, I would not use them again. I made a claim for a faulty sewage pump which on an initial call they immediately dismissed saying it was not covered, however I had forgotten I had emergency home cover by which time I had paid out myself to replace the pump, after that they just gave me the run-around, they wrote one letter to say there were looking into it and 2 months later I had heard nothing so phone again and waited 30 minutes to get a reply, was then given another number to… Read Full Review

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★☆☆☆☆

“Never again, spoke to me like something stuck to the...”

Written on: 08/01/2011

Never again, spoke to me like something stuck to the bottom of a shoe, and called me on 4 separate occasions to try and trip me up ! I have never been treated like this before or since, I got a new slogan for them "Oh No"… Read Full Review

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★★★★☆

“I have recently had major home damage caused by a...”

Written on: 27/12/2010 by kellys eye99 (1 review written)

I have recently had major home damage caused by a burst pipe in the loft. I was away in Tenerife,the heating on but locally the temperature dropped to -20c. I was able to contact Churchill by phone (quickly) and they promised to get an emergency company (Rainbow) out to my house( via the keyholder) within 4hrs. When I arrived home 24 hrs later the pipe had been repaired, wallpaper and carpets removed,dehumidifiers and fans installed. In addition they have checked the wall moisture level… Read Full Review

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★☆☆☆☆

“I cannot find the words to express the distress...”

Written on: 17/12/2010

I cannot find the words to express the distress Churchill Insurance have caused to my elderly parents over the recent bad weather. A simple burst pipe has turned into a complete nightmare and because Churchill still haven't agreed repairs, has now totally ruined Christmas for them. The first estimate was rejected as being too expensive, the second, again too expensive,it goes on and on. Meanwhile, my parents are just expected to live in a cold, water damaged house, whilst they argue over £100… Read Full Review

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★☆☆☆☆

“In the autumn of 2010 I made a claim for a burst pipe...”

Written on: 16/12/2010

In the autumn of 2010 I made a claim for a burst pipe in my bathroom, which caused damaged to the bathroom floor and entire kitchen ceiling. After the usual waiting in queues on the phone etc etc, Churchill were very obstructiv,they told me I was only covered for the damaged ceiling, not the damaged pipe,excuses excuses. I had to get quote after quote - none of which they approved and we were only talking £400 !! They apporved one quote over the phone, I had the work done and they refused to… Read Full Review

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★☆☆☆☆

“After heavy snow for two weeks, the build up of ice...”

Written on: 11/12/2010

After heavy snow for two weeks, the build up of ice bought 4 sections of gutter of my house. Churchill sent a claims assessor who told me that "as the guttering had fallen off the it could not have been fitted correctly" and they refused to pay for the repairs. After 10 years of using Churchill with no previous claim I could not believe their decision. Insurance with Churchill is not worth the paper it is written on. Avoid at all cost… Read Full Review

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★☆☆☆☆

“We had some tiles fall off our roof called out the...”

Written on: 01/11/2010

We had some tiles fall off our roof called out the assessor he said roof does not comply with building regulations so would not pay out.
checked building regulations our house was built before they came out so they agreed to pay. Then eventually they sent out a sub contractor 5 weeks later he said they couldnt match the roof tiles after numerous calls churchill without any explanation withdrew the offer!!
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★☆☆☆☆

“I had a patio window explode and having NEVER made a...”

Written on: 14/10/2010

I had a patio window explode and having NEVER made a claim on a Buildings or Contents policy rang Churchill and told them what had happened.
This is when all my expectations of Insurance were blown to hell !
Get a quote from a Glazier - Did that, had him look at the damage and determine the cause - an impact of unknown origin.
Ordered a complete New setup as the glazier had said the frame was now buckled and replacement glass was not an option, did this knowing that however long the insurance… Read Full Review

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★☆☆☆☆

“BEWARE I have been with churchill for 14 years I have...”

Written on: 09/09/2010 by wagglebottom (1 review written)

BEWARE I have been with churchill for 14 years I have 9 years protected no claims bonus BUT this means nothing my policy over the last 3 years was £140 - £202 but this year I got a renewel for £525 ( a massive 2.5 times last years premium) just because I made a claim ( which incidently was a nightmare they made us name every cd by name and artist OMG but ha we did it)so BEWARE the protected no claims is worth nothing. They are only interested in taking your money when you don't claim. I spoke… Read Full Review

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★☆☆☆☆

“ ”

Written on: 17/07/2010


I waited 30 minutes on their call centre to tell them I was moving house and that I would be cancelling my buildings insurance with a months notice. The call centre geek did not document the call. Having missed a months payment [ in effect I had left the house my then] they used a threatening bailiff's letter to pressure me into paying up. In effect to avoid litigation I ended up paying for 2 months insurance even though I was not living at that address . Avoid at all costs ; nasty /… Read Full Review

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