They automatically renew your policy even if you cancel then charge you for it. then they have the cheek to ask you to prove you took out another policy with another company. They make you do all the running round for their mistakes. customer service staff hang up on you and then claim they dont know how that happened either.

I bought a policy from Masterquote as I got a cheap price from their website and liked that I could make payment over the phone and speak to a person. After reading the other reviews I was abit reluctant to buy but with the saving of £156 vs. my current insurer and having spoken with a friendly person I am glad I went for it.

Having a policy with this company I decided to end the insurance due to a change in car and the premiums rising. I took my new policy with a better company and was told by the new company I could not use my no claims due to the Master Quote not cancelling my previous policy, however I has already been refunded the monies owed by Master Quote. On phoning Master Quote about this I was told to ring back, to which I did three more times. They told me they had E-Mailed my no claims to my personnel E-Mail account, it was after the fourth phone call I eventually got proof of my No claims discount E-Mailed to my account. Luckily I was just within the 21 days I have to prove my no claims to my new insurance company. I find it very difficult to apprehend why it is so hard to simply email or post someone’s No Claims bonus. Thank god the UK does not rely on Master Quote to fight a war!

I have had a letter from "master quote" asking for a copy of my driving license and paper copy of my driving license and I'm not even insured with them? Do not go any where near them, my insurance is with a completely different company all together!

i have insured my car,got the hard copy a week later,payed full amount of money.2 weeks later ive got a letter!!!dated a week ago that was saying the insurance will be cancelled and giving me 2 days to react!!what if i was away.it appeared there was a mistake on the site allowing me to insure a car that wont be kept at the same adress over night!!!same mistake though was confirmed on the paper form!!!13 days later still havent got my refund back!!!there are real froudsters,DO NOT DEAL WITH THEM!!!!!!

I took insurance out with Masterquote because I drive a pick up and it's hard to get normal insurance companies to insure it and they found one who would. At first the premium was around £500 but then they failed to take the money out of my account one month and claimed that I had defaulted! When I tried to put this right they said that I would have to go through a whole new claim! And guess what, this time the premium was for over £800! I agreed to pay it monthly by direct debit. That was in February 2011. Last week my husband noticed that 3 payments of £79 had gone out to premium credit on the same day. We had never heard of them. I have now discovered that the insurance premium was paid off in one go by this credit company and they have today sent me contracts to sign for the loan we now have with them! I have cancelled everything and reported MQ to the financial ombudsman who are going to complain on my behalf. MQ have charged me £70 to cancel but I hope to have that refunded. So all in all I wouldn't touch Masterquote with a barge pole!

canceled policy after 3 weeks was charged a full years preiums. would never use .

DO NOT USE THIS INSURANCE COMPANY!
TOO EXPENSIVE!
There are by far cheaper insurance companies you could choose from, providing the same BAD service!

the Good: no long waiting time to get through to a UK sustomer service helpline.

the Bad: too expensive, you could easily find yourself ending up with a higher premium than initially quoted. In my case they made changes AFTER the first two week. Unfair yes, and I had the choice to cancell, whichcomes with a fee.

the Worst: unethical in their pricing policy

My experience with Masterquote Car Insurance has left me feeling they are a very expensive and not a customer friendly organisation, and whilst I hope I don't have any claim I would have grave concerns over how they would deal with (or not deal with) it and that they would try to evade responsibility at any costs. Watch out particularly if you are thinking of taking out a new policy for their 9 year no claims policy - most insurers operate on 5 years and they will only give you confirmation of that which means Masterquote might hike your premium significantly because of this if you say you have maximum discount when applying.