Budget Car Insurance Reviews

★★★★☆
3.7 / 5
73% of users recommend this
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  • Value For Money

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Budget Car Insurance
Budget Car Insurance

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★★★★★

“Excellent price”

Written on: 01/09/2019 by AydinDuffy (1 review written)

Very competitive price. Easy to follow policy arrangements… Read Full Review

Customer_Team's Comment

Written on: 02/09/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you have had an easy online journey with us and we have provided you with a policy at a competitive price. We look forward to your continued custom.

Many Thanks,
Budget Social Media Team.

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★★★★★

“A pleasant surprise.”

Written on: 29/08/2019 by Raldaman (1 review written)

I'm glad I discovered Budget Insurance. It was the best premium I could find and was over £100 less than my renewal with Admiral. And completing the application form was a smooth journey. I'm bound to recommend them although I normally shy away from doing that. I hope the high level of service is kept up… Read Full Review

Customer_Team's Response to Raldaman's Review

Written on: 30/08/2019

Hi,

Thank you for your review and recommendations. We are pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Budget Social Media Team.

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★★☆☆☆

“Bad customer service ”

Written on: 28/08/2019 by ElisaCarter319 (1 review written)

To take the policy was easy! I found my old unsure would price match and when I went to cancel the company was wanting to charge me £38 to stop the policy although it hadn’t started! It took me to make a formal complaint for them to treat me as an individual and refund my money! I would say more staff training is needed in customer care and empathy! As the particular individual I spoke to kept telling me it cost to set up an online portal and 38 pounds is the cost to send an email of my… Read Full Review

Customer_Team's Comment

Written on: 29/08/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please could you contact our Customer Service Team and request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

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★★★★☆

“Spot On”

Written on: 17/08/2019 by Laney1946 (1 review written)

easy to navigate, insurance prices very competitive… Read Full Review

Customer_Team's Comment

Written on: 22/08/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with our website and found our prices competitive.

Many Thanks,
Budget Social Media Team

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★★★★★

“Great price and product”

Written on: 14/08/2019

Over a hundred pounds cheaper than the my previous provider but with the same product features including legal cover, NCD protection, windscreen cover etc. I found it really easy and quick to buy online and all the documents available to view online immediately. I had to phone up to make a a couple corrections and even that was dealt with quickly and very courteously. Great service, product and price overall… Read Full Review

Customer_Team's Comment

Written on: 15/08/2019

Hi,

Thank you for your 5 star review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Toni.

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★★★☆☆

“keen price but very misleading prices...”

Written on: 13/08/2019 by pierre2076 (1 review written)

using compare the market which is very easy to use and competitive. however when the premium prices are listed it ‘appears’ that various ‘extras’ are included in the premium cost as it states at the top of the page that items such as personal accident, breakdown cover are already in the price. however when one clicks to go to Budget it transpires that you have to pay for each extra. This is VERY misleading and tantamount to false advertising in my opinion. Budget is keenly priced but… Read Full Review

Customer_Team's Response to pierre2076's Review

Written on: 14/08/2019

Hi,

Thank you for bringing this to our attention. In order for us to look into this further, please could you contact our Customer Service Team and request to speak with our Social Media Team and we will see if there is anything we can do to help.


Many Thanks,
Budget Social Media Team.


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★★★★★

“Most Cost Effective”

Written on: 09/08/2019 by Burton403 (1 review written)

As a pensioner, insurance companies seem to think they can increase premiums massively each year although your annual mileage gets significantly less, 'Budget' did not! They met all my requirements and most importantly the price was right Obviously as a new customer I do not have any experience of 'after service' (and hope I do not need it)… Read Full Review

Customer_Team's Comment

Written on: 12/08/2019

Hi,

Thank you for your review and recommendations. We are pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Budget Social Media Team.

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★★★★☆

“ Wry good price”

Written on: 08/08/2019 by odBrown463 (1 review written)

I was very happy with the price and the options available and the website was easy to use. I've only given 4 stats because I don't know (and hope never to find out) how they would handle a claim… Read Full Review

Customer_Team's Comment

Written on: 09/08/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with our website and your policy cover.

Many Thanks,
Budget Social Media Team

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★★★★★

“Customer services were excellent.”

Written on: 08/08/2019 by Scrumpy19 (1 review written)

Buying another car can be so stressful! But after a long hard difficult day it was wonderful to be able to pick up the phone ,talk to a very polite man in customer services , who quickly and efficiently updated my policy to my new car. Main points that really impressed me were being able to verbally talk to someone ,they were efficient and dealt with the process of upgrading my policy very quickly. Thanks for an excellent service. I actually didn't find anything I disliked about dealing with… Read Full Review

Customer_Team's Response to Scrumpy19's Review

Written on: 09/08/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Budget Social Media Team

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★★★★★

“Very pleased”

Written on: 31/07/2019 by Kezza1975 (1 review written)

I found the price really competitive, and the sales advisor was very helpful. It was straight forward to set up my account, very happy… Read Full Review

Customer_Team's Response to Kezza1975's Review

Written on: 31/07/2019

Hi,

Thank you for your 5 star review. We are pleased to hear that you are happy with your policy and found our representative helpful.

Many Thanks,
Budget Social Media Team

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Customer_Team's Response to Kezza1975's Review

Written on: 31/07/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and that you found our representative helpful.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Budget Social Media Team

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★☆☆☆☆

“Shocking hike in price then exorbitant cancellation fee”

Written on: 30/07/2019 by Herndon400 (1 review written)

Had insurance for 3 days and was informed my policy would increase by £30 a month based on an entry on the CUE database which is not supposed to be used for underwriting purposes anyway. Decided to go with a cheaper insurer and was charged a ridiculous £50 cancellation fee after having policy for 3 days. Will never ever go near them again. Stay well clear folks… Read Full Review

Customer_Team's Comment

Written on: 31/07/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further for you, please call our Customer Service Team and request to speak with the Social Media Team.

Many Thanks,
Budget Social Media Team

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Yadman00's Comment

Written on: 03/08/2019

You might want to speak with your complaints dept who have failed to respond to two emails.
Also, will you be able to refund the cancellation fee which, in terms of the contract, appears to be a penalty for cancellation within the colling off period.

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Yadman00's Comment

Written on: 03/08/2019

Further to this, having checked the contract, it states that if you are within the 14 day cooling off period, you will only have to pay for the insurance that you have used.
The cancellation fee doesn't come into effect until after the cooling off period.

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Customer_Team's Comment

Written on: 31/07/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. Please call our Customer Service Team and request to speak with the Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

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Yadman00's Comment

Written on: 07/08/2019

Have contacted social media team by email.
Not surprised to say I've had no response at all.

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★★☆☆☆

“No cool off 14 day without penalties ”

Written on: 25/07/2019

£38 cancellation fee after 2 days and a week before policy even started… Read Full Review

Customer_Team's Comment

Written on: 26/07/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. Please call our Customer Service Team and request to speak with the Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

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★☆☆☆☆

“Misleading information given”

Written on: 22/07/2019 by Foodmanuk (3 reviews written)

Cancelled policy due to car not available Was told 17/7/2019 refund will be processed immediatly Payment taken by budget. Contacted today took over 30 mins. Informed will take another 7 days for refund Very unprofessional and misleading… Read Full Review

Customer_Team's Response to Foodmanuk's Review

Written on: 23/07/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further.
Please contact our Customer Service Team and request to speak with the Social Media Team. We will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

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★★★★☆

“Simple Process. Best Price. ”

Written on: 18/07/2019 by Consultant51 (1 review written)

I was left scratching around for car insurance quotes when M&S went daft on prices. Budget policy not quite as good but I can cope especially having saved £160. The process was simple their website is very good. Be interesting to see if Budget go daft on me next year! lol… Read Full Review

Customer_Team's Response to Consultant51's Review

Written on: 18/07/2019

Hi,

Thank you for your review. It is great to hear that we could offer a policy to you at a competitive price.

Many Thanks,
Budget Social Media Team

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★☆☆☆☆

“Do not do it ”

Written on: 15/07/2019 by Howe187 (1 review written)

I signed up then my documents were emailed whist were all wrong I went back and double checked I had input all correct details that were some how changed on my docs I rang them less than 24 hours later to be given a higher price told them to cancel the policy which wasn’t due to start for another 4 days they charged me £25 cancellation fee no cooling off period or nothing total rip off… Read Full Review

Customer_Team's Comment

Written on: 16/07/2019


Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please could you contact our Customer Service Team and request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

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★☆☆☆☆

“Misleading??”

Written on: 10/07/2019 by ldLarkin317 (1 review written)

I signed up for this insurance yesterday and I’m seriously considering cancelling as I’ve now reviewed the policy online and I filled in the details through moneysavingexpert only to now see that for some reason when I did fill in the details they have been changed at some point?? Now says I’m unemployed due to disability which is NOT what I chose within the options and checked before I actually purchased the policy all was correct and now it seems it it not??? So now I will end up paying… Read Full Review

Customer_Team's Comment

Written on: 11/07/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please call our Customer Service Team and request to speak with the Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Budget Social Media Team

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★★★★★

“Excellent service and great value for money ”

Written on: 10/07/2019 by 71Newton (1 review written)

I would definitely recommend this company for car insurance great value for money and very competitive pricing,straight forward to set up. Hassle free five star rating from me… Read Full Review

Customer_Team's Comment

Written on: 11/07/2019

Hi,

Thank you for your review and recommendations. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Budget Social Media Team

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★★★★☆

“Definitely use this site again very easy to use and...”

Written on: 06/07/2019 by tmDay59 (1 review written)

Definitely use this site again very easy to use and very competitive prices with lots of things as standard . I would advise all friends and family to try this site first as personally this was the cheapest and one with most benefits for price of comprehensive insurance only fault I could find was my husband was going to pay by direct debit monthly but only proposer can use debit card in their name to set it up… Read Full Review

Customer_Team's Comment

Written on: 08/07/2019

Hi,

Thank you for taking the time to share your experience. We are pleased to hear that you are happy with your policy and that we could provide cover that suits your needs at a competitive price. Apologies for any inconvenience the payment process has caused.

Many Thanks,
Budget Social Media Team

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★★★★★

“Great customer service”

Written on: 04/07/2019 by Younglot (1 review written)

Very easy website to navigate and get your final quotation. Lots included as standard with comprehensive insurance such as courtesy car etc. Any queries or questions easily answered either by using question bank, online chat or by phone and speaking to a real person. The self service centre is easy to navigate and insurance docs readily available to download and print or just to read. Paper copies available Free if charge if preferred. Only minor issue I had was ref my no claims and first… Read Full Review

Customer_Team's Response to Younglot's Review

Written on: 05/07/2019

Hi,

Thank you for your 5 star review.
We work closely with our representatives in order to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.

Many Thanks,
Budget Insurance Social Media team.

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★★★★★

“Simple easy no waffle”

Written on: 28/06/2019 by DrakeMay1950 (1 review written)

Went through go compare easy straightforward fast the budgets website did not try to get you to buy silly extras simple click and move on easy straightforward… Read Full Review

Customer_Team's Comment

Written on: 01/07/2019

Hi,

Thank you for your review. It is great to hear that you found our website easy to use.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Budget Social Media Team

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