US Airways Reviews

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US Airways
★☆☆☆☆
1.3
14.0% of users recommend this
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“do not recommended”

★☆☆☆☆

written by bxHouston1994 on 24/08/2014

Me and my husbandwhere traveling together.and this lousy airline put us in different seats.I have never travelled in an airlines which does not seat you together.I will never travel on this awful airline.would not recommended to anyone.

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“Payed for ticket but never got one- charged my card”

★☆☆☆☆

written by Kayla232 on 18/08/2014

I used their online booking, booked my expensive international flight and clicked the "pay now" button on the billing page. The confirmation page never loaded and I never got a confirmation number or ticket number emailed to me. I looked at my credit card statement online and they had charged my card anyway! Pretty much stole my money. I called them and waited 20 minutes for customer service to pick up the phone so I could get the payment cancelled. Even though they cancelled the payment, I still have a large sum of money on hold by the bank for 1-10 business days. I will not be able to use the money to book another flight today. Do not book infants online because that was the reason why the problem occurred on their online booking page. You CANNOT book infants online & yet there is no information about that on their website (they still have the infant ticket option which is useless). After reading the reviews I won't be booking with US Airways- I take this as a sign from God :)

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“Disappointing”

★☆☆☆☆

written by Noemiarg on 14/08/2014

No good airline at all, no food in a flight of 5hrs, just complimentary soft drinks, water or coffee. No entertainment at all no tv or radio, no wi-fi available. We flew from Phoenix to NY and got stuck in the last seats with no window and no reclinable seats for 5 hours when I booked the flight 3months in advance and there were empty seats available. The check in was horrible too we almost lost the plane due to the bad signing and incredible long lines. We won't use this airline aver again.

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“No "low price guarantee"”

★☆☆☆☆

written by JeriJohnson on 06/08/2014

US Airways has always been a headache to fly with late flights, cancelled flights, overbooked flights, overweight flights. Now a new one - a "low price guarantee" that is not that at all; totally false statement on their part. We booked relatively early as we usually do with them only to have the price drop by $212 in the next two months. Their "guarantee" policy is that they charge you a $200 rebooking fee and then issue the fare difference as a travel voucher. This is exactly the same as their cancellation/rebooking policy - not a "low price guarantee" I can only hope that the merger with American Airlines will bring some positive changes to this otherwise dismal operation.

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“Horrible airline!! Never will fly with them again!”

★☆☆☆☆

written by MichaelFitch471 on 22/07/2014

Horrible experiences!! Do no fly with them! Our first flight we had to wait thirty mins on the plane while they put fuel in it. Then Our flight was delayed so we missed our flight home. Then we had to pay $70 for a "Discounted" hotel. We came back in the morning to get on our new flight home. I am currently waiting for over 45 mins as maintaince looks at the plane!!! I have missed work and they explain they are sorry but nothing they can do to move The process along!!!! Very disappointing and I will NEVER fly with this airline again! Correction: I have now been waiting over an hour to board the plane!

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“Terrible Airline! ”

★☆☆☆☆

written by noofyourbusiness on 13/07/2014

Complete lack of professionalism, have no problem slapping you with their problem and having them do it with a smile. Hire people that are competent and are willing and able to perform their daily duties. Complete lack of respect and have no intention of dealing with their problems with authority or be proactive about it. forced me and my mom to miss 2 days of work because of a canceled flight and only thing they did was give us a hotel, big whoop! and give us 5 dollars for each meal for specific restaurants that are extremely expensive. the seats suck, would never book with this company again. i would write more but i have too much info and negativity to write that it won't fit. lets just put it in simple terms. NEVER USE THIS AIRLINE!!!!!!!!!!

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“Dog Poop, Fuel Spill, Septic Tanks, No Food, 14 hr Flight”

★☆☆☆☆

written by SebastianSawyer on 11/07/2014

A dog pooping twice on a US Airways flight caused it to make an emergency landing A dog pooping twice on a US Airways flight caused it to ... A dog pooping twice on US Airways Flight 598 from Los Angeles to Philadelphia caused the plane to make an emergency landing in Kansas City. View on [link removed] NPR.com, Inside [link removed] Two of us were on this flight heading to New York for a film production. Scheduled to leave LAX at 6:25 AM... After the 2 hour delay from a fuel spill and then the dog incident that landed on Swinda's foot and she spent the next 15 minutes in the bathroom being sick... then another two hour delay in Kansas City because of the dog and then the technicians could not remove the overflowing septic tanks from the plane. When we arrived in Philly, our connecting flight was gone and a 3 hour layover. We reached our destination at Stewart International at 11PM and got to our hotel at 2AM. Then our return flight on July 4th was cancelled and rescheduled for 07/07/2014 at 7PM. I was on hold with US Airways for 6 hours July 3rd to July 4th and ended up driving to the airport at 8AM to spend 2 hours fixing our return flight from SWF to LAX. We almost missed our connecting flight in Philly because of delays and a rude employee at the gate. Then the rude flight attendants on the Philly to LAX flight made many passengers uncomfortable. US Airways gave us a $25 gift voucher???? Our lead actor missed his connecting US Airways flight in Philly causing him to miss a fund raiser for a Child Cancer Victim in Cleveland on the weekend of June 27th.

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“Worst Airline Ever”

★☆☆☆☆

written by yvGrace197 on 09/07/2014

Took a round trip flight to Philadelphia from Seattle. First let was 3 hours late. Return trip was 30 minutes late, but the pilot made it up in the air. However, on the non-stop flight back to Seattle, they lost one bag and opened a sealed jar of syrup in the other bag and put in back in the bag with a loose lid, eventually soaking all the clothes. It was on hold for over 45 minutes trying to find out why it took them over a day to deliver the bag to my house. Worst airline ever.

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“Worst Airline Ever!”

★☆☆☆☆

written by D.Stockamp on 01/07/2014

My experience, and that of numerous other passengers that I spoke with, is that US Airways has an unacceptable rate of delays, missed connecting flights and cancellations that is caused primarily by their failure to schedule appropriately. We had no mechanical issues or weather delays, but our airplane left 25-30 minutes late from a small airport in Bangor Maine (i.e. not a lot of airport traffic either). I arrived at my connecting flight in Philadelphia, took a bus and then ran to the terminal where my connecting flight was only to watch the doors close and the plane depart, but absolutely no effort was made to have the plane wait an extra 5-10 minutes for the passengers that had just landed. In fact, there wasn't even a US Airways representative at the gate to speak with. In addition, if you miss a flight and have to stay overnight through no fault of your own, you should not expect any assistance from US Airways---Any expenses you incur are your responsibility. I will NEVER fly with this airline again.

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“Still waiting at the gate”

★★☆☆☆

written by 287Freeman on 28/06/2014

First they asked for 4 passengers to reschedule (overbooked), then announce flight delayed, new take of time supposedly now, we are still sitting here waiting for the flight crew to show up. Not very reassuring.

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“US Airways now stoops to lying”

★☆☆☆☆

written by janes5661 on 07/06/2014

Boarding my flight today, I had to sit through the usual nonsense announcements that the flight is fully booked and overhead luggage storage is limited, so customers should come up to the podium to check their bags. In the past, I have ignored these pleas, and I have not had a problem. I never check my baggage if I can help it, because the best case is that you waste 30 to 45 minutes at your destination, waiting for your bags to come down the carrousel. Worst case, the airline loses your baggage or locks it up and leaves for the day, because you make the mistake of going to the washroom before going to the carrousel. Today, US Airways didn’t achieve their quota of checked baggage, so they decided to step it up a notch and report that one passenger has already come to the front of the airplane to check his baggage, because the overhead storage is completely full, so I dutifully went to the podium to check my bag. What do I find when I board the plane? Lots of available overhead storage. I am completely incensed at this behaviour and will not fly US Airways again if I can help it.

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“If I had a choice”

★☆☆☆☆

written by lqCrowley44 on 07/06/2014

The only reason I fly with us airways is because thats the only flight out of my city I'm stationed in. This airline is pathetic. They made me go to the end of my zone instead of priority because I wasnt in uniform. Well some military cant wear their uniform in the airport or off base for that matter. I just thought this was a very pathetic the lady made me do this. Is this really what america does to appreciate their military? I can honestly say Im nervous to see where this country will be in 10-20 years.

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“Stuck in Charlotte for. 9 hours”

★☆☆☆☆

written by AryanPhillips on 18/05/2014

my girlfriend and I had an hour long flight from Charlotte to Philly a few weeks back. we were told our crew was missing (not very reassuring - "crew delayed because they're on another delayed flight which hasn't arrived yet" is acceptable but "missing" is just bad form ). Then our plane - which was at our gate, just crew-less, was given away to another angry mob of delayed passengers headed to Germany. Then our replacement crew gets there two hours later only to inform us they need to defuel since our new plane was originally routed for Gernany and it was too heavy (shouldn't they have done this during the 2 hour wait time since if was already midnight and there were no other departures from our terminal?). After sitting in the plane for an hour on the Tarmac we are informed there's a computer error and we 're returning to the gate. Now the question arrives, why was this plane swapped with the German flight? Was this plane not suitable for that flight? I'm guessing not since it was fueled and ready to go. Long story short. We were boarded again ONLY TO RETURN TO THE GATE AGAIN with the same computer error. At this point we could've driven home. We are unloaded and forced to sleep on the cold hard floor of the terminal. We finally are hearded back onto the plane some 8 hours after our original boarding time and flown to philly now we are already into our work day with no sleep and you know what the compensation was? 75 bucks. (for the both of us) towards our next us air ticket. After going back and forth with their customer service I was told they were fine with losng my business but they weren't willing to comp a future ticket. Now I realize it isn't law to provide such a compensation, but we were put through a lot, and a little empathy from the airline would be nice. The fact that they steadfastly stood behind their handling of the situation and made me feel like I was asking too much is really the final straw. They've delayed flights and lost my luggage or had some major problem every single time I've flown with then. This is the where I draw the line. I will never fly with then again. They don't provide prompt professional service and they treated me like a customer service statistic - I was already written off as a loss before they even resolved my complaint.

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“They suck”

★☆☆☆☆

written by EnriqueTilley25 on 13/05/2014

Had two different flights cancel in 2 days then when we were in the air we had to make a stop off track for low fuel:( they were unwilling to compensate us in anyway saying it was an act of god ???? Then we find out that our connecting flight never stopped at the airport???? Worst experience ever fly Delta!!!!! Because they have no clue what they are doing!!!!

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“us airways transfer disaster ”

★☆☆☆☆

written by sharan13 on 21/04/2014

Flew from London Heathrow, for my honeymoon, flight was as one hour late taking off due to aircraft not being ready for passenger seating, cleaning, and food avaliability, the flight eventually took off and we were seated for our flight. In flight entertainment was average, seating as expected for economy class, food was satisfactory, but as a vegetarian I do not find it acceptable that the airline had run out of vegetarian options and I was told by the air stewardess that there was no vegetarian option left and if I could take the salami sandwich and just remove the salami, I refused as a strict vegetarian, I then had to wait a while for a vegetarian option to arrive.by which time others had finished eating and landing procedure was fast approaching. So felt rushed. Landing was smooth, arriving an hour later than scheduled due to late take off resulting in a shorter transfer window, which meant there was not enough time to complete customs and security checks, upon arriving at customs we were greated by a spiralling que of extremely anxious and annoyed array of passengers, customs were unable to manage the large quantity of passengers due to late arrivals of our flight and regular business, this resulted in us waiting in customs for more than 1 hour, no provision was made for the late arriving passengers to be fast tracked through customs to allow us to board our connecting flight, once we managed to pass through customs were were once again met by a lengthy que at the us airways security dept, upon speaking to an agent at the us security desk we expressed our concerns regarding our connecting flight and we were reassured that the flight would not take off without us as they were more than aware of the delays which had occurred on this flight. Once security checks were complete we ran to the gate which was displayted on the departures board and when we arrived at our gate we were greatly dissapointed to find that dispite the circumstances that arisen and from the speaking to the security staff from us airways the flight had taken off without me and my husband. Amongst us were several other fellow passengers, some with small children We waited to speak to a customer service representative for over 2 hours. We qued patiently only two customer service representatives were present to deal with the array of disspointed and anxious passengers. Finally we manged to speak to the supervisor, by this time we were tired, hungry cold and eager to reach our destination. We were expecting to be given some empathy, but in turn were treated with contept.His attitude and demenour was appauling, he was rude unhelpfull showed no consideration for our circumstances, he shrugged his shoulders and said there is nothing I can do. He did nothing to resolve our situation. We asked to be put on next available f!ight, and we got no response, we had to speak to another representative to book onto 10.00 flight next morning. As the flight was next day we requested a hotel for the night and was told that there was availibily, and no hotel in the area avaliable we asked were we would sleep again the supervisor shrugged his shoulders we asked if we could use the telephone to call the hotel, transfer reps, we clearly told that the airport phones do not connect to call outside philla, I asked so where will stay for the next12hours and he shrugged his shoulder,informed him that we had been traveling for more than 13 hours /already and we had no personal belongings as our luggage was placed in the aircraft without us boarding the flight. Which meant we had no personal care items. We asked if we could have a personal cleaning pack, to freshen up. He told us that no bags were avaliable and we should have kept our personal items with us, we explained that we were not expecting these circumstances to arise, by this point we felt alone, left to our owned devices, tearfull, and rather fed up to say the least. We walked away from customer services feeling so disspaointed having travelled extensively around the world I'd never felt to unhelped and let down. We bought some blankets from a local counter, as the airline refused to provide any personal items. We spent the night in the airport sleeping on the hard coarse and extremely uncomfortable seats unable to sleep.the most uncomfortable undignified situation I have ever experienced in my life. Lost and helpless situation ever.in the morning we had to freshen up with facilities from the restrooms.still in the same clothes from over 30 hours, Tired and desperate to reach our destination We decided to approach customer service again, totally different attitude and approach.we explained our situation to the representative and she gave us a freshen up bag, and put us on stand by for the 06.00 flight to Orlando. We arrived at the gate patiently and we were lucky to be boarded on this flight. We finally arrived at our destination 12 hours lafter,tired upset not the way you want to start your holiday. Luckily our baggage was waiting in the bag claim office. I would never fly with this airline ever again, the service poorest I have ever experienced ,customer service non exsitance and the lack of empathy for customers appauling.

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“NEVER EVER USE THEM!!”

★☆☆☆☆

written by beplion on 17/04/2014

First time flying us air. Will be the last!. Been setting in Orlando for over 5 hrs!! Have been rescheduled 3 times. No compensation...not even a food voucher. Sorry outfit!!!

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“Avoid these guys like the plague”

★☆☆☆☆

written by seawulf on 06/04/2014

My wife recently flew from Wilmington NC (ILM) to Cleveland OH (CLE) going through Charlotte NC (CLT) both ways. On the return flight, her ticket said her flight into and out of CLT were on the same plane from the same gate. This seemed odd since typically US Airways lands at one end of CLT and has your connection at the farthest point away they can find. We questioned this on making the reservation, when she boarded in ILM to go to CLE, and when she boarded in CLE to return. All three times we were told it was accurate. The flight from CLE was delayed due to weather and arrived in CLT about 50 minutes late. The original layover was about 55 minutes. My wife made a comment to one of the flight crew that she was lucky she was leaving on the same plane. The flight crew person told her that plane was not moving for the rest of the night. US Airways had changed her flight plan in mid-air. Her connection was about 8 gates away, but had just left. It was a different flight number and a different gate. This was at about 11 pm and the next flight was not until morning. This was not the only flight at that time that US Airways screwed up since there were literally hundreds of people stranded for the night. US Airways was not accepting any blame for any of it and was not making any effort to compensate any of the passengers other than working to get them onto the morning flights. No hotel for the night, nothing. I drove 3.5 hours one way to save my wife from the ordeal of having to sleep in the terminal. I wrote a letter of complaint to US Airways and about a week later got a reply that they weren't going to deal with me since my wife was the passenger and they were supposedly worried about privacy. Forget that the CC used to purchase the tickets were in my name, that the e-mail listed on the reservations was the same one I was writing from and that it was my spouse we were discussing. So I will cut and paste my original letter into a letter from my wife and send it out again. I'm sure to get a blow off letter back. I am now trying to warn as many people as possible to avoid these hucksters. Fly with some other airline. If the tickets cost a little more, do it anyway. The peace of mind will be well worth it.

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“Could have made delays less of a headache ”

★★☆☆☆

written by Ryan168 on 04/04/2014

The flights were great and love the price, BUT once delays hit they leave you high and dry, I personally feel they could have helped with discounted drinks OR discounted hotel stays, instead once our flight was canceled we asked about hotels in the area and was told just sleep on the floor and ended up paying $100 + just to eat and drink the two days we lived in the airport. and it was really great to see a couple going through the same thing different airline and they got a first class upgrade, free drink AND $100 coupon for their next flights and we couldn't even get a free drink and was told sleep on the floor??

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“Horrible customer service”

★☆☆☆☆

written by MileyMcNally330 on 04/04/2014

The second leg of our outbound flight was cancelled. We were given the option of flying the next two booked flights standby or cancelling and applying for a refund. We chose to apply for a refund, and the person at the customer service counter said we’d need to wait until our trip was completed. We had my husband's pick us up at the airport for a round trip of over four hours. I then received an email regarding our outbound flight that I needed to contact customer service because our reservations were "out of sync." I spent about 25 minutes on hold getting that straightened out, and the person told me I should go online and print out our boarding passes. I could only find my husband's flight. I called back and was told that was because I had new confirmation number, which the prior person didn't give me. I went back online and found out we were no longer sitting together. I called back again and was told I could pay extra for a premium seat otherwise there was nothing they could do. She told me the gate agent would be “happy to help.” That conversation took an additional 30 minutes. When we got to the airport and I asked about sitting together and the employee was very rude, saying she would "try to get us together for this 20 minute flight." I explained it was the second leg I was asking about. She got us closer but not together. She could have put us in a “premium” seat together but would not without us paying additional money. At no point during this entire encounter did any U.S. Airways employee apologize for these inconveniences or for the conflicting information I have been given. Today I called for a refund as instructed, and was told I do not get a refund because the second connecting flight is a no-value flight.

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“US Airways is by far the worst airline I have ever...”

★☆☆☆☆

written by Gracea113 on 30/03/2014

US Airways is by far the worst airline I have ever flown. I flew it both to and from cancun and both ways the flights were delayed by at least two hours. It made catchingy Connecting flights almost impossible and none of the staff were at all helpful in trying to figure out my situation. The line to check bags in the airports were at least an hour slower than the lines for all other airlines and when I finally got home four hours behind schedule I discovered that they lost my Luggage. I then had to wait another hour to finally talk to someone who could explain to me that my luggage would not be in for at least another week. All other people I met using US Airways were equally, if not more unhappy than me. Needless to say I WILL NEVER BE FLYING THIS AIRLINE AGAIN and would strongly recommend that no one else fly it. Pay the extra money to get on a delta flight, you won't regret it.

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