The worst most uncomfortable sofa. Ruins every night. Recently purchased for over 500 pounds. Unfortunately I was not in for delivery and the person that was did not test it! Just threw away the packaging so now I'm stuck with it. Really depressing. Never trust argos furniture.... 25 years since I last bought from them! I learnt this 25 years ago. So frustrating that I've had to relearn it as now I also have to live with it

It all seems so convenient: order on line and it's delivered to my local Sainsbury's. But a desk lamp that I'd ordered suddenly stopped working, and I needed to return it. Of course it's not possible to arrange this via e-mail or an on-line form -- that would be too convenient. Instead I have to 'phone (and not Freephone, either). After the usual automated maze, including the giving of information that will be asked for again, I finally get through to a person. I explain, and there's no problem -- I simply have to take the item to an Argos shop. No, I can't post it to Argos. No, I can't return it to the Sainsbury's where I collected it. No, I can't post it to the nearest Argos shop. I have to take it in person, ten miles (ignoring traffic problems, especially in the town) to Witney. So, leaving aside the rigmarole on the 'phone, in order to return a defective item I have to drive more than twenty miles at my own expense and in my own time, and pay for parking in Witney, despite the existence of the Post Office and a local Sainsbury's. I'll not be using Argos again.

Argos invite to write reviews but appear to REJECT most negative ones - not to be trusted. The end result of course is generally positive reviews with the odd negative one.

Bought the habitat Brooklyn single bed and it’s rubbish didn’t even last 2 years and the frame is broken. The bed it’s self wasn’t great either not comfortable and squeaks loads. All Argos will do is send spare parts out which is basically the whole bed base. I asked for someone to come out to fix it as this is an option as it’s still under warranty and they said it’s not possible and it’s not a manufacturer issue I’d love to know what it as the whole frame broke on one side of the bed

No delivery, no communication. On the 17th November I placed an order online, for the item to be collected on the 21st November. The 21st came and went and still no communication from Argos. My order never arrived at the store and it was left to me to ask for a refund. No communication at all from Argos. In the end I ordered the same product from Cu#rys and collected it the next day. I should have gone there in the first place I suppose.

This shop was used to good quality and if the product broke or was low quality you could return it with no issue. Now the quality of their products is very low. Children bike (purchased in December 2021 for Christmas gift) is literally falling apart, all pieces are wobbly, steering wheel is unstable, little pieces falling off and Argos wont accept return. Their supplier shifts blames on customer (they say the boke is well worn...3 weeks after purchase... what 2,5 year old can wear off bike after 3 weeks???). It wasn't cheap either, over 100 pounds. Very poor quality service, awful product quality, AVOID, AVOID, AVOID!!

Purchased a set of 3 electronic timers - ordered online, collected in store. One of the three didn't work. Rather than agreeing a partial refund for the one that didn't work, online customer 'service' insisted that I could only get a refund at the store - at great personal inconvenience - 7-mile round trip, time, diesel etc. Craziness - added emissions, waste of time, leaves a bad feeling. Argos Customer Service - unable to use common sense!

I purchase a mobile phone from Argos, it was faulty. I rang their customer helpline and had a very unsatisfactory phone call with a gentleman. He told me to take the email order to the store. I explained that was not possible as the email would be accessible through the phone, which was faulty. He simply repeated the response approximately 15 times. I repeatedly told him I would be unable to do that and eventually he told me to take it to store with the order number, however, he then told me they "might tor might not take it back". The conversation was very disappointing and did not provide a clear answer. I rang again and spoke to somebody different who was very helpful, he gave me the number for Nokia, the product manufacturer, and explained the process, whereby, they would repair replace or authorise a refund - problem sorted. The difficulty I have with this is that some while ago I purchased a different item, a duvet storage bag, and found upon opening the packet that the zip was broken. I duly returned it for a refund - I chose a refund as at that point as the faulty zip had raised quality concerns. I explained to the lady who served me that it was found to be broken "at point of opening" her response was "yeah, right, I bet it was". I was refunded but promised myself that I would not shop at Argos again - a promise I should have recalled prior to ordering the phone. The bottom line is that I am sufficiently unhappy with the customer service that Argos that I will not shop there again, and I will not forget this time. The keystone of service from anyone we buy from, as consumers, is customer service and poor customer service is the greatest deterrent to a consumer. On that basis, and given my poor experiences I would not recommend this company.

Alerted them to a faulty, and potentially dangerous deep fat fryer which overheated after half an hour and cracked my work surface. They collected faulty item but now say there will be no investigation as they have "lost it". Brilliant way of dealing with customer complaints.

Thank you to the lovely lady who works at the argos store in Alexandra retail park Grimsby, she helped me sort out my broken washer, nothing was too much trouble for her she is very friendly and helpful and a credit to your company, thanks again ten out of ten

I have just had possibly the most dismal shopping experience at Argos. I ordered from their website, which is not very intuitive at all. I got through the ordering process and, at the point of placing the order, it tells me that the item is not stocked at my local store. I am offered three possible alternative stores, all of which are relatively close to mile. One is actually shut, having closed a couple of weeks ago (why, oh why are they still suggesting I may wish to collect from there?). I select each of the other stores in turn to find the item is not stocked or supplied to them either. In addition I am not given the choice to order and be notified when it is in stock. At this point I would normally just go somewhere else, however, in this instance I am trying to redeem a gift card, that someone has paid for. So, Argos have had the money but cannot supply the goods, terrific. I am not trying to find something, anything, just to use up the value of the voucher. What a terribly disappointing shopping experience. I shall not be using Argos again.

My brother who came from UAE for his vacation bought an Airpod gen 2 from Argos, Taplow , Slough. Within few minutes of opening, the airpods, it had signs of being used earlier and hence was not brand new. I and my brother went back and explained the reason for returning. I was denied and Argos staff did not allow me get a refund or a replacement. The line manager was never at site and the next day when I went back the duty manager was very rude and plainly said that they will not give refund nor replace the item. As a customer, I have the right to return the item within 30 days and Argos at Taplow, Slough have dealt with this issue in a very poor manner. I still have airpods with me and currently filed a complaint in Argos. I had already called the support and talked over the phone and there was no one at helpdesk who could help me. Totally stuck and not sure what to do. I was denied refund twice . Aboslutely rude duty Manager and dont know the ABCD of talking to a customer. Really dissapointed.

I bought a £10 analogue watch at Argos that was on a shelf of supposedly discounted items. It looked quite smart for the price. Within a year the watch started losing time, and eventually stopped. Tried to return it for exchange or refund as was owned less than a year, but was fobbed off with excuses and told it was probably the battery. Have heard this is typical Argos policy on refunds from other people. Compare with Wilko immediate exchange policy. Replaced the battery and watch still was losing time - just cheap rubbish. Wish I had bought a cheap digital Casio watch. I worked there one Christmas and it was a very bad place to work - 3 hour shifts so they did not have to give you a break - even permanent staff did not have a good word to say about Argos. USDAW union utterly spineless and useless, even though recognised union - maybe this says it all. Used to have fond memories of Argos from childhood - NO LONGER! I DON'T SHOP THERE ANY MORE AND I WOULD ADVISE YOU NOT TO!

Exercise broke after 8 weeks and an argos engineer said it could not be repaired and customer services would ring me to arrange a replacement. They left a voicemail asking me to ring them back to arrange the exchange which i did. However customer services asked why i was ringing them and insisted i should take the bike to a shop and get the manager to call an engineer to inspect the bike even though they already had this. After 3 calls and 2 hours arguing they said they had talked to the manager at my local store and arranged for him to exchange the bike. Of course when i got to the shop the manager knew nothing about this. Moral of the story never ever shop at Argos

Spent almost £300 on a tumble dryer plus additional charges for 4 hour delivery slot. Still waiting on a home delivery 8 hours after delivery slot And still no sign. DO NOT USE !!!