Millets Reviews

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★☆☆☆☆
1.4 / 5
11% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Millets

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★☆☆☆☆

“No integrity”

Written on: 10/05/2012 by malcolmkemp (1 review written)

I ordered a pair of trainers for my daughter 2 weeks before an event she needed them for. The order was processed no problem, my money was taken, the item was said to be in stock. They duly arrived a few days later, but in the wrong size. I contacted Millets to let them know and they sent me some Return documentation and they would re-send me the correct size. I did this and dropped them a note to let them know they were on their way, and to let them know the specific date by which I needed… Read Full Review

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★★★★☆

“Placed my order n was bit worried about some previous...”

Written on: 11/12/2011 by Firebloke (1 review written)

Placed my order hassle free then phoned couple of days later to find they were out of stock. Thought this was bit naughty after they had taken my money. Still received the boots within six days via tracked courier, even though they were left on my doorstep when asked to deliver next door if no one was in. Boots are amazing so comfy n warm and are better by far than my work fire boots, they are so light n just feel like slippers. Overall very happy bunny n also got free magnum socks happy days!… Read Full Review

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★☆☆☆☆

“Every excuse in the book on duff products - go elsewhere”

Written on: 03/12/2011 by cloudyview (2 reviews written)

I have used Millets in Gloucester several times over the years for smaller items but ran into trouble as soon as I bought something of any value. The item was sold to me as "waterproof" but really wasn't. When I went in to query this, you wouldn't believe the array of avoidance and excuses I was given. Things sold as waterproof aren't actually waterproof, you have to buy waterproofing treatment and treat them yourself. They can't look at returned products because of "health and safety"… Read Full Review

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★☆☆☆☆

“Horrible customer service - AVOID THIS COMPANY! ”

Written on: 02/08/2011

Visited the Gloucester branch and the customer service was horrible! Poor products, rude sales assistants ... NEVER AGAIN!!… Read Full Review

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★☆☆☆☆

“Awful Service ”

Written on: 25/07/2011 by kirkyg555 (1 review written)

I ordered a £150 racquet from these people and they sent eh first one very quickly and arrived 3 days after ordering however they forgot to string the racquet as they said they would on the website. I then sent it back to them and they promised to string and send out the same day as receiving it. They did not do so and I had to ring them 3 times and they had still not sent the item 1 week later than when I first received the item. Truly awful company. … Read Full Review

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★☆☆☆☆

“This company is hand-in-hand with highstreetmax.com -...”

Written on: 04/05/2011 by jbaxter (1 review written)

This company is hand-in-hand with highstreetmax.com - a scam organisation that can be seen for what it is here: http://blogs.mirror.co.uk/investigations/2008/07/mysterious-credit-card-charges.html

Buyer beware!… Read Full Review

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★☆☆☆☆

“Avoid Milletsports at all cost - they are totally...”

Written on: 07/03/2011

Avoid Milletsports at all cost - they are totally useless. I ordered some trainers, after waiting a week with no update I rang up 'Customer Services' and was told in a rude manner to wait a bit longer, they were on their way. After another few days I recieved an e-mail to say they couldn't get hold of that item and sugested another similiar shoe. I agreed to this but after another week's wait I rang again. Apparently these are also out of stock. Rubbish customer service, rubbish shop. AVOID!… Read Full Review

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Jbaxter's Comment

Written on: 04/05/2011

I found this review very helpful because... it reinforces my earlier impressionof this rubbish company. 8/
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★☆☆☆☆

“DO NOT USE THIS COMPANY. I ordered some trainers well...”

Written on: 03/01/2011

DO NOT USE THIS COMPANY. I ordered some trainers well before Christmas. Despite several promises that they would be received before Christmas they did not turn up. I cancelled the order when it was obvious they could not deliver on time and was promised the refund would be in my account a week later - two weeks later I am still waiting and my account says the order is waiting to be sent. These people say what you want to hear to fob you off - I will be getting in touch with trading standards! I… Read Full Review

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★★★★★

“Excellent service! ”

Written on: 24/07/2010

Excellent service!

I was a bit concerned on ordering items after reading the reviews on this site but decided to go ahead as I really liked the layout and appearance of the website.

The price of the racket was excellent when compared to other online websites (it was the BABOLAT AeroPro Drive+ GT for £140) and it was dispatched along with the tennis bag the next day. The courier service they used was extremely helpful as the tracking showed the hour it would be delivered which was great as I… Read Full Review

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★☆☆☆☆

“Shocking customer service! Bought a tent which on the...”

Written on: 15/07/2010

Shocking customer service! Bought a tent which on the first trip camping leaked due to morning dew. Tried to return it to exchange but was told it had to be sent back to head office to be tested. I had ony had it a week! Just called to find where my faulty tent is and they have told me that there is no fault with it and it will be returned to me in its' original state. Everyone who I have spoken to with regards to trying to resolve this have been very rude, unhelpful and unable to know what is… Read Full Review

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★☆☆☆☆

“Device arrived quick enough but when opened the box...”

Written on: 10/02/2010

Device arrived quick enough but when opened the box was dirty & damaged. Inside the GPS was clearly second hand or very shop soiled. The screen was badly scratched, parts were broken and missing. Someone from this company sent this out like this thinking it would be acceptable, unbelievable. Only give this store 1 star because there isn't an option for none… Read Full Review

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★☆☆☆☆

“Poor customer service: they don't seem to know what is...”

Written on: 21/01/2010

Poor customer service: they don't seem to know what is going on. My ordered item has not arrived and they seem unsure about what class of post they sent it via, furthermore there's no order tracking. For a £5 delivery charge I would expect better quality service. A different company charged me a £4 delivery charge for a courier service (with order tracking!) and my item arrived the next day. Don't buy from Millets if you want a stress-free experience. Millets don't respond to my emails and… Read Full Review

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★☆☆☆☆

“Performance of Millets website was so slow that I gave...”

Written on: 17/12/2008 by Smoky57 (4 reviews written)

Performance of Millets website was so slow that I gave up once but returned to complete the order. Delivery was quoted as 3-5 working days - 5 working days have now passed and my order doesn't seem to have been processed yet. Details online say that I would be contacted if delivery is likely to be longer than 5 working days - received no contact as yet.
Website says that Customer Services can be rung 7 days a week from 8am to 10pm. Just rung now (7pm on Wednesday) and informed that 'lines are… Read Full Review

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☆☆☆☆☆

“I ordered Millet's 'New and Exclusive' Butterfly 6ft...”

Written on: 17/05/2008 by lbailey (1 review written)

I ordered Millet's 'New and Exclusive' Butterfly 6ft Table Tennis Table Top -slots together, with free Net/Post set, 2 Sponge Bats, 2 balls.

Only they're not free (I've paid £44.99 for 2 bits of painted board that doesn't ' slot together' and, so far haven't even received the 'free' bats etc anyway

Millet's customer relationship seems to be appalling. I've sent numerous e-mails and haven't received a response yet. This is outrageous. Do you really want to deal with a company who treats… Read Full Review

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☆☆☆☆☆

“There is so much competition online for our custom and...”

Written on: 25/03/2008 by the1stcoke (1 review written)

There is so much competition online for our custom and it annoys me that when i spend hours shopping around to find the best deal that a company - that i have heard of - ends up being a ridiculous. I ordered some boots from Millets Sport via Amazon on March 8th. I was told they would be dispatched within 6-10 days. I waited that long and then called when it expired. I was told that it might be longer, but shouldn't be much. I then waited til the 25th March and called again. Only to be… Read Full Review

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