their phone lines are from 9-5 ( ridiculous) expect to wait at least 10 min on the phone to go through them. Forget about email I emailed the customer service 3 times and they never bother to answer. I would never ever renew my insurance with them

This is a very poor company.

I insured my GSXR four years ago and they were rubbish. I swore that I would never use them again.

Unfortunately I forgot about this and used them a comparison web site. Again they were as appalling as before. They may have a lower quote on comparison sites but it should be avoided.

Bought them online, there was one error in my application, which i'm sure was not due to me, so i called to amend the details, they said i was no longer eligible and cancelled my policy. THEY CHARGED ME 35£ TO CANCEL. What a scam...

I have battled with this insurance Co just to get my bike insured - they are very un-professional

I purchased insurance from Motorcycle Direct in September 2010. In December 2010 I sold my motorcycle and therefore no longer needed the insurance. I had only had the insurance for 85 days. Having paid £184.02 I received a refund of £41.58. I asked for a breakdown of the charges which they sent to me. I am very disappointed that they are able to take most of your yearly premium for nothing. I shall not be insuring with them again and will more closely into any further bike insurance I take out.

Don't bother.
I've had two policies with this company: the first they totally screwed me over on. I paid the full year's premium upfront for the year, yet they said the policy was invalid as a form hadn't been signed which I'd never recieved; there wasn't even a claim being made, I just needed to prove insurance. They had nothing to lose or gain & I ended up with a totally unfair IN10.
The second time they caught me with the auto-renewal at a scandalous price scam a lot of insurance brokers try to pull these days & I can say for definite that with every policy I take out, I state I do not wish this to happen. I should have gone with my gut instinct & avoided them after the first policy, but they were cheap.
Whenever I spoke to customer services with any problems I was spoken down to & argued with. I will never deal with them again.

Was insured with this company for 9 yrs .Never made a claim .Cancelled my insurance as I sold my bike .About 6 phone calls later finally was told to write a letter to cancel and send back policy onl to be told there was no refund due to time elasped on policy .I'd paid up front as always and still had 5 mths left. Not happy !!

in a nutshell, you get what you pay for

this broker takes your money then doesnt do any work after that!

you have to chase 3 different companies at the same time to deal with your claim, bike fix, liability, insurance, damages, expenses its crazy!

DONT BUY MOTORCYCLE DIRECT

PAY A BIT MORE AND BE HAPPY

Motorcycle Direct Motorbike Insurance has never returned my phone calls, didn't advise on what happens when bike was put into garage for repair. Bike was stood for 6 weeks so we eventually paid for the repair ourselves, now we have to claim it back, was told by numerous amounts of people not to pay, then to pay, now we have paid & told axa they say who told you to pay.