I recently purchased 5 kitchen appliances from Appliance World, I was very very very cautious about placing the order especially after reading some of the comments. But the price was just to good to refuse when compared to the Kitchen installers quote.

I therefore placed the order and was crossing everything!!!

I am now have all items, and ahead of their initial suggested delivery date. I therefore do not have a bad word to say, but still crossing some elements as these have not been unpacked or tested as yet.

Well worth placing an order with them.

KEEP AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!
On the 30th December 2009 I ordered a Neff Dishwasher S54M45X0GBI, the lady who took my order stated that delivery would be between 5 and 10 days. The lady also told me that she would confirm by email that payment was confirmed.
Not a word for two weeks so I rang only to here a recorded message. "Please state your query and telephone number and we will get back to you" Silly me they did not of course, emailed three times with no answer. Now getting very annoyed so called "Consumer Direct" and logged a dispute with them, Advised to write a letter requesting that order be cancelled due to the dreadful service letter sent "Recorded Delivery".

The following day had a phone call from Sales Manager, accusing me that I had given an incorrect email address when ordering. I asked why he had failed to contact me if that was the case, as they also had my address and telephone number at the order stage. Turns out that the lady had mis-spelt
it, my fault again I suppose. Sales Manager stated that he would speak to a Director and refund my money that afternoon - not a chance another two weeks sped by.
A further consultation with Consumer Direct" and a second logged dispute, advised again to write another letter reminding them that they had failed to process my refund. Unless I have received a full refund within seven days, I would have no alternative but to commence civil action in order to recover monies paid to Appliance Worldd. letter also sent "Recorded Delivery".

Eventually received the money back into my account eight weeks after ordering the dishwasher, no apologies from Appliance Whorld - nothing not a peep. Again don't buy anything from these wideboys

Very helpful staff. Goods were out of stock on website so they ordered them from manufacturers for me. Quoted a delivery time of 10 to 14 working days but actually delivered in 7 working days. Were flexible on the delivery as well. They rang the day before and I arrange for them to leave items in the garage because I couldn't be at home.

When our dishwasher failed, we started to look for a replacement. We did our research and eventually chose an AEG model that fitted the families needs. After calling a few different stores, we bought the machine from Appliance World because of how helpful they were. They checked all our sizes, that it had the features we wanted and they were one of the cheapest stores.

Turned up when they said it would and everyone was really friendly throughout, can't really ask for more.

A week before Christmas and I want a dishwasher! Appliance World in Swindon were very helpful in getting me one. Unlike other on-line places they had not hiked up their prices on stock items for the Christmas rush. I chose the one I wanted, it was in stock, they got it from their warehouse that afternoon so my husband could pick it up the next day. Easy.

Friendly and efficent sales staff on phone and in Sales floor, the warehouse is located near the salesroom to if items are in stock.

If they have to order in you are at the mercy of the manufacturer and Hotpoint seems to have slowed down.

Bought dishwasher from Appliance World which had a fault with it (immediate fault) which meant that if a certain programme was selected then the dishwasher could not be used for several days. Offered an inferior replacement (lower rated appliance) as exchange but I did not want this and had to issue charge back from creditcard. Seems this company is great when things go right i.e. item in stock and works but not so great when things go wrong. I would never use these again.

I will be using this company for future needs and will recommend to family/friends and anyone reading this review. The products are competitively priced and the stress was removed from spending in this money strapped period.

Ordered a Baumatic Extractor and a Fagor Dishwasher from this company. Getting them delivered was protracted and frustrating with long delays and having damaged goods delivered that had to be returned. Promises and unreturned phone calls led to the cancelling of the order.