Chose a different local BP garage to my usual one as it was 3p less, and my fuel light was on. NOT AGAIN. Used the black nozzle for diesel. Paid with Barclaycard and received piece of paper - receipt for card payment only - it did not include a detailed one stating x amount of diesel for x pence per ltr., but its not something you study - just put it in your wallet with your card and drive away. Driving away I remembered the cashier had not reminded me whether I collect Nectar points - something my usual station always does. 2.7 miles later I stopped to let my son out of car. Could not restart. I suspected fuel (as I have NEVER had a car stop on me for decades). Sure enough, 2 1/2 hours later when breakdown finally arrived, they disconnected a pipe and said I had petrol, not diesel. I was adamant that I only used the black diesel nozzle and described exactly where it was situated on the forecourt. (I have not used green - petrol - for decades). The breakdown driver put my car on its lorry and drove me to the station. He checked the pump I had described and said it contained diesel - but pointed out that it has been known to have the wrong fuel in one tank, then when it is empty to auto switch to another (correct) tank. I presented my Barclaycard receipt to the cashier who said she was unable to call up a copy of the vat receipt that would have contained full details of my transaction. (Why not - surely there is a duty? - it was only 3 hours later). Meanwhile I am going to have a repair bill of probably £150+. How can I PROVE anything? BP are unlikely to admit an error - I can only hope that the local press receive reports of similar problems. Has anyone else experienced similar? 01/09/12

I put my fone down at- Marks

UNFORTUNATELY FOR ME THERE ARE MANY BP STATIONS AROUND CENTRAL SCOTLAND WHERE I WORK. I AM CONSTANTLY FILLING UP AS I DO MANY MILES A WEEK ACROSS THE CENTRAL BELT. THE MOST ANNOYING THING ABOUT BP STATIONS IS THE CONSTANT QUEUES. NO MATTER WHERE I AM IN THE COUNTRY - ITS THE SAME STORY ! ONE CASHIER ON THE TILL WHILST ANOTHER FILLS THE M&S SHELVES. NO MANAGER TO BE SEEN. SOMETIMES THERE IS SOMEONE AT THE CAFE TILL WHO WILL SERVE THE CUSTOMERS BUT WHAT IRRITATES ME THE MOST IS HAVING TO WAIT IN A QUEUE TO PAY FOR MY FUEL BEHIND 5 , 6 OR MORE PEOPLE WITH M&S BASKETS FULL OF FOOD !! I WAS IN A BP QUEUE FOR 12 MINUTES THE OTHER DAY JUST TO PAY FOR MY FUEL. DON'T GET ME WRONG - I FEEL FOR THE POOR GIRLS/LADS ON THE TILLS AS THEY SEEM UNDER CONSTANT PRESSURE. EVER LISTENED TO A BP CASHIER ? ITS LIKE THE THIRD DEGREE ! THEY MUST BE PROGRAMMED TO REPEAT THE CONSTANT SELLING AT THE TILL! AS IF WE'VE NOT BEEN FLEECED ENOUGH FOR OUR FUEL THEY WANT EVEN MORE MONEY FROM US. I TRY TO AVOID BP IF I CAN BECAUSE OF THE QUEUES AND LACK OF STAFF. THEY MUST HAVE LOST A LOT OF CUSTOMERS GETTING TOGETHER WITH M&S. AVOID BP/M&S ESPECIALLY IF YOU CAN !!!

Have used the same BP station on A5 just off junction 12 of M6 only as a last resort. First occasion, got to the checkout and realised I was being overcharges. When I questioned it I was told I had filled up with ulitmate petrol not the standard. Having used it once again today, I have had the same thing only this time I used a different pump. Out of 4 pumps as least 2 have 'ULTIMATE' fuel. Its a disgrace that this company seems to be able to get away with it time and again across the business. Looking at the other reviews this is not an isolated incident!!!

Put £35 petrol in gave nectar card over got home no points there is a scam on

DO NOT use this garage the pumps do not immediately dispense fuel but charge you right away, has happened to me twice my petrol light came on, i put in £20 which did not put light out and i ran outa petrol 2miles down the road, phoned garage but manager is never there

Went to the garage to and put £15 in my car , it didn't even take it to quarter of a tank and i wasn't even on the red . Went back to complain and all i was told is that it must be the size of my full tank , yet the same amount in Esso garage down the road from me takes me to nearly half a tank . Complete scam

BP took full responsibility for the incident which was caused by their negligence and said they would reimburse my expenses. Five months later they have not paid a penny and have employed insurance agents to fight my claim? I do not recommend this company, they clearly think they can ruin my car through their negligence, subject me to lost earnings and back out of their responsibility. I would not recommend using BP

Always either running out of LPG/Autogas or pump broken. Staff very unhelpful, can never say when they will have some and no one ever admits to being the manager.

i used the car wash at the BP station at gemini retails park, warrington on 18.03.11.
it pulled the bumper off one side of my car. i went to report it and they took my number to report to manager. the garage said i might need a new bumper as the hook attachments were broken. i rang the garage to see what the manager said and was told that they were not responsible. all cars were washed at own risk and that nothing loose should be left on cars. nothing was lose before i used the car wash. they said it was tested regularly and no one else had experienced problems. my car is 2 years old and i am told that it will cost me around £600. a very expensive car wash!!!
no help to the service station.

jan

WENT IN TO PAY FOR PETROL ,WOMAN VERY RUDE ,STROPPY , PULLING A FACE , AND COMPLAINING BECAUSE SHE WAS TRYING TO EAT HER LUNCH ?!
I TOLD HER SHE HAD BEEN VERY RUDE ,AND HAD NO REASON TO SPEAK TO ME IN THAT MANNER , WHEN I ASKED FOR MANAGERS NAME / NUMBER , SHE REFUSED ?
PREVIOUS MALE CISTOMER SHE HAD MADE A MISTAKE WITH BUT WAS POLITE THE WHOLE TIME CALLING HIM LOVE. REGULAR CUSTOMER FOR YEARS BUT THIS CHILDISH WOMAN HAS REALY PUT ME OFF. FRIDAY 18TH MARCH 2011 10.45AM NOTIED RECENTLY HAVING TO WAIT AGES FOR PUMP TO ZERO AND START TOO, MAYBE UNDERSTAFFED?

BP filling station west of Oxford on the A40

Complained to the manager last week that one of the diesel hoses has a petrol nozzle (so it does not work in my Ford filler and could misfuel a petrol car). Went in today and nothing has been done-not even an "out of order" tag. Asked to see the manager and was told I would have to wait for 20 min as "he is busy".

i am sick to death of the facilities not working at the Stonehaven bp garage in Aberdeenshire. I like many residents rely on the correct Tyre pressure, water for the screen wash and a clean vehicle for the many miles a week i cover but as always these simple facilities are never working..i like many of my friends and family will never use this garage again for anything..worse garage in Scotland without doubt.

I find it quite outrageous and total profiteering on BP's behalf to have been asked to pay 79.9p per litre for LPG Gas at the Roundswell Station yesterday and earlier this week. The same is on sale in London for 67p per litre!
On querying the price with the personnel at the counter, she told me that BP charge what they feel the market will tolerate, as they have no other competition for LPG in that area.
A quite intolerable situation, and total exploitation of local buyers!