The last three times that I have filled up at this Station they have not putr out Gloves and Paper Towels, I would think that BP would insist that this is part of the Franchise Agreement, as it is the BP name at stake here.Anyway I will be using Shell Stations for now on ! The BP Station address is at Boreham in Chelmsford Essex.

My wife is regular customer of BP petrol station of washwood heath road Birmingham. Today, after put £15 petrol in she realised she forgot to bring her card with her.she explained this to the till man and he was in a very bad mood.She told him my husband is coming in half n hour n he ll pay u. Anyway he let her go. When I went there to pay in next half and hour. I apologised him for non-payment by my wife. He did not replied. I asked him can I pay by card because the cashpoint was not working over there.he just said put ur card into the reader(in my language he just said very rude n disrespect)I was speaking English but replied me in my language.and after paying bill he just handed over a reciept. No thanks and no welcome.bloody rude. We not gonna use it any more. No sense how to deal customers in different situations.

I am taxi driver I fell 30 pound diesel 402 Loughboro road in Leicester but that guy not accept pound cones it was all 30 pound cones not 5p10p20p50p he told me we haven't that much place in my till .i call bp custemer service they told me you must give some 10 pound note or 20 pound .

Northumberland Heath today 2/5/2014. Manager refused refund, gave a chargeable 0871 number for me to complain and walked away. Claimed I should have pressed the "flat tyre" button but pointed out to him the BMW car's flat tyre detector was not showing because it was not flat, just a bit lower than the other tyres. I guess that the air machine is set at too high a level to detect flats. The 30p GULF filling station round the corner showed the tyre was at 22bpi before it pumped up to 28bpi. Staff so rude and devoid of any idea of customer service with the excuse that the machine is not theirs. They offer the service on their premises so they are responsible.

Recently got some fuel at Okehampton Services and was amazed to be charged £14.80 for 10ltrs. of diesel when the main sign had said £1.34/ltr. I was told that I had put in "ULTIMATE DIESEL" I said that there was no clear signage to point this out but did not get any reply. Disgusting garage/people will NEVER use BP again. Wish there was a way of contacting BP but cannot find a way

BP It appears are so interested in selling food and drink they now no longer sell the essentials for the day to day running of a car light bulbs etc . I have just asked my local filling station for a new bulb for my car and all I got was funny looks.

I have been using the BP station in Ashford Common (Middlesex) for many years now, usually with no problems. Until today that is! I clearly asked the cashier for a Gold Car Wash at a cost of £6.00. The cashier said something like "a jet wash then". I corrected him and asked for a Gold Car Wash and he charged me £6.00. I then went through and put the code he had given me into the machine and proceeded with the Car Wash. I noticed that the dryer did not turn on and subsequently my car was not dried. I went back into the shop and spoke to another cashier about this. He checked the code I was given on their system and came back saying that I asked for a Jet Wash as stated on my till receipt. I tried to explain that his colleague did not listen or at least understand what I had asked for in the first place, that I was not happy with the level of service I received and the fact his colleague got my order wrong. He did offer me another Car Wash Code (which I would have probably been charged for again) and almost didn't let me have my receipts back. He also showed me their Car Wash price list and guess what, my car should have been dried, I pointed this out, but he insisted that I originally ordered a jet wash. Feeling aggravated, I took my receipts and said that I will not be visiting this station again. He tried to call me back, but I had no choice but to walk out. Therefore some of the staff do not care if they get it wrong, are rude, try to take over when you make a purchase, don't listen to customers and can't seem to tell the difference between a car wash and a jet wash. I definitely will not be comming here again!

I have stopped buying petrol from this station,the reason being everytime a certain member of staff there[ the Tallest member of staff there,scuffy hair]keep you waiting a long time before he turns the pump on,I dont wether he has an attitude problem,he seem friendly ,I but i always have to waite a long time for him to turn pump on.

The complain is about BP - TRINITY BRANCH (NEAR TOOTING BEC STATION). I had been visiting to all petrol sites and i got good customer service but this site staffs are just they want to finish the queue . 1. NO SMILE JUST STAFF ASK - DO YOU HAVE NECTAR CARD. 2. No Eye Contact. 3. Main issue is receipt. As part of their duty they need to hand over the receipt to the corresponding customer. I have been visiting three times , but every time i need to request them . None of the staffs have given the receipt by themself without the request of customer. Due to busy , i dont want to speak with duty manager and complain this. Because out of three times , one of them is duty manager. So this issue need to be resolved.

What a rip-off... BP garages charging customers 50p for checking the air in their tyres... they really are stooping low...

BP service station tryed to overcharg me for a pack of cigarettes. I went to the bp at Casula on the hume hwy the one just past the cross roads and asked for a packet of Benson and hedges 20pkt and was told the price was just over $19 which is a rip of as most service station charge around $16, I then left without buying them and went to anther BP New Bridge rd just before hennry lawson drive and asked the price for the same cigarettes and was told just over $16 so i then asked them the price for a pack of 25's which was just over $18 cheaper then the pack of 20's which was been sold at the Casula store. So if you want to pay $3 to $4 more for your cigarettes shop at BP Casula and get RIPED OFF.