Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.5 / 5
3418
88% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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★★★★☆

“speedy service”

Written on: 25/09/2017 by lmarundel (1 review written)

Very happy with speed of payment for my claim, and being paid directly into my bank account is a bonus. Would be very happy to recommend to friends and family that petplan provides excellent cover for pets… Read Full Review

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★★★★★

“Quick, easy and no hassle claim process!”

Written on: 25/09/2017 by Danat470 (1 review written)

This is without doubt the best pet insurance company on the high street… Read Full Review

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★★★★★

“peace of mind”

Written on: 25/09/2017 by 421Monroe (1 review written)

I wish to thank pet plan. Your system is of claiming is easy and you keep us informed of the progress of the claim. Our dog has had quite serious health issues and Pet Plan has paid for his treatment without question, and has continued to pay year on year as it is an on going condition. Thank you again. It has given us peace of mind and meant that our dog can have the treatment that he needs without us having to worry about the cost… Read Full Review

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★★★★★

“Trust your pet insurance with Petplan”

Written on: 24/09/2017 by Aberlour (1 review written)

I have used no other Pet Insurers but Petplan. I find them helpful and really easy to deal with. I have recommended Petplan to many people over the years, explaining that in my experience with them I have'nt encountered any problems. Premiums can be a bit high as your pet ages, also the excess on the policy, but I still would always have pet insurance with Petplan… Read Full Review

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★★★★★

“Fantastic seevice”

Written on: 24/09/2017 by LizzieGre (1 review written)

So glad we took the whole of life plan for Sam. Pep Plan have been great through out. Never any qualms over his treatments… Read Full Review

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★★★★★

“Highly recommend. This company”

Written on: 24/09/2017

This is my 3rd claim with Pet Plan always proffesional and the staff always kind and considerate. My cat was diagnosed with a rare complaint hypersensitivity , very quickly the bills added up , as she needed blood test and X Ray's . Vets4Pets were also brilliant ( they actually recommended Pet Plan ) claim was sent off as soon as possible and I was paid out very quickly. So I highly recommend them .Very proffesional and easy to deal with… Read Full Review

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★★★★☆

“Millies dry eyes”

Written on: 24/09/2017 by hgCormier390 (1 review written)

Regretfully Millie has been diagnosed with dry eye condition and have medication on a daily basis-my Pet Plan insurance has helped enormously & can only be pleased that I commenced with them from a tiny puppy… Read Full Review

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★★☆☆☆

“The insurance is a great price, very helpful staff but...”

Written on: 23/09/2017 by Linn_1986 (1 review written)

The insurance is a great price, very helpful staff but unfortunately the whole claim system needs to be greatly improved it’s slow and I found I had to keep contacting them to find out what was happening. I’m not sure why they don’t cover the admin fee as it’s basically a signature from the vet and I believe you can’t really claim if they do not sign. On the whole I do like the insurance but the claim system should really be updated… Read Full Review

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★★★★★

“Excellent”

Written on: 23/09/2017 by 219Jensen (1 review written)

Great insurance,payouts are very quick and no hassle.best pet insurance on the market… Read Full Review

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★★☆☆☆

“So so bad”

Written on: 23/09/2017 by 384Fisher (1 review written)

Lack of communication with customers eg. Renewing cover without letting customer knowing (thereby breaking the Direct Debit Guarantee law!). Ignoring customer's requests eg. I asked that you to not comminicate with me about claims by email please but you've sent 2 more to date since I made the request!! Was told by Customer Services that you had defaulted to communicating with customers via email. I had not been asked if I would prefer paper or email communucations regarding claims - you just… Read Full Review

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★★★★★

“I am extremely happy with Pet Plan , who do exactly...”

Written on: 23/09/2017 by Jasper290 (1 review written)

I am extremely happy with Pet Plan , who do exactly what they say they do, no messing about when you need to claim. Unfortunately I have had to claim for one of my dogs several times, two operations, and ongoing skin treatment, never once did they quibble about paying out, in fact for the operations they paid the vets directly. My vet even said they never have problems with Pet Plan. They may be dearer than other insurers but you get total piece of mind with them. I have always recommended them… Read Full Review

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★★★★★

“my cats health”

Written on: 23/09/2017 by baPhillips159 (1 review written)

Excellent cover and no problems with claim. Peace of mind for not a lot of money. Recommended to family members with puppies… Read Full Review

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★★★★★

“Pet”

Written on: 23/09/2017 by McNeilltt157 (1 review written)

I am very happy with pet plan, and would recommend them.Excellent service. Thankyou… Read Full Review

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★★★★★

“the best is the best”

Written on: 23/09/2017 by Alyvia336 (1 review written)

We started off with a very, very fit older dog who after 18 months had a skin problem which was sorted by the Vet Requiring an insurance backup we were confident in Pet Plan to help. There was so little problem on the claim Insurance and Pet Plan are a must for our loved pets… Read Full Review

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★★★★★

“Faultless service once again”

Written on: 23/09/2017 by ReeceGraham347 (1 review written)

My Jack Russellhas on-going health issues and Petplan have never let me down. I couldn't recommend them enough… Read Full Review

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★★★★★

“Thank god for Petplan”

Written on: 22/09/2017 by Gaileluzabeth (1 review written)

Petplan have been fantastic with all my claims, easy to get in touch with and friendly staff, very supportive and understanding when your upset and your pets not doing so good, very prompt at making a decision on my claims, I would recommend them highly and always pay the extra for life cover, if you don't ever need them fantastic, you're lucky, if you do need them your in good hands!… Read Full Review

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★☆☆☆☆

“Absolutely revolting customer service”

Written on: 22/09/2017 by jraspin (1 review written)

Absolutely revolting customer service. My mother's cat had a health issue over several months with the vet trying out various treatments. When it came to the claim the vet was slow to respond and even failed to send information they promised they would. In response, the completely unhelpful PetPlan said the case had gone on too long and just closed it. Of course, the ultimate twist of the knife was an email to say the claim wasn't refused, it just took too long but they hope this hasn't spoilt… Read Full Review

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★★★★★

“Easy to use”

Written on: 22/09/2017 by AlexBunce (1 review written)

We had never claimed before but the process was very simple and straightforward and made a stressful time a lot easier to cope with. I sometimes wonder if it is worth buying insurance, but this proved how important and worthwhile it is to make that small investment each month. I would recommend this insurance… Read Full Review

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★★★★★

“Quick and no hassle claim”

Written on: 22/09/2017

Young puppy needed an X-ray paid myself and then claimed. Printed the claim form completed my section hand delivered to the vet who then dispatched to petplan who paid within two weeks. No stress or phone calls to deal with… Read Full Review

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★☆☆☆☆

“I have paid out over £ 1400-00 of vets fee and...”

Written on: 21/09/2017

I have paid out over £ 1400-00 of vets fee and received £ 195 -00 back. I am paying over £ 1000 per year for the policy . I have been a customer of pet plan for over twenty years and I am absolutely dismayed by the last pay out… Read Full Review

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