Very dissapointed in all aspects of on line shopping. Tried to place an order. service down for over 24hrs. Free del over £35 was charged, £3.50 for a £109 order.2 weeks later no mens shoes arrived no email as to why guar del of 3 - 5 days. NO reply to 4 emails.1 pair of ladies slippers arrived a week after order but on same day 3 pair of shoes went missing or so they said.... They were stolen by delivery company or never on the van ? Will never use again , Not quick not easy not arrived.

I placed an order on the afternoon of Saturday 14th July for 3 pairs of shoes. I found a voucher online for 15% off the total order and used the free delivery voucher freely available for free delivery for items worth over a total of £50. After placing the order I was initially worried that the shoes I had ordered wouldn't arrive in time for my holiday one week later as standard delivery was up to 7 working days after despatch so I wrote an email asking for my delivery to be upgraded at my cost. I received a prompt email stating that wouldn't be possible and that in all likelihood they would arrive in time. On Sunday 15th July I received a notification email of despatch and today, Tuesday 17th July they arrived! Now how's that for service! The order was 100% correct, all trainers/shoes fitted perfectly and I made a great saving on the same shoes that I had seen in the Trafford Centre on the Saturday morning. I certainly wouldn't hesitate to use Barratts Online again or recommend them.

The shops are in general not too bad but the online ordering is appalling: Wrong colour of shoes sent Completely Wrong shoes sent Wrong amount taken from account Wrong refund to the account Wrong information given on order Shoes sent in plastic bags instead of boxes You spend time ordering only for a week later to be told not in stock No reply from customer service No tracking information when the items are dispatched arrives 2 days after Poor courier - London location but can not find the street (its a main street in London - not that difficult A-Z will help) I put 4 different orders into Barratts and the same problems again and again!

Went to shop with my kids today unluckily my kids open a packet of maltesers three fell down on the floor while I was looking for a pair of shoes to buy, one of the lady claims to be a manager said that we shouldn't bring food inside, I apologised saying that they are just kids and she said next time be careful, I said ok! Then came an asian male rep who is short started shouting at us and threaten to call the security so I ask for what? He couldn't reply, because of the rudeness of the guy the woman manger apologised saying that the matter should not escalated. The man came back again shouting that no one should serve us. Very rude! For everyone who is willing to pay steer clear of this shop since you expect a good service for the money you are willing to pay. IM NOW TAKING THE MATTER SERIOUSLY AND TAKE IT TO THE OFFFICE OF TRADING STANDARDS! AND TO THAT MALE ASIAN REP YOU SHOULD LEARN WHAT IS INVOLVES IN CUSTOMER SERVICE

I bought these pair of boots 2 months agoin the Wandsworth branch(I had bought them last year as they were really comfortable but they had worn through so decided to buy the same pair again this year). Having only had them 2 months, I noticed that the bottom of my socks were getting wet and I noticed that the sole was coming away. I know this can happen over time but its only been 2 months. I took them to the Croydon branch, where I was told that I could take them to a mender who would glue them back for me. I was surprsed that this is the advice you would give a customer after 2 months. She also said that they are not waterproof, which I know from my last pair and hence had bought the Barratts spray to protect them (which I spray regularly to protect them). She said the only thing I could do was to continue to wear them and if the sole totally same apart to bring them back. I reminded her that my feet were getting wet and she said that was my only option. So I have to wear my boots in the freezing cold, whilst my feet get wet to see if the sole comes away anymore - SHOCKING!!

ordered a pair of shoes on the mon and paid express delivery as we needed the shoes for the friday, we paid £5.50 for three day delivery, the website says three days after processing but what they dont tell you is it takes for ever to process, 8 DAYS LATER and my shoes still havent been sent out god help anyone who pays for standard delivery there feet will have grown before their shoes arrive. sent two emails just the usual rubbish. thank god i paid through paypal as i am now reporting them and hopefully they will get me a refund , they can keep the shoes

i ordered and paid for next day delivery only to be told its next day delivery after they post it which can take upto three days..... then when my boots arrive ontime more or less, someone else had been wearing them. there were scuffs all over the suede and clear signs that the heel was wearing down and scuffs all over the bottom. when i went to live chat on barratts website a rep said if they debited my account with ten pound would i keep the boots. erm no! so now i ha e to take them to barratts store which is 30 mile away from me. if would never have ordered if i knew this comoany was bad. flamin typical.

Bought a pair of rieker shoes £45 to wear during colder weather. First day it rained leaking +++ after 2 secs in the rain. returned them to the store in box with receipt - told no refund as don't guarantee 100% waterproof. these are sturdy shoes that can't even cope when pavement wet but not actually raining. e mailed Barratts who agreed with store decision. am now going to send them to barratts head office but not holding out much hope as they will not refund if a fault isn't found. Waste of £45 and Barratts couldn't care less. DO NOT SHOP HERE or at least use your credit card which gives some protection against cowboys like this!

I ordered a pair of Skechers shoes from Barratts Online. Paid the price and waited for delivery. Waited nearly a month and no shoes. After numerous emails received an email saying shoes lost in transit and an offer of 20% off next order, so ordered a pair of Hush Puppies. Again paid in full, then received the proverbial email None in stock and here's a refund. All the above cost me in time and a total of 15 emails from Barratts and some from me. If you want hassle when you order your shoes online go to Barratts.

I ordered online a pair of wedges, size 4 (my size).When the goods were dispatchedI received the left shoe size 4 and the other shoe in size 8 altough the order form was confirming my selection for size 4 at the moment of placing the order (and when one selects size one means same size for both feet). I was advised to take them to the nearest branch and they can change it for me. So I took them to a Marble Arch shop and explained biefly what my problem was and what I wanted to do: get the shoe in he right size. The lady in the shop cut my enthusiasm quickly saying they did not have that model in the shop and couldnt help me. Luckily I was with a friend with a big mouth who tried to help me and wanted to talk to the manager aboutthis. The manager came and he authorised a refund so I got my money back and I re-ordered online the model an the second time I received the right size for both shoes. The wedges are great, I am happy I sorted out the problem eventually.

returned boots after 13 months of pain to customer services only to be told they could not find anything wrong with them, they tore holes in my ankle and were constantly bleeding as a result, i found the customer service to condescending little smarty pants stating the bleeding obvious and generally being unhelpful, claiming there's nothing wrong even though I provided proof in pictures of my injuries and sent them back at my expense only shows what your up against when a company wants to wash its hands of its shoddy products, I found them to be exactly what they are a cheap little company with a cheap little sense of fairness. Avoid