Moonpig Review, www.moonpig.com uk

★★★☆☆
3.4 / 5
62% of users recommend this

Summary

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★☆☆☆☆

“"Stick to Cards Moonpig"”

Written on: 31/03/2012

Whilst I am very happy to recommend Moonpig for their cards I most certainly will not be recommending them for their flowers. My 80 year old Mother was greatly disappointed with the bouquet I sent her from Moonpig for Mothers Day this year.I had it delivered on the Saturday and the Irises in it were dead on the Tuesday and the Tulips on the Thursday. Poor Mum didn't want to tell me but my Father said she ought to in case I send more flowers to either her or someone else from Moonpig. I have… Read Full Review

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★☆☆☆☆

“Moonpig Bouquet "Beautiful" £30 + delivery”

Written on: 26/03/2012 by bersted49 (1 review written)

I have always been happy with their service when I have ordered cards from Moonpig (UK). However, this is advice to those of you who want to give a loved one a floral gift from Moonpig.com for a special occasion - such as Mother's Day. Don't! It's probably a better to send a card and give Mum flowers at some other time, oh, and remember not to order them from Moonpig. (And, as an aside, we've always found Teleflorist better than Interflora) I contacted Moonpig on 21st March (Wednesday) to… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 24/03/2012

The Card I ordered arrived many days late when it was ordered in good time. They never admit they are wrong and respond in a pompous juvenile manner when confronted about customers issues. They would rather lose business instead of looking after their customers when things go wrong. … Read Full Review

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★★☆☆☆

“Bouquet was half dead on arrival”

Written on: 24/03/2012

Received a very disappointing bouquet from Moonpig for Mothers Day as did my friend which was ordered by my son. Both bouquets were half dead on arrival and many of the actual stems did not open and the tulips only lasted 3 days. Would not recommend!… Read Full Review

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★☆☆☆☆

“WORST ONLINE FLOWERS EVER BOUGHT”

Written on: 20/03/2012 by Helen.S (1 review written)

Valantines day and Mothers day I had the misfortune of being sent flowers from moonpig by my family.There lovely gesture totaly spoiled by the sub standard dead bunch of flowers I recieved.Having contacted Moonpig the first time they assured me that this was a one of.Mothers day comes along and my son spent £35.00 on a bunch of roses and iris these were no better than the last lot brown ,wilted and broken.I have seen better flowers in the bin at the cemetary avoid at all costs… Read Full Review

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★★★★☆

“Helpful”

Written on: 20/03/2012 by MandyHuck (2 reviews written)

Always a great service and I just love the fact they remind me when I need to send cards. What more can a busy person need… Read Full Review

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★☆☆☆☆

“A RIP OFF”

Written on: 20/03/2012 by Skane (1 review written)

My son sent me some flowers for mothersday. They arrived on Monday! They were left in the garage even though there was people at home. The flowers cost £40 but looked like something costing £10 from a garage.Ihave not told my son get as it would upset him… Read Full Review

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★☆☆☆☆

“Flowers looked pathetic”

Written on: 19/03/2012

My son sent me some flowers for Mothers Day the roses were half dead carnation had no head on,most uninspiring flowers I have seen for a long time. Have tried all day to-day to complain but no chance of getting through engaged all the time no doubt lots of complaints. WOULD not recommend to anybody… Read Full Review

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★☆☆☆☆

“Disgrace”

Written on: 19/03/2012 by paulo12fe (1 review written)

I ordered a delivery of flowers for Mothers day three weeks ago. Due to a "delivery incident", the flowers finally arrived dead on monday (after mothers day) instead of Saturday. The order cost £37.99. Moonpig Custiomer Services made a goodwill gesture of a £4.99 credit to my account. This is insulting… Read Full Review

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★☆☆☆☆

“Mothers day”

Written on: 18/03/2012 by Emma153 (1 review written)

I ordered a card flowers box of chocolates and a balloon from moonpig to be delivered on monthers day. I ordered this on the 3rd of march called them at 4pm as still not received they said there has been a mistake and not put the order through even though I got confirmation email and they took my money. So I said will I be getting the flowers today for my mum their answer NO they were rude did not care very bad service I will be making sure I never use them again and everyone I know. WARNING no… Read Full Review

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★☆☆☆☆

“Mothers day ruined 18TH MARCH 2012”

Written on: 18/03/2012

I am a merchant sailor so being away from home for special occasions has been something I have come to live with. I ordered a mothers day package from moonpig.com at least 10 days prior. Nothing has arrived... So far I have spent most of the morning speaking from the vessel I am serving on to both moonpig and the couriers. Moonpig have been at best blasé about the matter. To make things worse they told me that our package had been delivered and it was under the car ??? Is this a usual… Read Full Review

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★★☆☆☆

“Really disappointing flowers”

Written on: 17/03/2012 by Zero7742 (1 review written)

I ordered some flowers for Mothers Day and they arrived today and I couldn't believe it. They looked almost dead before they were put in water and they still don't look very good. Here's a comparison of what I ordered and what I got https://p.twimg.com/AoMuMNECEAEWfST.jpg I paid £35 for those. Definitely will not be ordering there again. The only good thing was they arrived when they were meant to… Read Full Review

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★☆☆☆☆

“Poor Service Poor Products Charged too much”

Written on: 10/03/2012

Ordered the valentines package of chocs flowers card and balloon. Arrived late in the afternoon. Flowers where already wilting and turned black. Balloon was deflated. Poor response from moonpig who offered a ridiculous £10 refund on my card or £15 on moonpig credit. For the £40 that was charged I could have done a better job of everything and used a cab to have it delivered. Was forced to spend more money on new flowers so as not to look a complete pratt. Never use moonpig most people… Read Full Review

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★☆☆☆☆

“Valentines delivery LATE (the day after)! and DEAD roses”

Written on: 16/02/2012

My boyfriend ordered card,choc,balloons and flowers(roses) 2 weeks before valentines to be delivered to me on 14th feb valentines day! DIDNT TURN UP! came the next day which is not the same as receveing it on valentines DAY!! and even on the box it said they didnt get posted till 14th at 6.46 am. so were obiously not going to get to me on the day. what a let down rewind our day both were very let down!! then we got the delivery the day after valentines day!apoling service!! it was all just… Read Full Review

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★☆☆☆☆

“Valentine's Flowers Dead 24 Hours After Delivery”

Written on: 15/02/2012 by ncsussex (3 reviews written)

NEVER order flowers from Moonpig, my wife's Valentine's roses started to wilt just a few hours after delivery, and the next day are all but dead. It's not even as if they were cheap. No response from customer services, surprise surprise… Read Full Review

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★☆☆☆☆

“Disaster - Never Again!”

Written on: 15/02/2012 by haylz1964 (1 review written)

My daughter's 18th birthday today - no 'special' card from Moonpig and a refusal to refund. Order was placed over a month ago and they still cannot accommodate! First and last order from me and my daughter still has no card! Rival companies get it right why can't they??… Read Full Review

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★☆☆☆☆

“DO NOT SHOP AT MOONPIG!!!!!!”

Written on: 14/02/2012 by Rachel-jon (1 review written)

Absolutely disgusting! Ordered my girlfriend sum flowers from moonpig 2 weeks ago to be deliverd on valentines day stil no delivery rang the delivery company flowers are in Birmingham what good is that wen thy shud be here in Middlesbrough toda! Why put on website delivery on valentines day wen thy can't even do it! So pi**ed off! Ruined a special day! Tried contacting via phone on hold for endless time don't even pick up ther phones. Rubbish company considering its suppst to be good will be… Read Full Review

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★☆☆☆☆

“Ruined 2 occasions”

Written on: 14/02/2012 by lickross (1 review written)

Last year they flat out didn't send my fathers birthday card which was incredibly embarrassing. They blamed me and then the delivery company and in the end reimbursed me for the card (no card for my dad tho). Just now they failed to send the flowers and card to my girlfriend on Valentine's day. I left a note in the 'additional delivery info' section saying to leave it on the doorstep to her flat as she is on the top floor and no-one else uses her corridor. All that was there when we got home… Read Full Review

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★☆☆☆☆

“Aviod moonpig go with funky pigeon.com ”

Written on: 14/02/2012 by vince1861 (1 review written)

this is the 3rd time they have done this to me ruined my other have birthday and now ruined her valentines day,,paid £40 for flowers balloon and card and they said delivery by 11 then 12 then 1 u get the pic.. so now i have to go out and spend again,my other half ordered cards with funky pigeon on sat they were here first thing this morning.. please avoid this company guys cos they will end up ruining your special persons day… Read Full Review

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★★★☆☆

“Ignored my complaint e mail”

Written on: 31/01/2012 by Pinkwellies (2 reviews written)

I ordered a valentine card and used suggested text as a verse inside my card. The preview very clearly did not show apostrophes in the text so I inserted them in the words you're and you've. The card arrived with you''re and you''ve and just looks stupid. I have double checked and the preview of the card only has one apostrophe in each word. I e mailed them a week ago which has been ignored. I also e mailed them again today which so far has also been ignored. I will not be using them ever… Read Full Review

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