box came ontime. hence the two stars.. was meant to recived large basket of flowers. however flowers were non existant, got a basket of mud with few leaves and buds sticking of of top. not impressed

I have been using Moonpig for 4 years and have always been very pleased withe the quality of their cards and service. However, after ordering a beer gift set for my father for Father's Day they informed me - at 7pm on Friday!!- that they were not able to deliver due to production problems. Too late to order anything from any other provider. I am absolutely furious. No way would I ever order anything but cards from them again. They should stick to what they know.

Received a very disappointing bouquet from Moonpig for Mothers Day as did my friend which was ordered by my son. Both bouquets were half dead on arrival and many of the actual stems did not open and the tulips only lasted 3 days. Would not recommend!

i am not happy with moon pig as i ordered a mug and i received someones elses order with there photoes on it. i received it in 2 days but it wasn't my order. i wouldn't recoment moonpig, bad service especially around christmas. i tryed to get in contact with them through email but got no reply.

Ordered flowers in plenty of time for Mother's day. On order page said delivery 2nd April. No delivery. Found out subsequently that they wouldn't be delivered until the following Monday. They were called Mother's Day flowers. Won't be ordering from Moonpig again.

Despite the low grades above, it is potentially fantastic. I agree with some of the comments. The website design is dire. Email sent to them. Noreply at all:

Really difficult to see how to send 4 small cards to different people, and no obvious guide.
Unrealistic pricing - ordered 4 for £6, but when I paid it came to £7.33, I think. I know that postage can't be considered until ordering, but surely VAT should be added to the 'basic' price.
Every card has 'United Kingdom' at the end. I realise that this is a Guernsey thing, but couldn't they be taken out and posted on the mainland. It just looks so 'official', not like a casual card at all.
Awkward website. As well as the above, if I go to contact, only an email address is given, after wading through FAQS. First one written three days ago, and no reply so far, despite a follow-up email. Today, found a phone number. After hanging on for ten minutes, just gave up.
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I have just bought £15 of cards, though, completely personalised. It COULD be SOO GOOD. At the moment the w4eb design is just amateur.

Andrew

Moonpig had good cards but I have been trying to make a photo card but every time I nearly finish it crashes and I loose all my hard work!

I've used moonpig many times and too had a card that did not arrive. I gave up trying to contact them.
I decided to give MemorySender a go. The site is very good, but also my card did not arrive. I sent them an email (as there is no other way to contact them) and didnt expect a response. I got a full appology, a replacement card sent the next day and a full refund. I was stunned. You can't ask for more than that.