I recently had to destroy a savings account ATM card because i were advised that the account had been compromised , the bank told me they would order a new card and i would receive it in 4 working days.After 10 days i inquired about the card only to be told that this type of account did not support a card ,after explaining that i had held this account for several years and had had at least 3 replacement cards due to expiry i was then told that I was mistaken and that i could not have possibly had cards for this account who can argue with a jumped up till person who could not possibly be wrong after all she had age and experience on her side she must have been at least 20 . the Yorkshire/Clydesdale bank has degenerated into a bank of nobody's and absolutely no care for customer service or standards you cannot even phone your own branch you have to speak to the Clydesdale call center who with all respect are difficult to understand due to there deep Glaswegian accent and that's only the women the bank has become a nothing in customer service

SHOCKINGLY BAD CUSTOMER SERVICE. Having travelled 300 miles to the south of the country to attend a day of meetings I left to get some cash from the ATM. I needed food and a taxi to my hotel which was five miles away. With no warning whatsoever the ATM snaffled my card, I was gobsmacked and found myself with a fiver in my purse. No credit card. No one to turn to. A massive five mile walk in the dark to a hotel in the middle of nowhere in the pouring down rain. I rang customer services who said they could do NOTHING to help me in the circumstances, I was gobsmacked, this is really poor customer service in this day and age, they could at least have given me an emergency code to access at the least a tenner from an ATM somewhere in the vicinity of where I was !!!! All they could do was offer to send me another card which, 7 days on I've still not received.

I have been trying to find out where I can use a branch due to the current closures. I went online and found a Yorkshire bank site showing bank branches. I looked at my area and found branches shown that have been closed for a long time. If they cannot be bothered to update information for the members then they obviously have no concern for them. I now have no idea where I can find an open branch now.

I needed change, my bank was closed, I went to the PO she said we dont usually give out change but then asked how much I needed, I replied with what ever I can get. She managed to sort some out for me. Will return here for other business, helpfull and friendly. I crossed the road to the Hessle Road Branch of Yorkshire Bank in Hull. I asked if I could get some change, I was polite and friendly. She said do you bank here I said I did not. She looked at me and just said NO, I was a little taken back so I said so you are not prepared to help me at all she said NO I needed to go to my own bank. They only help thier own customers. Wow if this was the only bank left I would keep my cash in my mattress.

Received a letter to day regarding my Cash Isa 40 Days Noyice informing me that they will be closing the account on the 5th of March,2017 - then moving it to an Instant Access ISA account at about 1/3rd the present interest rate - then on the 6th of April, 2017 moving it to another account - Flexi Cash ISA, at a rate that is 2/3rds less than my current rate. Yes the notice is sufficent - but sadly the decision making in all of this has been poor. The staff at my local branch has been and are brilliant BUT - perhaps it is now a time to move everything - both savings and DD to a bank who may actually pay me to bank with them by introductory offers, a good investment return on savings and deal with all my Direct Debits and offer a good sevice to me - the customer. I refer to Martin Lewis Money who offers a good introduction of alternative banking institutions.

The place I work uses a Current Account at this Bank. This involves taking cash/cheques we have received personally to the Bank on a monthly basis. The member of staff who served me last week had a disgraceful attitude and was downright rude! If this had of been my own personal bank account I would of shut it there and then. Don't use this bank, there are much bigger and better banks out there who know how to treat their customers. After all, if the bank didn't have customers this bad mannered woman wouldn't actually have a job.

Where to start! 4th bank I have banked with and by far the worst! Tempted by the switch incentive I moved over, 2 months later and I have gone back to my old bank. If you want to check your balance then the app is ok, but that is pretty much all you can do on it. If you use the incorrect PIN 3 times EVER (not just within 1 day) then your card is blocked. They can't unblock your card over the phone, you can only do this at an ATM which is very frustrating when you have spent an hour filling a shopping trolley and are no where near an ATM. The staff give you the incorrect information, I was told I could go overdrawn by £25 without charge, then received a letter 10 days later to say this phonecall had been sampled and that was incorrect (I had charges refunded but what if the call hadn't been sampled!) You use your debit card and this is reflected in your balance pretty much straight away but then disappears 2 days later (which you don't know unless you check your transactions regularly) suggesting that you have more in your account than you actually have, this means you go overdrawn and get charged. According to them this is standard practice but it is something I have never come across with the other 3 banks. Out of date, inconvienient, poor bank, AVOID AVOID AVOID!!

It took 3 months for an application for a new business account to be processed. They took three weeks to send paperwork. I sent it back the same day. It then took three weeks to process it despite chasing three times a week. I eventually received a call after being given the account number and sort code and was told that the account in fact could not be opened and that it didn't meet their criteria. I was informed that they could not divulge the particular criteria that was missing! After three months of wasted time, energy and emails, no bank account. The customer service is non-existent and the staff are less than incompetent bordering on stupidity. Do not go anywhere near this bank. They don't deserve to be in business.

Have been with Yorkshire bank for about 8 months and am switching banks today. They have left me embarrassed, without any money for the weekend and they couldn't care less! For the second time in 2 months my card has been declined, leaving me without a shopping delivery, and no contact lenses. Why? Because a direct debit payment, due out in 2 days time, has already been deducted from my current account. When I rang to ask why my card was declined, they said the payment was taken, 2 days early, because they are a 'forecasting bank'. Never heard of such a thing, and had no such problems with Natwest or Halifax. Was put through to complaints, real bad attitude, argued with me and then finally asked if my problem was resolved- yes, I replied, I am switching banks the minute I put the phone down!

This bank optimizes the level of service you now expect in the UK. Absolutely useless. They took a month to open my account. A month! Everytime I had to chase them with a 20 minute wait listening to some voice message. When I got through the person on the other end was about as helpful as a sloth in a 100 meter dash. After we finally got the account open it took them 11 attempts to get my Internet banking up. Everytime... I had to chase. And the pain continued. Stay away. Put your money under your pillow, heck it'll be in safer hands in a Nigerian Princes account. Prey that they get shut down.

Yorkshire Bank is just a small-time, perochial outfit trying to play with the big boys and failing miserably. Completed my online account opening 3 weeks ago and still haven't got anywhere with it. Made 50 mile round trip to branch to present my security ID etc and have form checked. Person in branch sends paperwork to headoffice in internal post - but I'm now told she should have scanned it in first. this is friday and HO should have got it 1st thing monday morning, with promise that someone will call me back that week for "Regulatory" conversation then account would be up and running. They loose paperwork and don't find it until end of week - not monday morning. So I'm told I will get regulatory talk early following week. No call from them on Monday so I chase on Tuesday - "no one in regulatory team available" she says. I chase on Weds and I'm told "we've marked you as high priority and someone will call you first thing on Thurs morning". Thursday afternoon and guess what - no call. Yorkshire Bank are nothing but incompetent amateurs who continually lie just to get you off the line. I wish I'd never bothered with them and gone to someone more professional. So whatever you do - DON'T APPLY TO YORKSHIRE BANK FOR A BUSINESS ACCOUNT.

I decided to take up Yorkshire Bank as they were providing 24months free business banking. The switching process has been disgraceful to say the least - I so wish I stayed with my original bank even though it was costing £100 per month! I have been left unable to make any payments from my account over £1000 because from the day I went into branch to sign the forms, my situation has been handled by inexperienced people who have no idea what they are doing!! I have never received the correct paperwork from day one, my date of switching was one month late due to several spelling mistakes all over my new cheque book and legal paperwork - totally unprofessional! I have called the helpline several times over the last 2 months, they have managed to sort a solution some way or the other to enable me to pay my employees on time BUT their representatives have been giving me contradictory advice sometimes! One even said to me I didn't have a business account!

Do not join this bank. They charge phenomenal fees and don't help you out at all even when you contact them. There happy to charge £6 a day for being £20 overdrawn and refuse to help. Do not join

We opened a business account with Yorkshire Bank recently as they had an offer of 24 months free banking. Our free banking period with another bank was coming to an end so we decided to switch to Yorkshire. We decided (good decision) not to use their 'Switch Service' but closed our own old account and dealt with our direct debits ourselves. It has taken 2 months and our account is still not operational. We live 50 miles from our branch however were pleased we could pay in at our Post Office. We were not advised we needed envelopes. So now have to wait another 2 weeks. We were sent an invoice for bank charges relating to a period before the account was even open. On ringing to complain we were advised it was because we hadn't taken up the 'Switch Service', yet were told when asking if we HAD to use the switch service that we didn't need to do so and would still have free banking. Eventually they conceded and yes we could have free banking for 24 months. Now we have no internet banking access. Had they sent us a form? No. We were at the same time told our relationship manager would not call us until their was some movement on the account. How can we when we can't pay in or use internet banking. Very poor co-ordination of the account opening process all round.

Hi joined Yorkshire bank 2 months ago the serviced is perfect signed up for internet banking no problem works fine i would reccomend this bank now to family carry on bank your doing a good job thanks