I've had the Centurion card for over 10 years. During that period, we have lost status at Continental/United, AA perks, US Air Platinum status, and Virgin Atlantic Gold. It has been replaced by Hertz Platinum (which I must say I do enjoy) and Centurion Lounges. If you have used their travel services, I probably not need to say more. As for the web site, they need a 15 year old to help them build a responsive site that is well laid out. While the Centurion customer service reps in Fort Lauderdale are great, if you need to talk to any other department or need a card sent to a different address, you enter AMEX hell. Wait for 25 minutes only to be told they are still really backed up. This is customer service? It has happened more than once. When I ask the Centurion Reps why I should keep my black card since it seems virtually all the benefits are available with the platinum card, they find it very difficult to justify. Recently, I have been misled ("Only Centurion Card holders get into the Centurion lounges for free. Platinum Members have to pay." Not true.) and the most important reason to keep it is understanding how many people want the card. Really? OK, so it's the ego card. My ego is not defined by the color of a credit card. So it is time to wave goodbye to my Centurion card and maybe, gasp, go to classic green!

I've had a Centurion card for over 5 years. Lately, the service has declined quite a lot. Formerly, one had a dedicated travel consultant and concierge ... now first come first served. They now explain: "Your call will be routed to your assigned team." Now I have an assigned team? I don't think so. Very long waits on telephone. May need to call them back a lot of times. Website is worse than poor for travel or concierge access. I will not renew.

i possessed a centurion card for about two years. from about 10 advertised advantages not one was possible like moreover partner tickets on flights. to keep the funds spent on that card for other expenses would have been more rewarding. i wanted to mention this in a sereen way on the amex reviews page but noting was published with a message that my comments needed moderation.

Go in to plenty of detail, talk about the key elements you like, was there anything you

I'm sorry Centurion Card but No Thanks and No more.
I've just reverted to Platinum status after 2 years at Black or Titanium level. Frankly, it's a wannabe card. In summary, most of the benefits are really for people who are NOT traveling in premium class class and who need access to facilities that are available for real premium travelers. The so called hotel deals can invariably be bettered with a single phone call. The Loyalty cards are, for the most part, cards you already have (Hilton, Starwood etc. ,) if you are a 'real' premium traveler. The travel service has never found me a better deal than I can find on the internet. The Concierge service - sorry Amex. It's dismal. Unobtainable theatre tickets - not in my experience. Access to select clubs - Not any I've tried to get into at short notice. In fact, nothing useful for 'real' travelers. It's all an Emperor's new coat. When I finally ran out of patience, all the service representative could do, was to repeat the mantra that Amex is THE premium card and MOST customers appreciate its services. The fee would be tolerable if Amex delivered on its promise. But it doesn't. So, I've got my Platinum Card once again and it delivers all I need for a reasonable fee. But I still have the Titanium Card for flash, if I need it. There's no doubt that staff know that their card is failing but just can't admit it. For the record, I can well afford the Titanium Card as I am a 'real' traveler - just the profile that Centurion seeks to attract. I guess there aren't enough of us to make it pay for Amex. So instead they'ce gone down market to attract 'numbers'. Hence, it is a card for Wanabee's and not for those who have really made it.

Been Amex member since 97. Had black card when it first came out in 2000.
Fee has tripled and benefits halved. Customer service is the worst. Hotel/airfare rates are rip off.
Gave it back this month. Using citibank premier miles now. Same airmiles ratio per $ spent as black.
If you don't mind paying 2k to carry a piece of metal in your wallet then get it.
Before it used to have the wow factor. Now everyone has it. It's no big deal.

Amex customer for 25 years, Centurian for 11 years.
Just heard about the 'new and improved' Titanium card and will also be canceling of renewal.
I spent 2 months at the beginning of 2010 traveling with my wife and two young sons in USA/Canada and thought Amex would be able to help out with the planning... what a mistake! We had problem after problem, not least that they managed to get our names wrong FOUR times on international air tickets - despite having emailed the correct names FOUR TIMES! They even got my name wrong and I am the main card holder!
I have complained numerous times but things still don't improve. The benefits are OK - but check out Barclays Premier account - only GBP18 per month and the benefits are comparable!

Had a Centurion card for a number of years,when business went bad I racked up $150,000 on it and could not pay the bill ! That was the best value I got out of the card.

I've been an Amex card holder since 92, starting with gold, then platinum followed by charter membership of the centurion card around 10 years ago. At that time, with a cost of £650, it was expensive but acceptable, and the concierge tried their best to help.

Recently however this has gone so far downhill, it's below ground. Imagine my surprise when a snide Amex account manager, clearly trying to remain polite with me as he was being recorded, explained to me that my unapproved limit was only £800, less than half of the £1800 fee! I hadn't travelled in several months and at the height of the credit crisis Amex had decreased my limit. Shocking for a 'premier' card.

Try asking for a travel pack.... 10 years ago, no problem it would be in the post immediately. Now the reps aren't even aware what it is, and it's certainly not possible to get one. Why not?

Amex have managed 3/10 on marketing as most people don't even recognize the card, and 0/10 on value.

Shame on you American Express.

I'll certainly either be downgrading or throwing in the card completely.

By the way, if anyone from Amex is reading.... do you really think telling people that if they need to ask how much the card costs that they can't afford it? Treating your customers as stupid isn't going help your brand.

Disgracefully poor customer services and incredibly poor value all round. Everything which they have done for me over the past 10 years has gone wrong and they had the arrogance to triple the annual membership costs and give no extra benefits whatsoever for cardholders outside London. I made a protest and moved to a Platinum but the process caused me so much grief and hassle I wish I had just moved to another card provider. Shame on you American Express.

I have been a long term Amex customer. Like most others here I find the new£1800 Centurion fee totally outrageous. Its introduction at a time of economic turmoil is totally out of touch with prevailing financial climate. When I phoned up Amex to inform them I was leaving they asked me were the benefits explained properly to me. I told them that they had.

They said that they have made tremendous improvements in the Concierge service etc - I have not noticed this.

I will miss the magazine though.

Just been "downgraded" to platinum because I felt that the new, £1800 fee was ridiculous. I appreciate that they only need 25% of card holders to pay up to break even but this whole business leaves a very negative impression of this company. A member for 20 years but if service declines any more then this will be my last year at whatever colour they offer me.