I ordered an item and as I was out Hermes put it in my worming bin with a card through door. Simply be said it was nothing to do with them what Hermes did and refused to give me contact details or apologise. The cost of ringing is extortionate. You cannot click and collect. Unlike Littlewoods they charge delivery. Useless.

Ordered items, waited in for delivery, instead got a generic email days later saying item was not in stock. Customer service was rude and suggested I was being unreasonable for not understanding that the website (or 'internet' as she kept saying) wasn't updated as often as the warehouse stock list. Reading other reviews it seems that many, many customers have had the same problem. DON'T EXPECT TO GET YOUR ORDER!! AVOID AT ALL COSTS!!!

On 2 separate purchases last year they made an 'error' with payments and tried to debit 2 lots of amounts from my debit card!! Bad enough but over the last few days, instead of refunding my card for a returned coat they've taken the purchase price again...Then after calling them and being promised a full refund by today... They've debited the delivery charge from my account again aswell!!! Apparently I mean nothing to them cos they've not even replied to my online complaint yet. This is beyond irritating, I could have been left with no money available in the bank thanks to these people...

Had a bra fitting at simply be store , assistant would not take no for an answer and practically held me hostage half dressed until I bought something . I complained to Simply Be who sent an insipid reply and said I would get a letter from the actual store ! I'm still waiting 6 months on . Beyond disgusting customer service ! Will never use this company again

Awefull I signed up got 150 quid never had credit b4 I needed a microwave so orderd one all good for 24hours I checked again what a surprise they cancelled my order with no email nothing sly people give ya it n take it bk worse company I was told it was good but false recommendations I wouldn recommend this comany to no one

To place and order online and pay for it is an nightmare. You cannot pay for your first order of place an order without filling out a questionnaire and then submitting it somewhere for approval to get a customer number. You then take this number and order. I only wanted to buy a dress pay with my credit card and go but not going to happen on this website The response I got when I asked if I could do this was "For security reasons, it will not allow you process your first order using a laser / debit / credit card online. Subsequent orders can be ordered online using your card once you receive a customer number." Unlike ever other website in the world including the likes of Amazon, littlewoods etc you can just pay and go, you do not need approval and a customer number, this is a joke

I firstly would like to say how lovely the staff are in store however, considering you produce clothing for big girls, with chub rub, your fabric needs to be more durable. I could dress it up but why bother? It's fact. I am a size 16 and bought leggings, they bobbled up In between my thighs after one wear, you could argue I need to clearly lose the beef but it's not the point.

I never used that shop, never ordered anything from them, but they sent me a a letter in which informed me that they sold my account to debt collectors company - Lowell Portfolio. Now I have to deal with this company and they threaten me that they will go to court. Anybody know how to solve this problem? I don't know what to do :( if any ideas contact me on [email protected]

My partner is being hassled for a debt that does not exist as she has never had any dealings with this company. All contact to date from Simplybe has been by SMS text requesting call backs on telephone numbers that do not appear to relate to simplybe and would cost money to call. The general telephone number on the website goes to an automated menu system (and costs 10p per minute) - which goes round in circles and never gets to a real person. Sending anything to the general email address advertised on the website is pointless as it bounces back advising that the email was not delivered as the e-address has permanent fatal errors So in short it has cost me money to find out that the company appears to be un-contactable although attempting to collect money from us via their phone system!!! Would I deal with this company? - not on your life - STAY WELL AWAY

My boyfriend ordered a pair of shoes for my birthday two weeks before my actual day, only to get an email telling him we received our order and had been signed for when we contacted them about this they just said we had to wait as it maybe a mistake by the company that delivers(Hermes)we waited the two weeks they said and contacted them again with no help, but a letter coming out to our house within two weeks by this time my Birthday had come and gone we filled in the letter and signed it still to this day no info but they have taken the money out of his account that is over two months now RUBBISH company quick to take money but no help!

My husband orderd clothes for my birthday we have never been in debt .. They sent us out two of everything when we realised what had happened .we called simply be and spoke to a lady , who said if you pay the us the full amount we will stop any admin coming to you for reminders .. We paid the full amount and still we are on a bad credit rating ..we paid the amount but was being charged for admin charges.. This is how theses company's are I'll never buy anything off this company again I have loads off friends and I'll be telling them not to shop with this bad company ... Disgusting customer care

I think a lot of people only write about things when they are not happy with products. But many of us fail to do so when we like the items. Or it could be that Simply Be has improved upon some of the issues so many people wrote about. I was very happy with quality and cost of the 3 dresses I ordered. I am also happy at the fast shipment! I has it all within a week and am a USA customer. Now, I am returning all 3 items as they do not look right on me, but the are truly lovely garments!And YES I would order from here again, however, let me see how my return goes before I do so!

My daughter has opened an account with them which is strange as she is 15 she has stupidly ordered clothes from you guys and now have received letters from debt collectors that my 15 year old daughter owes you guys £250! do you not credit check ridiculous avoid like the plague!

Ordered 5 dresses, ended up returning 3 of them. Received a credit that was $140 less than the amount of the 3 dresses. Called customer service and they claimed that I had been given a discount initially on my total order, plus free shipping, so this was all the money I had coming to me. Upon asking specifically what discounts had been applied to which dresses, I discovered that one of the dresses that I had kept, they showed as being one of the ones returned, and the dress that I HAD returned--they had no record of the return. The clincher was that the dress I had returned was WAY more expensive than the one I had kept, and they had refunded me for the cheaper dress. I explained that I still had the "returned" dress, and the girl claimed there was nothing she could do about it; something to do with an automated return system, like there was no way it could be wrong! I went upstairs, got the dress, read the item number, manufacturer/designer info off the tag, and described the dress. She just kept saying there was nothing she could do....SO WRONG!! I will never use this company again and will advise all friends and family to stay away!

Ordered from simply be I have a great credit rating yet they cancelled my order with no explanation no e mail no nothing!!! This appears to be quite standard practice for them going by other reviews will shop elsewhere.

I have bought boots that were great and arrived promptly in a week. However dealing with their customer service dept was terrible. I placed a second order online and put in wrong item number. It would be a easy fix the boots were even equal value. However I was told that that wasn't possible. Seriously?? I had just made the order I called within a minute of messing up. They would rather ship me wrong thing and then me ship it back? That's crazy. If their system can't correct a order mistake within a minute of placing order then they have a BIG problem. Even though I loved the product I will not do anymore business with them. The customer service agents are rude and arrogant.