Eclipse Computers www.eclipse-computers.com

Eclipse Computers  www.eclipse-computers.com
★★☆☆☆
2.4
41.0% of users recommend this
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  • Value For Money

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“Top PC”

★★★★★

written by on 13/07/2013

I spent over £3000 on a new pc treat to myself twin sli ect too many things to list I have an extreme pci. But after the 30 day standard run my pc started to fail over heat ... I was like no way water cooled ect how ? So I rang eclipse and they where happy to pay for the pc to return and look at it. And the good news was it was a little fault on the cooling system a dam screw loose. But now I have her back she is running like a dream. Good contact with the tech's but still waiting for my dam power lead lol well done Eclipse Top Pc

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“Good Service, Great Price ”

★★★★★

written by on 01/07/2013

I was recommend to buy from here, I would buy again. I purchased a full computer to build myself, a few parts were out of stock but they offered alternatives that they out in at no extra cost. I was always kept updated with the status of my order. The prices are excellent and the order was well packed.

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“Terrible ”

★☆☆☆☆

written by guesyt109 on 13/06/2013

We are small business in leicester, We ordered a High performance computer from these people, they informed us it would take them two days for them to deliver it to us. IT TOOK 2 WEEKS!!!! It was then there for 2 weeks, we rang them and they still hadnt looked at it, i rang a week later for them to tell them they would not deliver it back to us and we had to go and get it after they said they would deliver it!!. what kind of company is this!! We then got the computer delivered but the day before they said windows may be corrupted. Please stay away from this company.

Eclipse.computers's Response to guesyt109's Review

Written on: 13/06/2013

Could you please send us your order number via email along with the link to this review so we can look further into this for you. Please be assured that this is an isolated incident and will not happen again.

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Eclipse.computers's Response to guesyt109's Review

Written on: 14/06/2013

Please can you contact us so that we can look into your complaint in order to validate it as we cannot find any details of this on our system. Once we have the information we can then look into this complaint for you. Assuring you of our best attention.

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“Extremely good, fast service”

★★★★★

written by RobertWilliamson on 04/06/2013

Ordered a Samsung external hard drive on Friday, received it on Monday (without choosing express delivery - just standard Royal Mail delivery). Item was packaged very securely, arrived in excellent condition, and worked straight out of the box. Great service, good price (lower than amazon.co.uk); can't think of anything that could have been improved on.

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“Fast delivery”

★★★★★

written by s.bailey2012 on 01/06/2013

Placed my order on Sunday and got a confirmation of my order via email within minutes, and then on Wednesday parcel force was at the door with a parcel for me from Eclipse Computers with all the items I ordered inside. Read other reviews online and I am happy to say that my experience with this company was positive and I will definitely recommend to my friends.

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“great service”

★★★★☆

written by on 30/05/2013

fast delivery, informed when there was no stock and replaced for a cheaper alternative. would highly recommend. however the website needs to show when stock is availiable

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“Extremely quick delivery & excellent service!”

★★★★★

written by on 21/05/2013

After being recommended Eclipse by a friend and that being the best price available for the chosen products, I went forward and ordered two computer parts which were delivered within two business days. A day before their quoted estimates minimum. Amazing company, definitely one I'd go to again and one I'd recommend to all.

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“Amazing”

★★★★★

written by on 16/05/2013

Eclipse have helped me so much over the past few months with system advice and having my own system built, it finally came to the day where I bought my new system. The staff were all knowledgeable and up-to-date with newer technologies, and the time spent with myself was superb. Eclipse have managed to cater to my needs for my gaming rig, knew where to cut costs without cutting too widely into performance. The staff kept me informed every time I visited of new stock and deals regarding my soon to be PC. Overall, the service at the eclipse store was fantastic and I would highly recommend it to anyone.

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“Eclipse - Biggest UK Components Retailer at Bargain...”

★★★★★

written by ManiSingh on 16/05/2013

I have shopped at eclipse for the last 10 years for minor parts such as DVD drives etc. Recently I decided to build my own pc. All of the staff were on hand to guide me through what components I would need for my build in order to cater for various tasks e.g. music production and gaming. Unlike places like PC World (which in my opinion are just big retail magnets which lure in misguided customers and offer no expertise in IT), eclipse computers has dedicated experience within the computing industry and can offer components and full builds to suit the needs of any customer, whether they be business orientated, or simply gaming enthusiasts. I have searched many places before a purchase, but I always come back to eclipse because only they offer great deals on products as prices are usually well below any of their competition, and they are flexible in the fact that if items are faulty or goods are in unused condition, then they can be returned with no problems. Honestly, don't take my word for it, the best way to know for sure is to check it out for yourselves :)

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“Went and bought a mouse at eclipse around christmas...”

★★★★★

written by on 15/05/2013

Went and bought a mouse at eclipse around christmas time, they were fairly busy but still had the time to deal with me and my demands helping me pick out a mouse that is perfect for my needs and for a decent price. Would highly recommend eclipse to anyone that loves computers or needs advice about a build.

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“Complete ”

★☆☆☆☆

written by Xodarapper on 15/05/2013

This company engages in extremely dodgy business practices, and the management have had their own staff arrested, in order to cover up their own criminal behaviour. Indeed one of their own directors attempted suicide when he was worried the police were onto him. Trading standards might like to infiltrate this place, there is more than a whiff of truth in the rumour that customers' purchases being deliberately damaged, and faulty returned stock is being re-sold. By the way I bought some RAM here ages ago, before I was aware of their reputation. It was unsurprisingly faulty, but that's not surprised as I am reliably informed they keep unbranded memory in a metal drawer with no protective static bags at all. In an age where far more respectable computer sellers are going bust in Coventry, it is an insult that they continue to operate.

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“Rip Off”

★☆☆☆☆

written by Kittypaws101 on 14/05/2013

Husband brought a power pack from them. After a week we phoned them up to ask where the device was. Got told it had been brought by a Trades customer, even though they had sold it to us, and taken out the money already. Then they said to wait, after several days of calling them up nearly everyday....the order span went to two weeks....and still they kept telling us it would be next day. Well enough was enough, husband then phoned them up and asked for a refund, and the man on the phone was pretty rude when we told him we wanted our money back and we would shop elsewhere. To say that after another week we hadn't even received a refund. So now our Visa/Bank are investigating why....and yet when we called them up, the male on the phone told us....that the original guy we spoke to...hadn't even processed our refund. Talk about rude, idiots that just ripped us off....no product and no refund. We are now in the process of our bank chasing them up, I really liked the company before....but now...they can shove there trade!!

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“Gaming PC LANBOY AIR BLUE”

★★★★★

written by on 02/05/2013

I went to the shop and the man who served me was wicked he was getting the best of everything into my machine looks like a tank and has fantastic blue leds inside for extra effect.

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“Don`t go anywhere else!!!!!!”

★★★★★

written by BigChris on 27/04/2013

I can highly recommend Eclipse to anyone, i travel from Rugby for all my pc components, we have 3 pc shops in Rugby, NONE can match the service Eclipse offer, very rarely they have not had the item i require, if they don`t have item that i require, it is never a problem sorting another component that will do the job i need it to do. I have nothing but praise for the staff at Eclipse and their knowledge is second to none. Keep it up lads.

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“FANTASTIC!!!!!!!!!!! WOULD HIGHLY...”

★★★★★

written by Rachelredchick on 27/04/2013

Having ordered my sons Gaming Computer, I can only say that I have had no problems with Eclipse, in fact the total opposite. Not knowing anything about gaming computers I put my faith in them and they didn't let me down. I had issues with the internet once I got the computer home, again they couldn't do enough for me, instore and on the telephone. On another occasion my youngest son had forgotten a password on the laptop and within their Service Department were able to get the laptop up and running again and they also upgraded with a higher spec. Again cannot fault Eclipse in the slightest. I would have no hesitation in recommending them to anyone, I will certainly be going there again.

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“AVOID!!! Selling stuff without actually having it in...”

★☆☆☆☆

written by Hinkus on 14/04/2013

Bought a PSU from them the other day (showed in stock on their website). After 4 days of waiting I got no updates regarding my order. So I sent them e-mail to which they did not answer. So in the evening on the 5th day (Friday) I phoned them up and I was told that the PSU is not currently in stock but they should(sic!) get it on Monday and the'll ship it out. So I waited til the following Tuesday and phoned them up to check the order status. Not surprisingly I was told that the item was still not in stock...for God's sake, how can you sell something you don't physically have!!! i got my money back in the end though.

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“Great prices and great service”

★★★★★

written by on 12/04/2013

My Accountant recommended me to this company at this yearend meeting as I needed a new computer so I want on line and configured my system which i found was really easy to do. I placed the order and was very surprised to get a phone call the next day to inform me my card had failed there security check anyway it was resolved very quickly and I got my system the next day. The system was well packed and I'm really impressed with it. The fact its a on-line company and you can speak to there friendly support team is a bonus,

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“Technical Support”

★★★★☆

written by Clintmoore on 10/04/2013

Just after the warranty expired on the system that I purchased from Eclipse it decided to develop a fault. Took it back to Eclipse and asked them to find the fault. Was expecting to be charged due to been out of warranty but due to it only just running out they tested and found the fault free of charge.

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“Diabolical service - Do NOT deal with these clowns!”

★☆☆☆☆

written by on 03/04/2013

Has to be the worst company to deal with EVER. Placed an order on their website, most items say "Normally in stock" - in my case Normally means probably not, so I waited a week and nothing arrived, emailed them to ask if the goods had been dispatched, another few days pass then get an email saying the items are out of stock and to select other items or wait. Told them this wasn't good enough and asked for a refund yet I just got another out of stock email. Furious at this stage almost 20days after they took my money and no reply to emails regarding the refund, I had to raise a dispute with my bank to get the money back. Absolute diabolical service and I wish I had seen these reviews beforehand, I can only confirm the terrible service and experience.

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“Absolutely awful business, avoid like the plague.”

★☆☆☆☆

written by Crispstah on 11/02/2013

I purchased the components for a gaming PC and was going to build the computer myself. However found out that actually they do a system where they will build the machine for you, for no extra cost. So let me explain my experience for you. Firstly, I spent approximately £1000 on this computer, a number of the components that I ordered were actually out of stock (not listed on the website) and they were unable to obtain the parts for over a month (WHAT?) and there was no guarantee they would even have the parts then. All of the alternatives were cheaper as I could not afford more in my budget. Secondly, even the alternative parts were often out of stock and I had to wait for them to be delivered to the store as well. My computer was sent out weeks after I was initially meant to receive it. The only thing that stopped me complaining about this organisation sooner was they actually had ONE outstanding member of staff who did end up giving me a better PSU than the original one I asked for, for the same price as the original one due to it being out of stock (shocker that). Finally, I opened my computer up today due to my PSU fan running on idol at 5500 rpm. The noise of this is ridiculous and it does indeed shorten the life of the fan. Opening the pc was not a problem, however I soon realised the problem was with the sensor on the PSU fan. The easiest way to resolve this would be to buy a new heat sink and fan. Only to find out that actually the muppets at Eclipse Computers have GLUED every single component into my motherboard. If I now want to replace anything in my pc, including the CD drive, fans, graphics cards etc I have to apply heat to my computer to try and melt the glue. What would normally be a £40 quick replacement job has turned into a whole lot of hassle. Would definitely not recommend using this company at all. Shoddy business model with no interest in their customers at all. Avoid like the plague.

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