Just want to say the advisor at this branch went above and beyond helping me try find the right car. I would not hesitate calling him again when changing vehicles. Hassle free 5 star service

Took delivery of a mini clubman jcw last month, car is perfect, very good condition inside and bodywork .. Sale went smooth, we didn't see the car in person before delivery so was a bit apprehensive. Couple of issues though, car had a health check at bmw mini a week after we got delivery. 1 tyre needed replacing as cut through to cord, also advised we need new pads within the next 1500 miles.. Now for a £23k car that's not the best, I appreciate they are slightly over the legal limit but would have appreciated them being done before selling to us, so all in all within a few months of owning the car we will have had a £500 bill for tyre and pads . Also charged £99 for delivery when website clearly states free delivery. So as much as we love the car it's put a bit of a dampener on it which is a shame.

A word of warning do not buy their expensive extended car warranty, the claims company are based outside the UK around the prague area,they will find all the small print, and take the wording out of context so they can reject a genuine claim. Please you have been warned

You see an advert on tv for fully safe & numerous checks on a used car… come and buy….. DONT. I purchased a car from motorpoint end of November, January problems started… the steering would veer to the other side of the road. Had my tracking done at a tyre specialist who said it wasn’t the tracking it is an issue with the car and to contact where I got it from. So I did, only to be told by a snotty woman that it’s out of the 30days from purchase and as the car goes through 100 checks before it gets to me she ‘highly doubts’ there was a problem. Right ok. I contacted warranty which I paid extra for. Who booked it into an impartial garage that they recommended. After 2 weeks it’s still in that same garage. He can’t fix it, a network of over 500 mechanics can’t fix it. Everything that has been suggested has been tried and hasn’t worked. Not only this on inspection of the car the ABS system was faulty and it had 2 leaks from underneath the car. He claimed it obviously had not been safety checked and I should return the car. He is helping me and I am trying to get motorpoint to have the car back which under the law they should. According to the law as it is less than 6 months since purchase the dealer is liable for the car unless they can prove otherwise. I have spoke to them and they have no proof the car was checked before sale. The woman I am dealing with is useless. She hasn’t helped me at all and just keeps fobbing me off. According to the law it’s the seller who should repair it, they have paid the mechanic £700 for the investigation so far and have agreed that they can’t do anymore for the car. So now I am trying to get them to have it back, while also paying a finance company for the car, paying insurance, and also taxis to get my children to school and me to work. It’s ridiculous. DONT EXPECT ANY HELP IF IT GOES WRONG. They want me to resell them the car but will only buy it back knowing the condition it’s in that it’s completely broke. They sold me a dodgy car, a faulty car, and they mis sold me a safe car for my kids which obviously is not a safe car. The mechanic said it was dangerous to drive and he wouldn’t let me drive up the road let alone to oldbury to give it back! I have a new born baby who I have been driving round in this car! I need this resolving!!!

Reserved a car online. Agreed date and time for pickup (500 miles round trip). The car was Astra 2019, supposed to have done only 6k miles but the condition of the car was so bad with scratches everywhere. Motorpoint is usually good. I purchased two cars from them before. However, this time they let me down. They just said "sorry" and closed the matter. They did not care that i did a 500 mile trip and wasted one full day for this. I think they were hoping that I will accept the car as I have travelled a long distance. Not cool. I thought other potential cusotmers should be aware of this.

UPDATE - still having problems associated with motorpoint. AVOID AT ALL COSTS. Purchased my car at the beginning of December during lockdown, so everything was done over the phone. Motorpoint seemed to lose interest in giving any help or support as soon as the sale had gone through. Emails ignored and ended up calling customer service for support, minutes before my car was due to be delivered. The car was delivered to my house - dark and cold but still had to stand outside while the delivery driver made several calls to try and get someone in the office to apparently just push a button to confirm everything had gone through. 20 minutes later it was finally sorted. The next day I noticed how stiff and clunky the handbrake was to pull up. A few days later I parked in a space on a slight hill and my car rolled back and hit the curb. I thought I must have just not pulled the lever up high enough. Then my partner drove the car and said there was definitely something wrong with the handbrake so I called motorpoint and they booked me in for the the following Monday, which was 2 weeks after the car was first delivered to me. According to the checklist, the handbrake had been tested shortly before the car was delivered to me. They said I would have to go to the Derby branch as that is where my car was delivered from. I had to put in one of my last days of annual leave as they could only get me in at 12 and it was a 60 mile round trip. At the branch, an ‘expert’ took the car and came back to me shortly afterwards saying he had parked it on a hill and it was fine. I asked if it felt normal to him and he said no but he drives a Ford so doesn’t really know. Before visiting motorpoint, we also read online that there had been a recall on my car’s handbrake. When I asked if they knew anything about this, they said the letter must have gone back to the previous owner and I need to check with Volkswagen. I was sent away disappointed and relatively upset with how nobody seemed interested in helping me. I felt like I couldn’t trust motorpoint, how could they sell a car that has a possible recall and not even know about it? Surely this is something that is checked? Why was I as a customer left to waste time making calls, sitting on hold, constantly relaying the same information over and over again when the problem was not caused by myself, but no one at motorpoint could be bothered to look into this for me. I called Volkswagen and they confirmed the work had previously been done on the car to rectify the recall. I called motorpoint back and asked what I could do next as there was obviously something wrong. They told me to go back to Volkswagen. I booked in for a diagnostic test with Volkswagen shortly after Christmas, using yet another day off, and they confirmed the car needed a new handbrake cable. They had to order this part in, so I had to return on another day for work to be completed. Why should I be going to such trouble and inconvenience when motorpoint should have sorted all of this? I am absolutely disgusted that I have had the car just over a month and have spent all my time chasing up what’s wrong with the car when someone from motorpoint supposedly checked it prior to me receiving it. I paid for extended warranty so was hoping for a stress-free sale, from a supposedly reputable dealer who claims to do extensive checks on the vehicle before selling it. Motorpoint have shown absolutely no interest in my case and have allowed me to drive a potentially dangerous vehicle. I would never go back to motorpoint in the future to purchase a car and I would not recommend them either. UPDATE: July 2021 - I thought my aircon needed regassing but this wasn’t on my list of priorities to sort/pay out for so when I could afford to, I booked in at Volkswagen to have the aircon cleaned/regassed etc at a cost of £99. They called me at work to inform me that my aircon wire had been physically CUT. They advised that motorpoint had done this when they did the ‘checks’ prior to receiving the car, and that there is no possibility of it being done accidentally. Volkswagen charged me £60 for this diagnostic, and then sent an invoice for £147.82 for the wire to be replaced. When this work has been completed, I would then have to pay the £99 fee for the regas/clean Etc. I emailed motorpoint about this on 8th July and they informed me they could only cover half of the bill. This is upsetting seen as though none of this was my own fault. But here I am yet again paying out for motorpoints mistakes and shoddy work. We are now a month down the line, and after countless emails chasing up the money they promised me, I am now being ignored. I informed them I had booked in for the work to be done, so really needed their contribution or I wouldn’t be able to afford it, but they didn’t acknowledge this so I had to cancel the appointment and the work still hasn’t been completed.

Beware do not buy from this dealer, I made the mistake of buying a 2016 Peugeot 308 SW back in 2017. Nothing but trouble with the bodywork, first fault 3 of the 4 rear sensors fall into the bumper, then numerous rust spots started to appear on roof six months later. And to top it off the two passenger side doors have started rotting. All of these body/paintwork defects prove unquestionably that my car was involved in an accident and was inadequately repaired before I purchased it in 2017 DO NOT BUY FROM THIS DEALER

Absolutely disgusting service and treatment. I sourced a car on their website that I wanted to test drive with the intention to purchase. Paid them a refundable £100 to get the car shipped from London to Sheffield to view. Then waited almost a week for the car to be delivered to the Sheffield branch. The day that the car was available to view (I was booked in for a viewing at 6pm) I checked online with the DVLA for the car history. I discovered that it had a recall with BMW. I rang up Motorpoint in the morning to check if this had been resolved and it hadn't. I was given two options, take the car and get it resolved myself or delay the purchase and they would sort the issue. I informed Motorpoint that I would collect. I drove up to Sheffield (from Mansfield) and it wasn't until I arrived that I discovered I had received a text whilst driving that I wouldn't be able to purchase the car on that day or even take it for a test drive. I was livid. They had at least 6 hours to inform me of this, but instead left it until 30 minutes before my appointment to send me a text message. The sales agents that dealt with me didn't seem to care nor were they interested in offering much in the way of compensation. They said it wasn't their responsibility to check that there were any recalls on the cars before selling them as they were not 'keepers', but rather 'caretakers'. I was made to feel like it was my fault and they seemed to just wipe their hands of the whole situation. Walked away without the car and will never use Motorpoint again. I strongly urge people to check the cars don't have any safety recalls on them before purchasing as Motorpoint do not. Still awaiting my £100 refund. I strongly recommend not to use this branch nor Motorpoint.

on the 4th of may I visited motorpoint at Burnley And paid 99 pound to reserve a car So I could come back the following Sunday for a test drive And a better look around the car. But on the 8th of may I was told to self isolate so I rang and cancelled the test drive and the car. I was told when I paid the money it was totally refundable by the salesperson and the managed. I have not received the refund I was told that they tried to repay my money directly back into my account but they was unable I've been in touch with my bank no attempt has been made I have also been told that a cheque has been sent not received any cheque Been in touch with customer services twice and had no reply I would not recommend this company to anybody and I certainly will not be going back.

I had an horrendous experience this week with a car i purchased from them they make a back street garage look excellent. They kept me waiting at the branch 5 hours even though the finance was supposed to have already been sorted and paid out. I had to sign 4 finance agreements I wasn't even given a copy of what I was signing. The car had covers over the steering wheel, gear stick and hand brake as required per Covid guide lines and I have health issues and have been shielding for over 12 months. They even got me to tax the car before the finance was in place and unbeknown to me at the time when i finally did drive the car away which was only because I demanded to cancel the deal and have my old car back. I was told by the finance company the next day that the finance hadn't been sorted and didn't own the car. Which by this time had also filled the car up with petrol. Have been making complaint after complaint if i call they don't answer my call over 35 minutes i waited on the phone then gave up. Have sent numerous emails to receive limited replies. Live chats they say they will get someone to call me and don't bother. Don't buy from this company pay more and get the service you deserve.

Bought a car via Motorpoints website. I was seduced by the offer of a 14day money back guarantee. The car advertised showed it having a specific mileage. The sales person quoted this mileage and even the initial paperwork showed this mileage. I received the car and the mileage was out by 400miles. I questioned this and was told that the greater mileage was the one advertised and the sales person would have said that mileage. Well like these companies I record my calls. The sales person quotes the lower mileage on the phone. I therefore say that I'm not happy with what I've paid considering the difference in mileage. I ask for some form of compensation and get offered very little. I therefore decide within my 7 days to return the car, due to this error. They blame the error on admin. I email Motorpoint on the 6th day to advise them that I no longer wish to keep the vehicle because of this error. I hear back from them on the 8th day being told that a support team will get in contact with me to arrange a refund and pick up the vehicle. I hear nothing on the 9th day. I hear nothing on the 10th day. I phone them on the 11th day stating that I haven't heard anything. I'm advised that someone will call me tomorrow. I hear nothing on 12th day. I decide to chase them up again and get told that someone will call me later in the evening. Of cause I don't hear anything again. So during this time, I get no refund, the car still hasn't been picked up and I'm still paying insurance on it. Surely I'm being cynical to think that they're hoping the longer I keep the car, that I'll do more miles and therefore they can charge me for it (part of their T&C's on the 14day money back guarantee) Not impressed, with them at all. So people don't trust the 14day money back Guarantee. They will drag it out and drag it out. The only saving grace is that I paid by credit card. But I look forward to reporting them to Trading Standards and will probably go through small claims court for compensation for the money spent on insurance.

Bought a car from Birtley branch Dec 2019. Had a years warranty on it. Didn’t get my asking price on part ex, so they added another’s year warranty on it. Great I thought. I’ll buy it. Just over a year of buying it, it had a leak from engine. Phoned company who put me in touch with auto protect (warranty company) who told me to take it to a garage to get it checked out. Brilliant. NOT... The garage were told not to do the work as the part wasn’t covered in warranty. A £270 job to change the timing belt gasket isn’t covered. But everything else is...weird that??? Got bounced from motorpoint to auto protect and back again. Terrible customer services. Terrible warranty cover. THERE WARRANTIES ARE NOT WORTH THE PAPER THEY ARE WROTE ON. In my opinion if motor point are using this company for there warranties and there not covering for such specific things. Then there just as bad as Auto protect. Stay away. DO NOT BUY A CAR FROM HERE.

We purchased our car from Motorpoint Derby in August 2019. It was 2 years old, 9,000 miles on the clock and 1 previous owner. The sales process was really easy and our sales guy was great. We drove away in our new car the same day. However, a few weeks ago while driving home in the dark with our 3 year old in the back, we had a battery symbol appear on the dash, followed pretty much immediately by loss of the electrics, power steering, radio and headlights. Luckily we were less than a mile from home and managed to get home without causing an accident, although it was pretty scary. As it's a Kia and still within their 7 year warranty, we took it to our local dealership to have a look at. Once they had taken a look at the car, they called to say they had found something unexpected and asked if we had had any work done to the car. Apart from an MOT, we hadn't had any work done to it in the 14 months since purchase. They went on to explain that at some point, someone had replaced a fuse but instead of using the appropriate 180AMP fuse, they had taped together two, 100AMP fuses. Over time, the additional current had caused heat damage to the wiring and was incredibly close to setting the car on fire. The Kia dealership said they had never seen such a poor attempt to fix such a simple issue in such a dangerous way. They advised us to report Motorpoint to Trading Standards which we have also done. Obviously we were very concerned that we had been sold a car with such a dangerous fault. However when we presented all of this to Motorpoint, we were told that because we had been in ownership of the car for 14 months, Motorpoint couldn't take any responsibility, this was their full and final response and if we would like to pursue legal action then we must do so within 6 months. I reached out to the CEO of Motorpoint on LinkedIn and I have now been offered a refund to cover the cost of the repairs we had to pay for. But they have made no attempt to take responsibility, make an apology or investigate the fault further. The car was clearly faulty when we brought it and was either done by Motorpoint or by the previous owner and missed (or ignored) by them before resale. Unfortunately for us, its impossible to prove and its very clear they know this. Their customer service and general lack of concern is outrageous and I can safely say I will never be using them again. Avoid at all costs unless you want to purchase a potentially dangerous and unsafe vehicle.

I do not believe for one moment these reviews are legit. Mine is & I can show you proof of purchase. I would not recommend Motorpoint to my worst enemy. I've had nothing but trouble with them from day 1. I was due delivery last month but caught Covid so I advised them but they said I could still take delivery as contactless. I agreed but then on day of delivery they cancelled & said call them back in 14 days to re arrange. During this time I had to go to hospital & I swear to God if I received at least 20 calls & numerous e-mails I wouldn't be exaggerating. I then got my son to phone them & he told them I was in hospital (as advised) & would ring when out. Did that stop them? No chance, They just kept calling & then threatened to cancel even though I had paid in full ha. Anyway, when I got out I rearranged delivery & when it came it had a few issues. I rang & e mailed them of issues but they just didn't want to know. They were rude, obnoxious, unprofessional & even hung the phone up on me. Now the issues are minor but I was told to bring car to main dealer & get them to sort at my cost & time ha ha. I said no I won't. Why should I? You were supposed to give me a car that was fully checked & everything in order yet front tyre was low on thread, no service on book, jack wrench missing, jack wind up handle missing & centre console lid broken. Nothing major but they just didn't want to know. After sales is abonimable & you'll get passed from pillar to post once they have your money. So in my opinion avoid like the plague. You have been warned.

Motorpoint selling this car! car has previously been involves in collision as has two buckled wheels and a wheel bearing gone. Motorpoint still selling even tho vehicle not safe. paint work also very bad. 1 key replaced as original lost/stolen!

Picked my car up from the Widnes branch on the 1st of July, when I picked the car up I noticed 2 bits of interior trim were missing. Accepted the car as they said parts would be ordered directly to my house. On the way home I noticed a humming noise that sounded like a wheel bearing. I contacted motorpoint on the Monday who told me to take it to Qwikfit. Which I did. They confirmed a wheel bearing had gone and said really, it should have been picked up on a PDI. Motorpoint agreed to pay to have VW fix it. When I took the car to VW they said it needed 2 new front wheels also as they were badly buckled! I rang motorpoint to explain this and was told customer service would ring me back, who never did, I rang again and the guy I spoke to was unavailable. Eventually I threatened to make a fuss at the dealership and he rang back straight away... he told me that motorpoint would replace the wheels for me as they didn’t want to pay VW. They have me written confirmation that Original VW Wheels would be used. The customer services booked me in at my local Peterborough branch for Friday at 1pm agreed to this and took the car in the following Friday. Upon arriving they had no idea who I was! And the wheels had not been delivered. I explained I had taken the day off and wanted to see a manager. They soon sent one out as I was on site at this point. As I was waiting for the manager. Motorpoint customer service rang me to tell me they’d recommend cancelling my appointment as the wheels had not yet been delivered! I explained that was unacceptable to ring me 10 minutes after the due time to tell me this to which they threatened to hang up if I kept my tone. I said I was at the dealer ship now and they said I was best to talk to them as it wasn’t there area. They rebooked me in for the Tuesday. In this time I queried my trim pieces which had still not arrived. They advised me they had not been ordered and to buy them myself and they would send the money over. I bought the parts and they then ignored my emails with the receipts. Eventually I got a response and a week later they finally sent me my money... I took the car back on the Tuesday and they told me it would not be long as they were only swapping 2 wheels over. 3 HOURS LATER they brought the car back and dropped the keys off. I asked what the delay was, the lady said they had some other little bits to finish off? When I asked what she could not tell me. I went out to inspect the car only to find the wheels caps hot glued onto the new wheels! Which did not look right, the between spikes were not the same and the finish did not look right. The wheels also did not fit on the hubs well. I pulled a Center cap which fell straight off with the hot glue. They also got hot glue all over my paint work which wouldn’t come off. I called the manager back as the wheels were obviously replicas and cheap ones at that: the lady said ‘they are definitely VW wheels as I asked the manager’ when I proved by the differences they were not she said it was because they are new. I said not to take me for a mug as alloy wheels don’t change size and expand over time... she rang the workshop manager who confirms they were not OEM. She told me this is all they could do and that they were just as good... I said this was unacceptable on a performance car. She went away and left me waiting for 30 minutes in my car. Then came back and gave me 3 options. 1. Put the other 2 wheels on the back so I would have 4 Fake wheels... 2. Put the original wheels back on there for not fixing the problem at all, however they said they would put them on the back as this would fix the problem of two front buckled wheels. I said no it would only transfer the problem to the back. She said the workshop manager would fix the wheels first. I responded saying how I knew this would not fix them, and they were just trying to fob me off! 3. Swap me into another GOLF GTD. Which they had none of anyway so I couldn’t I opted for my legal right to refuse the car back which they didn’t seem happy with. Absolutely terrible service.

I drove my car home and had to take it straight back due to the entire sound system being faulty. When the car was being driven between garages by Motorpoint the clutch completely failed!! I am a heavily pregnant woman and without the original fault my unborn child could have been killed as a result of a car accident caused purely by being provided with a dangerous car. As yet there has been no acknowledgment of just how negligent this was - I was clearly given a car that had not even undergone very basic testing. I am truly disgusted by how casual Motorpoint have treated this issue and, as yet, I have been unable to find the appropriate party to escalate my complaint to. **the driver of the vehicle was also, luckily, unharmed

To cut a long story short. Motorpoint think it is acceptable to do illegal activity! They think it is acceptable to sell cars with problems and will not fix them. You'd think you would be able to go to the customer care team to get something like this resolved but they do not seem to care. My first big problem with Motorpoint: I traded in my vehicle with them on the 9th of June and due to covid-19, all documents were done prior to this via email & telephone calls. Throughout the sales process, I had to constantly get in touch with them as they had added cost and imputed incorrect information. I accepted for them to apply for a finance of £3000 with Black Horse and at the time, the online advisor had asked if I was not accepted by them, would I be happy for alternative checks through other finance companies, I declined as I did not want this impact on my credit file. All the information I have been given through email and all the phone calls I have had have stated that my credit agreement was accepted with Black Horse. The day after I get the vehicle, my partner receives a text with a reference number to a finance agreement with Motonovo!! Firstly, they have done a hard credit check through a finance company that I did not give my permission to! Secondly, my personal details are being sent to a 'not so serious' boyfriend. I have been asking for this to be resolved and the customer care team are not taking any responsibility and are not solving this! My second problem with Motorpoint: When I first contacted them to make my first complaint, I told them about all the paintwork, scuffs and ripped threading on the seats that I had found once I had cleaned it. They did not valet the car which I personally think ruins the experience of you buying a new car regardless of having any other issues. They said they would send me to Burnley Motorpoint for an inspection. Once at the inspection, I was really happy with the repairs they said they would do and I was excited to get it booked and resolved. I then received emails that had completely ignored everything that was discussed at the inspection which I raised my concerns straight away. When I took my car in to the workshop, I was told it would take a day and a half and that they would contact me when its ready. On the 3rd day, I had to contact them as I had heard nothing. I was told it was ready. I went to inspect my vehicle and instantly I notice that most of the repairs had not been touched! The customer care manager was adamant that they had done everything. I attempted to show her some of the work that had been missed and her only response was "All the repairs have been done to the workshops best ability and that I think you should contact the head of customer care as there is no more we will do". As you can imagine how frustrated I am with this response as they had completely wasted my time and it was costing me money travelling back and forth there. I was back in touch with the head of customer care and explained everything. I am 6 weeks into this complaint and I have still not been correctly acknowledged. I have been told that I have until Friday the 24th to either give them the car back and pick an alternative or get my money back. If I don't do any of these, they are no longer going to deal with this complaint! They take over 6 weeks to make no progress and then threaten a short period of time to make a decision or they'll do nothing! They are leaving me in a position that is not suitable for me. They are not offering a good vehicle in replacement of the one I have bought or a like for like of the vehicle I traded in. If they refunded me, it would mean I would be left without a vehicle for a period of time. If I was to sell my old vehicle privately, I would of got more money for it. I did not choose that option as I did not want to be left without a vehicle. I wish I never went to Motorpoint. I do not recommend. Save yourself the hassle and go to a better car company!

I arrived to pickup car at 1pm the time stated by Motorpoint, Told to sit down in waiting area and member of collection team would be with you Shortly,45 minutes later member of collection team takes us to awaiting car, asked if we would like to check over car, to which I replied yes. Noticed stains on the roof inside of car which I showed to assistant, checked the oil which was black as the ace of spades, so had not been serviced as promised it would when I purchased the car, Car prep Manager came to view car and noticed 2 dents in the wing, so I refused the car, told that monies would be put back into my account, and after several phone calls £6000 has still not been reimbursed some 6 days afterwards, and have had to phoned head office in Derby. In one work a shocking service.

Do not buy a car! If you see on their website all they post is the 5 star reviews they don’t show the bad ones they get. Brought a car it was faulty. The aftercare is shocking all they want is your money then you get treated like a dog! Customer services is even worse they put the calls down on you.