I ordered a mens wallet from this website and received the incorrect one. After emailing them a photo of the incorrect wallet along with my order confirmation confirming that the wallet I received was not the one I ordered, they failed to get back to me. They have disappeared and don't want to know. Please do not order anything from this website unless you want to loose your money.

I bought mine Damier Ebene handbag at Louis Vuitton boutique in Valley Fair Mall, the next day I brought it back to exchange it because I noticed that the handles were already wrinkles, and the gold hardware didn't look right. It just look like somebody has used it already and returned it. They didn't let me exchange, they said the handbag have been used, I was very shocked,and upset because I just got it yesterday. I couldn't do nothing though. Please look at the items you purchase very carefully before you walk out the store, because there no way you can return or exchange it. Anyways, I was not really disappointed because before I purchased my bag, I bought a key holder from there, I used it for couple days and returned it because the top of it look crooked. I was glad the SA and the manager were so stupid, and let me returned it. It was a different manager though, so I think depend on which manager you gonna see. Anyways I will have them replace mine soon, I don't like how the gold hardware look so old and have a lot of scratches.

I have since sent this letter to your head office and i have not had a response and none from the store either - shocking serv- why not???? shocking service 4th September 2012 To Whom It May Concern: I write as I feel it is a last resort to my matter, which in short should have been simple to resolve. It has, I now regret escalated in to me writing to you for some help on the matter. I bought an overnight bag from your Birmingham store along with a new wallet on 07th July 2010. I used the bag maybe twice and the threading on the strap had started to come away. I took the strap back to the store along with my receipt to get this fixed (It was on 4th July 2011. I remember this date as I was going away in the afternoon) The shop assistant said it would be easy to fix and I could either wait or pop back, I had a few things to do in town so popped back. When I returned the shop assistant came out and explained it would be something that he would have to send away and I would need to pop back in a few days to collect. I popped back after my trip on 8tn July 2011 to collect the strap and also buy a new wallet as mine had been stolen. Only to be told it was not ready for me. I asked for it to be posted back to me as I only go in to Birmingham a couple of times a year. He said it would be possible but I would have to pay a charge as you only send things out by courier. I refused this as I felt this should have been done complimentary due to the goods becoming defective. I forgot all about the strap until I came to use the bag again. The next time I went in to Birmingham I popped in to collect my strap again about 12 months on. I was told that I could not have left my strap as there was no paper work or anything on the system. She said she would look in to this and call me back. 4 weeks later I get a phone call from a lady explaining that as there is no paper work she can not “just give out stock to any one” but would have the store manager call me the following day. I am still waiting for this call. I am a loyal customer to the brand but feel on this occasion feel let down. The staff in the store have failed to fill out the “paper work” that should be done and now I am being made to feel like I’m the one in the wrong. I am left with a bag that has no strap and a very bitter taste in my mouth. You are a luxury goods retailer but unfortunately on this occasion you do not have the customer service nor the after care that one would expect of such a retailer. Several occasions I have been promised calls back by your staff but not once has this been done. I very much look forward to hearing back from you with a swift solution to my complaint. Yours sincerely AND STILL NO RESPONSE

They fabricated marks on the bag and sent it back, a very generic form letter. The bag was in perfect condition and was out of the box twice before deciding to return...they said they had photos but could not release them to me....VERY SUSPECT as the purse had NO marks at all! They should not be dealt with on any level as they are dishonest...I was lied to. They are not a reputable company.

I own several higher end LV handbags and they are not the entry level type. Due to high demand by tourist and locals alike, they don't seem to care about the customer service anymore. I don't use them often and have noticed some stitching coming off, a tiny section of the leather cracked, some discolouration at the gold zipper. When I took it to the store, they seemed dismissive saying that is normal wear and tear which is ridiculous because I hardly use them and store properly. Also it's a higher end model and I don't expect this. I then wrote to the customer service online and they give u a standard answer to go to your nearest store. I paid for quality & customer service and didn't get it. No more LV for me. I'll be switching to other brands for sure.

Beware before you purchase a Louis Vuitton! I have a Totally MM that I purchased 8/10. The canvas began to crack so I sent it in for repair/evaluation. Long story short they told me it was not covered due to excessive use. To make matter worse the store employee (Kevin in Raleigh, NC) handed me the paper work to review and as I was reading it I began to flip to the next page. He then grabbed the paper out of my hand and told me I could't read that part because it was confidential. So I now feel like you get poor service, poor quality and I will no longer purchase LV. I hope others will learn from my experience and consider buying another luxury brand that values customer.

I had bought a Louis Vuitton handbag at Saks Fifth Avenue in Orlando Fl and wanted to return it. I brought in the original receipt and only after a week you would think they would take it back. The bag was never worn or brought outside of the house. They would not take it back because they said there was a little spot of light discoloration and I could not even see it. They had stated that it was not a resellable bag and would not take it back. I insisted and wanted to speak with the manager and I was told that we was on vacation. The customer service here is horrible and they are difficult in their return policy. I would not buy anything from LV or recommend anyone to Saks. They don't stand behind their customer service policy and it was a bad experience. Next time, if anyone is buying a LV bag, make sure you inspect it very well especially on the handle. A lot of people have tried it on and touch it and I was told that even hand lotion or wet hands can immediately leave a little color changed. I told them that it was probably there when I first bought it without inspecting it carefully. I didn't get a chance to observe it carefully. Anyhow, I was not even offered any alternative solutions to return it. As a business owner, that is poor customer service right there. They are actually trying to resell the bag. If I have to take anything back for the customer, I would send back to the manufacture or take the loss. I was willing to take a restocking fee, but it was not even offered by the sell associates. I wish I can go further on this and report them to the Better Business Bureau.

Louis Vuitton are the best handbags ever. I would highly recommend Louis Vuitton for anyone that wants to be taken seriously, I'm sure Paris Hilton has a bunch of them, which speaks volumes of the class and quality of this product. Anybody who wants to be more like Paris Hilton should definitely get one.

Sod louis vuitton they are suing Nadia Plesner. LV should be boycotted. You should burn there stuff or give it away to the homeless. This is how corporate takes over and stops you from using your rights like freedom of speech.

I was introduced to Louis Vuitton last year and was at first not impressed, as I had to exchange a bag for another, due to the stiching. However, this year I bought a mini pochette accessories in the Damier Ebene style and absolutely love it. Each year from now on, I will buy a new bag-until I have all that I want. I am good to my bags, so they will last a while.

I got my first LV (Speedy) in the mid-eighties and abused it by throwing it around and dragging it everywhere. I never covered it when not in use, which was not often, and it lasted 20+ years and is still in style. When I wanted to replace it, my husband thought I was crazy to spend that much on a purse until I told him how old the Speedy was and that you could still purchase the same style bag, so now even he is sold. I now own a damier azure for summer, a black monogram multicolore for year-round use, and a popincourt haute for everyday use. Being a little older and wiser now, as well as more invested financially, I keep my bags covered and rotate their use to preserve them. What other bag can hold up as well and still be in style for 20 years? And most styles are roomy enough to hold all my junk. I also have some leather Coach purses and they look worn after only one season. It amazes me that the coated linen material of the LVs outlast leather so well (I don't know about the LV leather products and assume they wear as well any leather wears). My only complaint is about the service at a local dept. store when the multicolores first came out - they were sold out of the one I wanted and I was put on a "waiting list". That was several years ago and I still haven't gotten that call! However, they have been very gracious to repair broken keychains and such on the spot. I love this line of purses and hope to purchase a white multicolore in the near future. I highly recommend them. For those who have had problems in the other reviews, perhaps really checking the bag out well in natural and artficial light and turning them over several times to investigate seams and leather is the way to go. I would do this in a LV boutique, not a dept. store, even if you have to drive a while to get there.

I tryed ordering a bag online but it was allways out of stock, so i called customer service asking if i can backorder it or atleast if they can give me some information on when they will receive more product. Customer service told me that if i want it i have to keep checking, and its all based on how bad i want this bag. I was uphold by this rude answer on such an expensive purchase. So i waited and ordered it when it was in stock, my order was canceled by their system without a call or anything, aparently this system can not be overided. I was told that i can not order on line and the only way for me to get their product is to go at a store, and if they have it in stock i can order it. Worst customer service I have encountered in my life. So I bought a Prada product instead that is much nicer and received great customer service and help.

My husband bought my first and LAST Louis Vuitton bag for Christmas several years ago. I used it sparingly and the stitching came loose on both sides of the bag. I took it to the Denver store and encountered the rudest sales clerk. He said that it would cost more to fix it than to buy another bag. Why should I pay $1200 and not expect some product service. Poor quality and workmanship and absolutely no customer service if the product doesn't hold up.