written by Robert Good on 27/07/2018
Order placed for delivery to my 70-year-old Mother. After 2 weeks of waiting, she received a note from the post office that it was being held due to customs issue and that she needed to explain what was in the package and pay an import and handling fee. I'm not sure but I think it was because instead of sending the package from within Europe, it was sent from the USA. Anyway, because I had bought the tablets, my Mother didn't want me to give her the money for the fees. For a company that claims to "have built a strong reputation for service, reliability and quality" they seem to be failing very short.
written by Hollandtt248 on 14/05/2018
I have been using biovea for years. It has lots of good produucts that I can't get in the UK
written by Perez438 on 17/04/2018
I have ordered from Biovea over several years . My orders have always been delivered promptly, and I trust that their quality is high. Also good value for money. I feel sorry to be reading negative reviews as Biovea don't deserve it from my experience.
written by FrancescaEgan on 22/03/2018
Quick turnaround for just the right product
written by Nowwhat on 04/03/2018
I request a Host Defense Stamets 7 online, I get a package number and then I am told that the request was canceled because of some problem with my card. The bank informs that the sale was registered on my card, but Biovea says that all they did was to authorize the payment. So, the money has been frozen since Feb 16th, 2018, and I am left with no product, no money, no one to actually talk to. 5 emails later, and still nothing. The bank HAS the transaction registed, so...where is my money?
Written on: 05/03/2018
Dear Valued Customer,
Thank you for your review. Please accept our sincere apologies for the inconvenience we have caused you. Could you please provide us with your order number so we can get in touch with you? Thank you again.
Kind regards,
Olivia
BIOVEA Customer Service
Written on: 09/03/2018
I did, and all you say is that the money was authorized, yet the bank statement shows the money was withdrawn.
But here it is, for the about 10th time:
Pedido #: 32359306
HOST DEFENSE STAMETS 7 (Orgánico) 60 Cápsulas Vegetarianas 2 $949.44
Ticket LTK121540168878906X
written by gstockan on 02/02/2018
Biovea is an online company with a wide range of health products that are either produced by them or sourced by them. I have been ordering from them for many years and have always found their products satisfactory. Although I've not always taken advantage of their range, I've always appreciated the availability of just about every type of health supplement made. My only complaint would be sometimes I find their pricing a bit expensive. They do offer good discounts if you buy more than one of the same item, but many individual customers like myself find that difficult to afford. Their site is easy to navigate and paying through Paypal makes it extremely easy and quick to use. I also appreciate the information they provide about their products and their recommendations for use. I have been using them a long time and find them to be a very reliable company and good online source for health products.
written by on 01/02/2018
I accidentally ordered the wrong product and the cancellation and refund process was exceptionally easy
written by n1k0l40s on 02/01/2018
I've been using them for dhea supplements. I had a small issue with an order and the customer care department sorted it immediately. They are awesome. Can't fault them, highly recommended
written by 270Fletcher on 19/12/2017
always very good service and quality products delivered on time
written by chrisliles on 17/12/2017
Used Biovea for several years, user-friendly website, products seem good quality. Prices a little higher overall - swings & roundabouts - than competing suppliers. Last year or so, all my Biovea deliveries from USA to UK have been snagged by UK Customs for insufficient duty. Result: I have to travel 10 miles round-trip to nearest Post Office to pay extra duty before package is released. Biovea refund the extra duty freely and quickly when claim submitted. However, the hassle-factor prompted me to use a UK-based competitor. Annoyed to find on email order confirmation that they are a front for USA distributor. Strangely though, order arrived from USA within 7 working days and with NO Customs issues. Eh?! If they can do it, why not Biovea? We in the UK need you to pay your taxes Biovea! Feel quality of competitors tablets not quite as good, so currently returned to Biovea to see if the Customs issue still exists. Order awaited so unknown at present.
written by Viridian on 09/12/2017
I've been buying this excellent product for years, since my husband's orthopedic consultant recommended it. Biovea is usually easy to deal with and very efficient, but sometimes I have to pay a Customs and Excise charge before I get my parcel. Biovea refunds the charge without delay.
written by _Brian_ on 04/12/2017
I have used Biovia for various products, though mainly mens hair products, for a number of years. I have always found them to deliver quality products and for a good price, which is why I stopped shopping around after using them a couple of times. The products are usually delivered within a week, which isn't bad as I always get the free postage and they post from Europe , not the UK. The products I order come well packed, in a small cardboard box with bubbled plastic to protect them. I can't think of much more, which is probably good, I just use the site with no problems and it takes very little time to find what I want. Thats all I need.
written by Augustr475 on 24/11/2017
I buy regularly from BIOVEA: the service is good and the products are of consistent good quality.
written by Baileyuq464 on 18/11/2017
Always order from them, great service and have recommended to friends
written by EmersonMcGarry324 on 15/11/2017
very expensive servic. I will not use it again. Plz back my payment
Written on: 16/11/2017
Dear Valued Customer,
Thank you for your review. Please accept our sincere apologies for the inconvenience we have caused you. Could you please provide us with your order number so we can get in touch with you? Thank you again.
Kind regards,
Olivia
BIOVEA Customer Service
written by Titanium160 on 14/11/2017
Have used this service for a few years ,Very good products at a good price , website is easy to navigate as is payment options, also very reliable delivery and communication.Would recommend
written by Alvarezzl1978 on 07/11/2017
I found the website we easy to navigate around and it was easy to find the products I wanted, using their search engine. It is also very useful to have a "Reorder" button to click on, as it means I don't have to search around for the same products again, when I need more. Also, great customer service, when I needed it - questions answered fast and accurately.
written by Jaycee728 on 25/10/2017
I have been using Biovea for many years now, mainly for items that i cannot get in the UK. I have never experienced any problems with delivery, and find the prices extremely competitive if not the best. The quality of the products is also excellent.
written by on 17/10/2017
good website makes finding the products quick and easy
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As rated by our community of reviewers
Biovea's Response to Robert Good's Review
Written on: 27/07/2018
Dear Valued Customer,
Thank you for your review. Please accept our sincere apologies for the inconvenience we have caused you. Could you please provide us with your order number so we can get in touch with you to process a refund for the charges? Thank you again.
Kind regards,
Olivia
BIOVEA Customer Service