Activity Superstore Reviews

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☆☆☆☆☆

“I received a gift for an experience which i couldn't...”

Written on: 02/04/2009

I received a gift for an experience which i couldn't take part in. I arranged a change to a box of wine. I sent my details (as instructed) including the voucher and paperwork which they have lost. I have phoned several times and noone gets back to me although they always promise to. I have also e-mailed. I have now been waiting for 3 months.
Do not bother buying gifts for people from this company as they will have a load of hassle and embarrassment as a result!… Read Full Review

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☆☆☆☆☆

“My boyfriend booked an activity superstore massage for...”

Written on: 22/03/2009

My boyfriend booked an activity superstore massage for my birthday in July. Sent off the form to gain my voucher straight away.

After a month I still hadn't received anything from them and decided to give them a call. After spending 20 minutes in a queue I finally got through to someone who tells me that they sent it out 2 weeks a go and should have received it. They promised to send another through the post.

A month after this (September) I still hadn't received it. Gave them another call… Read Full Review

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☆☆☆☆☆

“I purchased 2 £99 vouchers from Activity Superstore,...”

Written on: 02/03/2009 by ceg91089 (1 review written)

I purchased 2 £99 vouchers from Activity Superstore, and rang to book the activity day, your are on hold for 10 -20 mins to be put through to people that are obviously aren't receptionists as they can transfer your call, they cant put you back in the queue and cant pass you details on correctly as no one rings you back. It's a total waste of money.

People should be allowed to carry on buying the vouchers if you cant even use them. very disappointed.
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☆☆☆☆☆

“I was given an Activity Superstore theatre...”

Written on: 22/02/2009 by mymusic (2 reviews written)

I was given an Activity Superstore theatre break/dinner for two package in December 2008. I finally received the voucher after approx one month and a couple of calls. The excuse was volume of redemptions after christmas. It has now been a week since I have tried to book the trip. Callbacks are promised by various people who classify themselves as "reception" and they cannot take bookings but seem to be the only ones available and they will "pass the message on". Having now read the… Read Full Review

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☆☆☆☆☆

“My wife booked a Rally driving half day through...”

Written on: 25/11/2008

My wife booked a Rally driving half day through Activity Superstore. Arrived at 8.45am and then waited until 10.30am to drive for approx 5 minutes. Waited around whilst all the others had there go, after another hour had another 5 minutes driving.
Spoke to other drivers agreed there was too much waiting around, big difference was they paid £90 direct to supplier we paid £179. Complained to the rally school who seemed to blame Activity superstore… Read Full Review

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☆☆☆☆☆

“- i ordered my item from Activity Superstore with...”

Written on: 20/10/2008 by sajpatel (1 review written)

- i ordered my item from Activity Superstore with special delivery, paid an extra £6.45 for delivery. My item arrived a week later! (even though the website says it will be with you next day if you order before 10)
- the item i ordered was a wedding gift, since it was so late my colleague never received this gift until after the honeymoon. Must be nice getting married and thinking your work colleagues haven't got you anything!!
- customer service was disappointing. The first time I rang them… Read Full Review

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☆☆☆☆☆

“I was given a spa voucher as a birthday present but as...”

Written on: 26/09/2008 by HP01 (1 review written)

I was given a spa voucher as a birthday present but as none of the locations were nearby I decided to get a refund (with the permission of the gift buyer). I returned the vouchers on recorded delivery July 31st and after numerous emails and a letter I still have not received a refund.

Would not purchase anything from Activity Superstore ever!… Read Full Review

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☆☆☆☆☆

“I was bought a Ferrari Frenzy from Activity Superstore...”

Written on: 15/09/2008 by rob7131 (2 reviews written)

I was bought a Ferrari Frenzy from Activity Superstore by my partner for my 30th. I phoned to book, thinking it was a simple procedure. Bear in mind this present was bought in August there were NO places available until... Well, there were no places available. The earliest one would come available is NEXT MAY but I could not book that, I would have to keep ringing back (on a 20 minute 10 p per minute call) between now and then.

Simple you think, easy - just get a refund?

Can I speak to your… Read Full Review

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★☆☆☆☆

“Very "iffy" communiactions - emails (ie booking...”

Written on: 07/09/2008 by simonjr (1 review written)

Very "iffy" communiactions - emails (ie booking details) are sent almost anonamously (so very easy to delete as spam in your inbox). The directions provided for our Wimbledon tour were wrong which resulted in an endless detour and being late - the hosts weren't clued up either.

Have written twice to complain but not yet had a reply back as far as I am aware. Suggest use these people to get ideas - than book direct - you'll save yourself about half the cost and probably get accurate… Read Full Review

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★☆☆☆☆

“My voucher for a facial/massage was a present from my...”

Written on: 04/07/2008 by ckok (1 review written)

My voucher for a facial/massage was a present from my husband.

I received the same present 2-3 years ago and it all worked out very well then - I booked the experience without problems and later even managed to change the date without any hassle. This time, however, has just been a very frustrating experience just trying to redeem the voucher. Seems a much lower level of customer service than before.

I have asked my husband to take me out to dinner instead next time… Read Full Review

Neetnots's Response to ckok's Review

Written on: 22/01/2010

I agree, have used in the past very successfully - 2007 I think.
<br/>So gift from hubby Aug/Sept 09 last was eagerly anticipated but am struggling to book an activity of any sort - see review 22/1/10.

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☆☆☆☆☆

“All customer service (if you can call it that) seems...”

Written on: 24/06/2008 by nicefella (1 review written)

All customer service (if you can call it that) seems to be done by email with a weeks wait in between. It's almost impossble to get dates from them to suit me. All they've offered is vague months for the track I really want to go to. I've spent hours on hold over various days only to talk to someone who appeared to be just taking messages. Mine too was a present which makes it all the more heartbreaking. It all seems to be smoke and mirrors.

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☆☆☆☆☆

“I do not recommend Activity Superstore as it seemed...”

Written on: 14/06/2008 by carleast (7 reviews written)

I do not recommend Activity Superstore as it seemed they were good at first but I feel from my experience they delivered nothing. I've been waiting to use vouchers for what seems like an eternity and I can never use them as far as I am concerned. I have spent 6 months trying to sort them out. I must have spoken to 20 different people.

I'm currently waiting for a cookery course but they forgot to add me to the waiting list in January it seems! Nonetheless the guy said that they had only had one… Read Full Review

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★☆☆☆☆

“Allow at least a month for Activity Superstore to send...”

Written on: 08/09/2007 by tedone (1 review written)

Allow at least a month for Activity Superstore to send the voucher in the post, and don't organise anything until the voucher is received. My voucher was a gift, and my friend who sent me the voucher was very disappointed that they let her down… Read Full Review

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★★★★★

“Activity Superstore - Professional and friendly...”

Written on: 23/06/2004 by jaynesummers (1 review written)

Activity Superstore - Professional and friendly service. Staff were eager to help and were very useful when I was trying to choose an activity. Range was good and I received my voucher pack within a few days!… Read Full Review

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