I have had a querey in that i returned two items and only one has been creited to my account, despite chasing this three times, i am still being told it is being investigated, on top of this, i have placed two orders and they have both been cancelled, without my being informed!!! I queried this and was told it was because i was either exceeding my credit limit or hadnt made my minimum payment on time - i was WELL within my credit limit, plus had made a payment TWO WEEKS before it was due, so i have gone back to them yet AGAIN and so far am yet to recieve a satisfactory response. Shocking customer service, i will be settling my account and cancelling in due course and i advise people who like, easy, hassle free shopping, to steer well clear!!

Having always known about Freemans, I only just strated shopping on the site. I have found lots of lovely clothes on there and have even found myself getting tempted by their great christmas offers (even though its only September. I have always found their clothes to be well fitting and to look nice on, plus if I have ever had problems their customer service has been brilliant.

I have the Royal Mail proof of delivery. It's been more the 13 days that the item was received and they claim there's not on their systems so for them it was not yet received. According to the customer's service it takes 3 weeks to get on their systems. That's the biggest bull s**it ever. I know the scam too. For a company of that size, retaining for 3 or 4 weeks your money means that they are earnning the interests of that money! If they do that to every refound they can make money without selling anything! NEVER AGAIN!

I was a past agent for freemans, closed account and paid this off now 11 years later i received a letter from a debt collection service saying they had b ought my debt from freemans, not very nice considering i owed nothing!! I have had no correspondance from freemans at anytime during the past 10 years to say i owed anything, The collection agency have said that if i don't have proof of payment then i will have to pay them £1000. WHO KEEPS PAPERWORK FOR ANYTHING that they no use for this long.... They also said because Freemans have so many peoplle who owe them money that they have just got to it now surely not!!! My advice never be an agent for Freemans or Gratten catalogues....

Overall, Freemans as a catalogue is poor. I have been a customer with Freemans for about 5 years now and since I joined they have made very few changes with their products. There are still items in there that were there when I received my first catalogue - and at the same prices!!!! The delivery time on items is VERY slow, sometimes you have to wait up to 10 days to receive one item. And often you only receive one item out a few ordered! On the occasions when something isn't in stock they give you a vague idea of when it will be coming in, but that doesn't actually mean anything because 9 times out of 10 they never actually get that item in again! The quality of the clothes is generally good but I find that the sizing is normally out and the clothes come up too big or too small. They don't have much variety in the catalogue and I find that it gears more towards the older generation than the younger and sticks to the same trends rather than keeping up to date with new ones. Electrical items and gifts are normally extremely overpriced.

I have called the customer service department several times and each time the staff have been really nice, helpful, and not waiting on the phone. I also like the fact the helpline is open until 11pm which I find is helpful, the products I have recieved have been excellent quality, well packaged, and timely delivery apart from companies such as Amazon which are quicker. However it's a great shame that Freemans use a 0871 and 0844 number which is a complete rip off, products are already very expensive and they should not be ripping customers off my forcing us to call an expensive number.I would urge anyone who is placing regular orders to get discount codes before placing any orders from general search engines, there is plenty out there and you could save so much money. Maybe a live chat program for customers to chat while logged onto the website might be a good idea, more variety for male clothing is also an idea. They use call centres from the UK which is a rarety these days, I would recommened Freemans as a reputable company, but try not to call them unless your calling from work or something.

I ordered some dresses for my holidays. so far so good. but wait until you need to return anything. waited in for 2 full days but no one came to collect. emailed customer service and asked them to do something also felt some compensation in order. do they really believe I like waiting in for 2 whole days. sent me a prepaid label and credited my account before they received my goods back. WOW AM I SUPPOSED TO BE IMPRESSED? sent further e mail requesting some level of compensation for my time wasted and now having to go to post office which is not nearby. Funnily enough never received a reply.

I ordered a Jacket over a month ago, and I am still waiting. My mother in law rang Freemans and they said it would be another 28 days. If getting the item is a problem they should not advertise it!!

I won't use them again.

I recently ordered a coat from the Freemans website, on ordering I was told that delivery would be within 5 working days. However, after 10 days I still had not received the item, and on querying this with their company, I found that they had cancelled my order, without notifying me! As the item was a christmas gift, I was very annoyed as I had now missed the deadline for christmas ordering. I re-ordered the item anyway online, and received notification of the order via email. It has been 10 days since then and I have recieved no further communication from them- I have sent several emails to customer service asking for support regarding my order but have received no response. I will now be cancelling my order and will not be using Freemans again.

Where I live there is a very poor coverage for returns being collected. The last few times I used them I had to request collection on 4 or 5 different occasions for each return becaus the agent did not turn up. They refused to send me returns labels for several months, saying they had to be picked up. Interestingly, I did not have a By Now Pay Later account with them. I used debit/credit cards to pay in advance. A colleague, who lives nearby had no problem getting returns labels - she does have a By Now Pay Later account. So............ if they have your money, they will try their best to keep it as long as possible but if you are a credit customer they will process your returns as quickly as possible so that they can resell them. Seems like a bit of a scam to me. I won't fall for that con trick again.