I joined on 3 month offer, they sent me one set of matches in two months so I asked for refund. I will paste their response below but basically they asked me to change my religious belief, ethnic choice, distance, age and pretty much everything about who I am looking for so they can send me matches. Useless and no refund my responses to them are the caps locks   Customer By CSS Email  (23/09/2017 04.02 PM) I have already responded twice to this so not sure why you are sending it again and by the way the first time I left feedback on the site was one week after joining but you didn't bother to respond Subject Dear A, eharmony Customer Care Response By Email (22/09/2017 05.08 PM) Dear , Thank you for contacting eharmony Customer Care. I am sorry to hear that you wish to leave our service, and I would like to provide you with some clarification regarding the number of matches that you are receiving. I would like to let you know that we deliver new matches to you as soon as we find them once our daily search is complete. The number of matches you receive at any given time can be a reflection of changes to your Match Preferences as well as the number of eharmony members who are not only compatible with you, but who also fit your selection of personal preferences. There are times when you may receive many matches but there are also times when you may not receive enough matches. I HAVE ONLY BEEN SENT ONE NEW MATCH IN OVER A MONTH THE OTHERS ACTUALY DONT MEET MY CRITERIA AT ALL With this in mind, I would like to provide you with some suggestions which will help to increase your matching pool. I would recommend keeping an open mind regarding distance. For example, if you are willing to receive matches from 35 miles away, it is better to choose a 60 mile radius rather than a 30 mile radius. With a 60 mile radius, you can always close any matches between 35 and 60 miles, but a 30 mile radius would prevent you from receiving anything over 30 miles, even if it was just 31 or 32 miles away. We have many successful couples that have met the love of their life from distances they might never have considered before. Of course, this is entirely a personal decision, and if you feel a match is too far away, you may certainly close the communication. THE MATCHES YOU ARE SENDING ARE A MINIMUM OF 20 MILES AWAY MOST ARE OVER 60 MILES AWAY WHICH IS TOO FAR FOR ME IN ANY CASE Moreover, I see that you have selected to receive matches who are White, non-Hispanic and Christian matches. I certainly do respect your choices and we do not wish you to compromise with them. However, in order to open your matching pool, I would suggest that you please consider expanding this setting by selecting other or more ethnicities and religions that we have. WHY WOULD I CHANGE THIS I FOLLOW THE CHRISTIAN FAITH ANY OTHER WOULD NOT MATCH MY LIFESTYLE AND WHY WOULD I BE MATCHED WITH SOMEONE I WOULD NOT BE ATTRACTED TO If you wish to change these settings, you can follow the directions provided below: 1. Log in to your eharmony account 2. Click the “Match Preferences” button at the top of the page from the dropdown menu on top 3. Click the left or right arrows to highlight the “Distance” tile 4. Click on your current distance selection displayed under the line “How far should we search for your matches?” 5. Click on the selection that indicates your distance preference (b) 3. Click the left or right arrows to highlight the “Ethnicity” tile 4. Click on your current Ethnicity selection 5. Click on the selection that indicates your Ethnicity preference Be sure to select "Save" We completely understand that these settings are personal to you and would never ask you to compromise your beliefs or preferences. We only want to make suggestions that could potentially help increase your matching pool. WELL THAT IS EXACTLY WHAT YOU ARE ASKING ME TO DO AT 51 YEARS OLD YOU ARE ASKING ME TO COMPROISE MY BELIEFS AND PREFERENCES SO THAT YOU CAN SCRAPE THE BARREL AND FIND SOMEONE WHO YOU COULD CALL A MATCH AND I WOULD NEVER BE ATTRACTED TO In the meantime that the system sends you more matches, I would suggest that you communicate with those that you have under your account. THOSE YOU HAVE SENT ARE EITHER NOT ON THE SITE, OLD, UGLY OR LIVE TOO FAR AWAY, THEY ARE NOT THE TYPE OF PERSON I WOULD BE ATTRACTED TO LIKE YOUR ADVERT I WOULD FEEL I WAS STUCK ON A DATE WITH A PIG OR AN OWL HAVE YOU SEEN THOSE MATCHES YOU SENT ME, YOU ARE HAVING A LAUGH Also, our goal is to find matches for you that are compatible with your unique personality in deep and important ways as well as those who fit your Match Preferences too. Your compatible matches are sent out to you based on the 29 Dimensions ™ of Compatibility. What we ’ re looking for are matches that have answered the questionnaire in a similar manner as you. Additionally, you can access the compatibility section under the profile of your Compatible matches and see why we paired you. We understand that you won ’ t feel a connection with all of your matches. Although we put a lot of emphasis here in the early stages of being matched with someone, establishing chemistry only accounts for a portion of what makes a relationship last and is only something you can determine once you get to know someone. We caution you from trying to make such an early assessment from just the match detail information. THIS IS RUBBISH, IF YOU HAD SOMEONE WHO IS COMPATIBLE, IE FITS MY CRITERIA , WHO I MIGHT BE ATTRACTED TO AND THEN ANSWERS THE QUESTIONS TO BE COMPATABLE WHICH IS WHAT YOU ADVERTISE With this being said, so that we can best assist you, please reply to this email with the reasons why you are not happy with your matches. PLEASE SEE ABOVE AND IF YOU DO NOT REFUND ME I AM GOING TO PUBLISH YOUR RESPONSE ON ALL THE REVIEW SITES SO THEY ALL KNOW THAT FOR YOU TO FIND THEM A MATCH THEY HAVE TO CHANGE EVERYTHIGN THEY WANT IN A MATCH SO YOU CAN FIND SOMEONE HUNDRED OF MILES AWAY THAT THEY WOULD NOT BE ATTRACTED TO SO THAT JUST BECAUSE THEY ANSWERED THE QUESTIONS IN A SIMILAR WAY Unfortunately, we are unable to honor your request for a refund, as you are outside the eligibility period as stated in our Terms and Conditions. UNDER THE SALES OF GOODS AND SERVICES ACT YOU HAVE TO PROVIDE A SERVICE THAT IS FIT FOR PURPOSE NOT JUST TAKE PEOPLES MONEY AND DO NOTHING THEN SUGGEST THEY CHANGE THEIR ETHNIC AND RELIGIOUS PREFERENCES, ACCEPT OVERWEIGHT OR AGED MATCHES WHO LIVE HUNDREDS OF MILES AWAY AND CHANGE EVERYTHING ABOUT WHAT THEY WANT IN A MATCH SO THAT YOU CAN FIND SOMEONE WHO HAS PAID YOUR FEES TO MEET SOMEONE WHICH YOUR EMAIL SEEMS TO SUGGEST SHOULD BE SOMEONE YOU CHOOSE RATHER THAN WHO I MIGHT BE ATTRACTED TO ETC You can review our complete cancellation policy I can confirm that the automatic renewal feature has been disabled on your account, so that your subscription will expire at the end of your current term. GOOD I DO NOT WANT TO RENEW To review your current subscription term and settings, please log in to your account and view your Account Settings. For future reference to turn off the automatic renewal feature, please follow these easy steps below: 1. Log in to your eharmony account 2. Click on the dropdown found on top 3. Click the "Account Settings" link 4. Click the "Billing" tile 5. Click the "Cancel My Subscription" link at the bottom of the page to begin the cancellation process 6. You will be asked to answer a few questions about your experience with eharmony 7. Be sure to go through all steps until you receive confirmation that automatic renewal has been turned off Please note that "Restart my membership" option will appear for 30 days of your subscription's expiration date. Clicking on this feature activate your Automatic Renewal feature and renew your membership at its end. I would suggest that you pay no heed to it at all. We would appreciate the opportunity to help you make the most of your remaining time with us. Our experienced Customer Care agents are available by phone at 0800 028 0308, Monday through Friday 10:30 a.m. to 7:30 p.m. and Saturdays 9 a.m. to 6 p.m. We look forward to helping you find your special someone. Yours Sincerely, Customer Care eharmony Customer By CSS Web (22/09/2017 12.43 PM) you haven't even sent a match to me for over a month the other matches are the same and not suitable. I have emailed you three times to tell you I want my money back and to cancel, there is no one on this site Question Reference from Customer Care (22/09/2017 05.08 PM) DearThank you for contacting eharmony Customer Care. I am sorry to hear that you wish to leave our service, and I would like to provide you with some clarification regarding the number of matches that you are receiving. I would like to let you know that we deliver new matches to you as soon as we find them once our daily search is complete. The number of matches you receive at any given time can be a reflection of changes to your Match Preferences as well as the number of eharmony members who are not only compatible with you, but who also fit your selection of personal preferences. There are times when you may receive many matches but there are also times when you may not receive enough matches. With this in mind, I would like to provide you with some suggestions which will help to increase your matching pool. I would recommend keeping an open mind regarding distance. For example, if you are willing to receive matches from 35 miles away, it is better to choose a 60 mile radius rather than a 30 mile radius. With a 60 mile radius, you can always close any matches between 35 and 60 miles, but a 30 mile radius would prevent you from receiving anything over 30 miles, even if it was just 31 or 32 miles away. We have many successful couples that have met the love of their life from distances they might never have considered before. Of course, this is entirely a personal decision, and if you feel a match is too far away, you may certainly close the communication. Moreover, I see that you have selected to receive matches who are White, non-Hispanic and Christian matches. I certainly do respect your choices and we do not wish you to compromise with them. However, in order to open your matching pool, I would suggest that you please consider expanding this setting by selecting other or more ethnicities and religions that we have. If you wish to change these settings, you can follow the directions provided below: 1. Log in to your eharmony account 2. Click the “Match Preferences” button at the top of the page from the dropdown menu on top 3. Click the left or right arrows to highlight the “Distance” tile 4. Click on your current distance selection displayed under the line “How far should we search for your matches?” 5. Click on the selection that indicates your distance preference

I joined eHarmony (the UK version) as part of a 3-month subscription in the anticipation that like its glossy adverts promised, I would meet some genuine people who were interested in forming lasting friendships and/or relationships, based on its famously touted 'scientific' compatibility approach. How wrong was I?! Its drab design and restrictive matching method aside [one can't search for people – instead, eHarmony sends 'suitable' people to your inbox], there are a few key glaring problems with the service: 1. eHarmony claims to find the 'right' people for you based on your chosen criteria, yet should you be specific, suddenly there aren't any matches. I fail to believe there are absolutely NO matches for criteria that frankly, aren't like asking for a glittery unicorn with luminescent hair that vomits up bottomless money. It also seems to interchange 'Somewhat Important' and 'Not Important', so all and unsuitably sundry get 'matched' with you. I even had one person from Queensland, Australia in my 'What If?' section, not to mention theists and people years younger than me. That's how bad it is. 2. A vast majority of profiles are either dummy, inactive or on free subscription, so should you try making contact, you won't get a response. The very few active people on there are usually time-wasters. I only had three contacts: one never messaged unless I did (and didn't bother showing any interest for a prospective meet-up that *he* suggested), another claimed to be an enthusiastic 'conversationalist' but once outside the site, was little more than a one-trick, one-line serial Whatsapper who was evasive with personal information, not interested in finding out more about me and eschewed phone calls, while the last one appeared as some robot that sent an icebreaker question then immediately demanded I added him on my Whatsapp. Er... no, thanks. 3. For the amount of money you pay for subscription, the site is woefully lacking in features or any appeal thanks to its very rigid, staid style. It doesn't foster an environment that feels organic nor one where you sense you're actually interacting with people. Seriously, it's as if you're in a beta-testing environment for a prototype and encountering bots. Overall, I'm heavily disillusioned with this site and have had to take my online curiosity elsewhere. I've heard about the success stories on eHarmony which, while I wouldn't totally rule out, make me question the actual percentage of them. Either way, I will never venture into eHarmony again. It's a ghost town.

Not worth the hassle!!! I also DO NOT like that you have to use the stupid password made up for you. I will never be able to remember it! And you can't just look at the pictures of the people on the site until you have paid for a subscription! Other sites are the other way around for good reason, if we SEE someone we think we would like, we're more apt to want to get to know them. EHarmony doesn't really understand the law of Attraction they claim they do.

I joined up and I answered all their question two of which where " How important is age" and "How important is distance". I answered YES to both. They have sent me lots of matches none within my area not even my county and none within the age range I gave them. The web site is not easy to use. All I can say is don't bother!!! Lorraine Cornwall