Maplin Electronics Reviews - www.maplin.co.uk

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★★★★☆

“spoilt for choice”

Written on: 11/09/2013 by _und3rc0v3r (3 reviews written)

I was looking for CCTV systems and they had so much to chose from. I ended buying a set of cameras made by SWANN. Maplins on line set up video was excellent and made it easy for me to cover my house with cctv cameras… Read Full Review

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★★★★★

“Touris to UK Adaptor”

Written on: 01/09/2013 by LABOIRALOR (1 review written)

I was given a brouw new Rowenta Iron with too pins like plugs, i'ne tried so many adaptor, but noe were compatiable, then yesterday in popped into Manpli in Hammersmith with the Rowenta Iron, and asked one of your staff, i believe his mane is Ravis Careem, i said, Yes madam, 'we have the compatiable' 'come with me please' he lead me to the shelves with assoted adaptors and handed me 'Tourist to uk Adaptor. I asked him, if he was sure, it's the right one, he answered, 'yes madam, i've sold… Read Full Review

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★★★★★

“Telescopic ladder”

Written on: 12/08/2013

I ordered this telescopic ladder on the 8th of August,I had an email to let me know it had been despatched on the 9th of August, and an email to let me know where it was I received email to say it was in the warehouse to be delivered , within two working days, to my surprise it was delivered on the same afternoon about 3o clock , that's really fast delivery.the ladder is everything that we need not too heavy , very good product excellent. Price and super excellent servis well done maplin… Read Full Review

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★☆☆☆☆

“worst customer service i have ever received”

Written on: 04/05/2013

had faulty goods from them (their own brand) in it's original packaging with their own logo on it but i had no receipt. they refused me a refund or an exchange. i wasn't happy and quoted that it wasn't fit for purpose as it was damaged and stat rights state that i do not need proof of purchase if item is faulty they said the law didn't matter they needed a receipt! i kicked off and had to shout at the staff to get them to test the item they then exchanged it VERY begrudgingly. would not step… Read Full Review

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★☆☆☆☆

“Buy in bulk at Maplin because you have no other choice!”

Written on: 02/04/2013 by AlvaroD (1 review written)

I visited the Maplin store in Colchester today to buy 4 screws to fit a new Hard Drive. Do they sell the correct screws - Yes - Good start. Can I buy 4 - No Way! I have no choice (except the one I made to NOT BUY) but to buy 50 (YES 50) I want 4 and would have to waste the other 46. I asked in the parts department if they sold them individually, not a chance, I was told, "It's better for us this way" Well it's not better for the customer, so I'm off to order 4 (yes 4 :)) online... Will… Read Full Review

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★☆☆☆☆

“2 months later still waiting for a refund!!”

Written on: 21/02/2013

Returned an item to my local store which had to be sent to head office. Fair enough but 2 months have passed with 5 costly phone calls to customer service all promising me i would have my money back in 48 hrs max! STILL NOTHING this is ridculous customer service i have no product and no refund!… Read Full Review

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★☆☆☆☆

“Always Pay With A Credit Card”

Written on: 16/01/2013 by RittMickley (1 review written)

I purchased a LCD projector from their Watford to use with my Laptop. Despite having a USB port nowhere on the packing did it state not suitable for a use with PC or Laptop. I paid a trip to their Maidenhead to ask for my money back as the produst was not fit for the purpose I had purchased it for. The shop assistant informed me that I had to return it to their Watford store and he would nor refund the money. When I informed him that I had purchased the item with a credit card and that I… Read Full Review

Bertie's Response to RittMickley's Review

Written on: 16/01/2013

My experience at the Parc Pemberton Llanelli branch was totally different when last year I went to purchase a 500 gigabyte hard drive that was on special offer.

But this Llanelli branch is one of many, and if what RittMickley has described is endemic in the other branches, then Maplin stores will probably go the way of Comet's, leaving them online only which maybe no bad thing seeing as how efficient the mail and carrier services have become these days.

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★☆☆☆☆

“God help your bank balance”

Written on: 06/12/2012

Over priced, tacky, pushy sales people, unhelpful with returns, patronising customer service, where do I start. I purchased a satellite box with maplin which turned out to be faulty. When I returned it, I was asked to wait. About 10 minutes later the sulky faced manager came out with a how dare you make me work face and gave me a "grilling". The problem was, the remote just wasn't working. It didn't break or wear out, it just never worked. After about 5 patronising questions he agreed… Read Full Review

Ryanbern's Comment

Written on: 07/12/2012

Can only agree 100% with the review above of Maplins, Ignorant Mr know it alls, That know only how to be rude, Quality of goods very poor and overpriced,

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★☆☆☆☆

“Very Poor Quality”

Written on: 28/10/2012 by luger.205 (1 review written)

The sound is distorted in any volume settings. This is very poor product. I don't understand why anybody would sell a nonsense like this… Read Full Review

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★☆☆☆☆

“poor product”

Written on: 25/10/2012

9% of all product sold by this company is returned because it does not work. This imformation was given to the workforce by the managing director himself at a meeting a few weeks ago. good look… Read Full Review

Mushy408's Comment

Written on: 26/10/2012

It's a well known fact (also I used to work for them) that Maplin Electronics buy rubbish from China and re-label to sell at a 3-400% price increase in their own store.
If you ever decide to buy anything from this so-called "Electronics Specialist" just look on Amazon for the same product but 75% cheaper.

Also, anyone who is actually interested in electronics - go to Farnell Electronics in Leeds as they are THE electronics gurus.

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★★☆☆☆

“Poor product quality”

Written on: 16/10/2012

The markup on the cheap imported cr*p they sell is ridiculous. Their not competitively priced to start with compared to other similar retailers. I've bought products from Maplin previously, and had to return on several occasions due to complete failure or quality. Also, on a few occasions i've had the suspicion that the goods were previously used - scratches, fingerprints, batteries already in remote controls etc. I've submitted negative reviews on Maplin web site, and they were sent for… Read Full Review

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★☆☆☆☆

“second hand goods, sold as new. ”

Written on: 15/10/2012 by Terry_g (1 review written)

I bought a rack mountable CDN22 dual CD player after being emailed a flyer. I have copies of the email which say they are brand new. When it arrived it was scratched and dented. I complained and they delivered another the following day. This one was worse than the first, not only scratched and dented but also was starting to rust where the top had been damaged by someone trying to get the unit open. I called them again but they were very unhelpful, saying they had run out of stock and that they… Read Full Review

Kai1989's Response to Terry_g's Review

Written on: 19/10/2012

year same but with numark mixtrack pro

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★☆☆☆☆

“If you need to return items ”

Written on: 13/10/2012

I purchased an item in Maplin and it was not working as I expected. The customer service was very poor compared to when I purchased the item. I was made to feel quite small when asking for a refund as the item didn't meet my satisfaction. Shame really as I have purchased a lot from Maplin before this, but I wont be going into the shop again in Norwich town centre. I cannot comment on other stores but if a 28 day no quibble refund is offered it should be just that… Read Full Review

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★☆☆☆☆

“Very bad experience”

Written on: 05/10/2012

Selling products not in stock. Been waiting for order over a week. Noone let me know it is discontinued. Money refund after few calls. Very bad service. They don't care about customer. Never will shop there again… Read Full Review

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★★★★★

“Haider / Wembley ”

Written on: 23/08/2012 by portuguese (1 review written)

Hi ,I was sooo amazed and happy by this gentleman ,his name is Haider and soon I went to the shop he came and asked very politly if he could help me I just wanted some cartriges for my printer ,he asked the reference number ,I did have one but was not the right one so i said to him that my printer was in my boot ,I brought the printer in and he took the number and did put the cartriges in wich I never knew how to do it he porsuit to explain it to me how to . I have to say what an amazig guy… Read Full Review

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★☆☆☆☆

“ONLINE SERVICE”

Written on: 21/08/2012

I purchased an item online and have been sent the wrong item twice. Customer service were polite but failed to apologise for poor service. First time I was sent the wrong outdoor socket, 2nd time I was sent printer ink! have now been told the correct item might turn up in 5 days which is of no use as the electrician is coming tomorrow! I was also told that I have to return the 2 incorrect items via post or to a shop. DO NOT USE MAPLIN AS VERY POOR SERVICE… Read Full Review

Boltsradio's Comment

Written on: 02/10/2012

I have been sent the wrong item & told on two occasions the correct item would arrive. WRONG. They told me to keep the wrong item but as I wanted a refund I would have to send the wrong item back. They sent a van to get it in 2 hours.
thEy would not sent the correct item I have waited in for 3 day so quick. Head office did not want to know.

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★★★☆☆

“customer achieves what manager should of”

Written on: 17/08/2012 by saraffina (1 review written)

Just over a year ago i purschased a Philips picopix projector for the last month or so i began experiencing difficulties where my viewing was tempoarily interupted then it became permanentely nterrupted. Initially i had long white lines running half way down the picture then the picture went all together. i went into the store where i had purchaed my item and was told had i tried reconnecting all the wires from scratch as this could rectify the problem. This i did to no avail. I then went back… Read Full Review

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★☆☆☆☆

“Ignorant supervisor and poor service”

Written on: 10/08/2012 by SoggyBeans (9 reviews written)

I recently ordered a B grade product via maplins website. It arrived quickly, the box had been opened, but I expected this as it was B grade stock. However, after setting it up, it quickly became apparent that it was faulty. I rang maplins head office, customer service to find out if I could return it to my local store. A very helpful lady advised me that I could. This is where the problems started... A sales person at the Doncaster store took it into the back to attemp to test it. When… Read Full Review

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★☆☆☆☆

“Maplins Low Quality at premium Prices”

Written on: 17/06/2012

I bought a Maplins Temerature controlled soldering station for 49 quid and it solders quite well believe it or not. My grumble is that the soldering does not fit properly into the holder and when it does sit in its holder the metal spring comes away from the soldering docking station, so to speak. When this happens,which is very often you have to hold a hot iron in one hand and fix the soldering iron stand with the other hand. The quality of the plastic case is pretty terrible too I can only… Read Full Review

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★☆☆☆☆

“They Do Not Like Returns!!! Beware...”

Written on: 30/04/2012 by Seabed (14 reviews written)

Before you even consider buying electronic goods from Maplins... read this first, and then its up to you.... you have been warned!!! I bought a Touchpad Android last year from these people. It was faulty from the start. They were contacted and the item returned 3 times over a 4 month period. Each time they refused... 1) To replace. 2) Refund. I had to write to my MP.. Trading standards, and Bank Santander... and the Bank did not want to know... trading standards were about as useful as a… Read Full Review

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