Zen Internet is over-hyped listen if you like your being line dropped time and time again then zen internet is for you! overpriced and overrated and all these magazine that praise this ISP up should be ashamed of themselves I have had 2.4 years as a customer and I can't take anymore there c panel is so bad it drops every evening.

Hey then you get a simply question to ask the support team, oh sorry we can't help with that? duh!! I been with BT Hub since and no-more problems, less cost £24.99 (Unlimited WIFI) and not capped like zen internet. stay away from zen if you want a decent broadband use BT.

They supply the line and they are GOD when it comes to broadband and if you think the grass is greener elsewhere you are so wrong!! don't be taken in by Zen internet look at the disappointing reviews!!! yes all good for a few months or for the newbees with zen, then all hell breaks out, Oh if you think they will speed things up and get your internet back on! don't kid yourself.

Nobody can beat, BT broadband as much as you think your getting a better deal, I hate to say BT is better in fact it kills me to admit it. I ain't no lover of BT and never have, but the fact is, BT is tthe only way forward when it comes to broadband.

when things go wrong, you have to wait for communication to go through a third party before its sorted, if your with them directly and there a problem, then your get it sorted within 1 hour!!

So remember don't be a smarty and listen too all these compare broadband idiots. listen to a wise person that have tried them all and always returned to BT with my tail between my legs.

I have only joined zen internet this month the 8th of december 2009 my internet went live, i am so happy with their service , you do have too pay more, but no more indian call centres and being passed from person to person, and english speaking technical help who can understand you easily makes a hell of a difference, but the only draw back i have is i am on the zen 8000 lite which i have found out by using the internet every night is not enough for me, so will have to pay more than 17.21 or whatever it is a month, but will as i know i need to as i am always on the internet ,so if you are like me and always surfing then i suggest you get better the the light package as i have used about 3gb and only have 2gb left, for this month, hence the reason i say it is no good too me.

I was with aol before which is no use to anyone then i went with sky who are good too as they gave me unlimted downloads for 15 pounds a month but depends if u are a customer and where you live as tried to get it for my new address but it doesnt work here they offered me sky connect but not sure if this is the right road to go down ,so this is the reason i opted for zen internet but had no problems to report and month to month contract only clause is you have give zen 14 days notice to cancel your contract for next month.

so all in all i am a very very very happy zen customer

thanks

ian

Great customer service, easy web interface which makes managing my adsl lines very simple
I can do everything from my zen portal I don't even have to call them.

I have used Zen for many years and will continue to use them for many years to come.

Zen Internet are appalling . In the space of one week their service has stopped twice for the entire day. ie cant send or collect emails. I'm paying a fortune for the service around £500 /year and it would appear that the notion of compensation, sorry or a possible fix time is not even a consideration =- they've been relatively good 'til now - i've been with them 3 years but it would appear they are now unable to cope.

Been with Zen Internet for 3 years for my home isp, only problem in this time was down to the BT adsl service. Zen identified this very quickly but it took 48 hours for BT to admit the problem was at the exchange.

I've been with Zen Internet since 2002. In 7 years with them I've only had one major problem, and that turned out to be because BT had wrecked my ADSL line. Their support were really helpful in working out what the problem was and contacting BT for me (BT were hopeless in their support, by the way). Excellent support from ie the people you call actually seem to know what they're talking about
Excellent service availability. The only problems I've ever had have been BT's fault.

As for speed, I'm almost always able to get 6Mbps, which is apparently just about the max my line can handle.

The only thing is I wish they'd up their download limits. It is a tad expensive. I'm paying £25 a month, and only get 25Gb download cap. £1 per Gig thereafter. I would be far more happy paying £25 a month for unlimited downloads.

Zen Internet is great when it works. C panel goes down too often for my liking. My site is then off line and so is my business. it seems to happen every 3 to 4 months. As a business, I can't afford this type of service. Just not good enough.

I've been with Zen Internet just over a year and not once have I lost my internet connection because of faults. Customer service has always replied within a few hours. They've never messed up the billing. Website (especially the customer portal) is excellent. Includes webspace ideal for photos and backups.
An excellent service, but you have to pay a bit more for it.

Zen Internet were reliable with great backup and good communications . I have been with Zen for years and have hardly ever had a problem, when I did it tended to be down to to an old modem, since getting the latest type from them I have never had another. The guys cannot be more helpful and problems are always quickly resolved. It may cost a little more than most but the saving in hassle is certainly worth it, I am sometimes tempted to search elsewhere but hear of so many problems, if it works why change, and anyway, the names great!

Poor quality of hardware. Poor knowledge levels at technical support. Lack of English speaking tech support (only speak computerease, which I dont and they seem un willing to translate to plain English). So far over 4 hours on phone and no further on. Dreadfull for an award winner!