Home Claims staff are rude and unhelpful. Can never speak to the same person twice and can never speak to a manager. Took over a month and over 6 hours of phone calls only to finally say they were turning down my claim. Absolutely disgraceful customer service. AVOID AT ALL COSTS

Hastings have cancelled my car policy without any warnings, no email or a letter. Received email on 14th May stating your policy is cancelled. When asked they said because my car was write off and I should insure another car within 30 days, but I didn't know of this 30 days and Hastings didn't contact me by any mean to warn me. I spoke with Blessing on 15th May she escalated to her manager whose response to me is go check Terms and Condition, so basically Hastings are not doing their job to send me email to warn me that my policy will terminate after 30 days rather a MANAGER is telling me go read terms and conditions! IF THEIR MANAGER RESPONSE IS LIKE THAT WHAT DO YOU EXPECT FROM NORMAL EMPLOYEES!! I WORK IN CORPORATE BANK AND MY ADVISE TO HASTINGS BE PROFESSIONAL AND LEAD BY EXAMPLE. Spoke with someone on 21st May and she's blaming the postman she said we issued you a letter on 04th May, a letter that I have never received. I said to her guess what I received every letter from Hastings but not this because they never sent me a warning letter. Complete unprofessional-ism they cover themselves they didn't do their job and now blaming the postman, and rude response from a manager! I will just say they have no integrity. I will keep fighting for my rights

they took 78 eur to my card visa without having an account with them and despite that they confirmed that the payment is not made with my name and I have him showed my card they refused to refund the amount

They poured motor oil & petrol onto roads (truck seen & traced), causing multiple traffic accidents in Wolverhampton in 2016 & then took a year’s premium amount, when I had only asked to pay monthly. No one person in this company is capable to take accountability, the customer service is dreadful & this is only one of several, serious crimes they have committed across the last few years. I was studying FMAAT & ACCA, whilst working two jobs & now, I was forced to abandoned my education (against will), forced to give up jobs & can’t afford bread, solely for the actions of; HastingsDirect Smart Miles, HastingsDirect & IG04.

Had policy for less than day, needed to cancel. Phoned up & person was polite, but ended up on hold repeatedly & then charged £60 all in. Took 45 minutes of on & off hold.

Passed A1 bike test today, called Hastings direct to inform them I now have full license and told not only would my premium do up but they would have to charge£25 for 'admin' on online only documents. Disgusting price and poor customer service. When documents were emailed over they were also wrong, claiming id changed vehicle registration and still excluding me from pillion passengers, another premium rate call and 10mins on hold later to be told that I had to request pillion passenger and that would be more money, and that they won't change the registration but that's the button they press to justify the £25 charge. I won't use them next year even if its the cheapest. Stay clear.

Not always easy to find your up to date policy details. My online search always defaulted to an earlier bike policy that I have not had for several years and that bike policy is still there today when I log on, alongside my current policy, yet the two bikes in between don't show. I had a minor crash at 15mph and Hasting refused to communicate with the other persons insurer, to the point where their solicitor started to threaten me for direct payment, or go to court. I had to contact Hastings 'solicitor' and get them to sort it out. Why do you pay for insurance when they don't pay out. Now, they are refusing to insure me next time. I must add, I am an advanced motorcyclist with a FIRST with the IAM.

Been with Hastings for 2 years, received a letter from them saying they were not able to offer insurance for this year. No explanation and nothing has changed except that I have another year's no claims. Called them for an explanation, call taker was uninformed and couldn't help or explain why they were not able to offer insurance again. I asked for proof of my no claims and asked why this hadn't been sent automatically if they were passing me off, again call taker couldn't provide an answer. I was told it would be emailed which it was, just missing a whole year NCB. Idiots.

Insured my bike last week payed over phone a week later still had no email comfermin that it's insured phoned up to check am insured they said I am but got nothing from them no policy number or anything av got three motor that are insured and all ways had emails with in 24 hours to comfirm it and give me peace off mind

I cancelled a scooter policy which cost £104.00 with four months left to run as I had sold scooter. To be honest I didn't expect any refund of premium, but I was shocked at the £35.00 cancellation charge. After telling the agent I would leave the policy running to gain the 12 months NCD, he informed me this was illegal, and I either had to transfer the policy onto another bike, or cancel it, either way incurring a charge. I know these charges are laid out in your terms and conditions, but surely when the premium is a low one, some common sense would apply. I have emailed their customer relations department, and have informed them that I will be not only leaving negative reviews on every site I can find, but that I will also be contacting the Financial Services Ombudsman. A word of warning to read the policy fully before agreeing to purchase it.

I reported my car last week and waited for a garage in Farringdon to pick up !!!! Still waiting Read reviews and decided i really was not happy they have my car so asjed for a different garage Still waiting have been promised sooo many call backs NOT and hence i am the one calling WHY I have paid my premiums !,,, now tonight i have been told a garage will call me tomorrow mmmmmm There is no pride these days in a good days work . Honesty sincerity good workmanship !,, gone I guess the moral of this is you go into something with your eyes shut And hope for the best

This was first time I had insurance at first was cheap but July 2015 I got brand new scooter so upgraded by policy want cheap but I had no years experience was going to cancel policy but decided to stay get year so my renewal comes for third party fire at £353 but after shopping around I got fully comp at 332 tried to stay with Hastings but they wanted 564 for year. So yeah overall they are decent company spoke to them twice recently good customer service its just in my opinion they expensive to have policy with maybe in future I could return to them

Made a claim on 20th Sept and was told that i would receive a call from their repair partner (4th dimension) within 2 days to collect the bike. No one called. I chased up the repair partner and was told that they only received the claim today (22nd Sept). The repair partner then told me their logistics team would contact me within a few days to arrange collection. The bike would then be collected a few days after the call. I'm now sitting 170 miles from home and will have to wait around 6 days for someone to collect my bike from the date of claim. Why wasn't told this on the day of claim? Not happy...

Have just renewed for the third time with Hastings. The price offered is competitive, but always phone them direct for a quote as the premium seems to end up lower than that shown on GoCompare and similar sites. One negative (although identical to many other insurers) is that when the renewal quote comes through the post in a years time, it will almost certainly be inflated by around 30%. One phone call is all it takes to return a more sensible quote. I have needed to make one (quite large) non-fault claim, and it was dealt with efficiently by Hastings and did not result in any appreciable premium increase.

I have just spend all day trying to renew Home Insurance & I just sit on hold on the phone. Will go somewhere else.

I was disgusted to be charged £25.00 to change my address on my policy, which I have never been charged before from other companies. I explained this to the telephne operator which she stated were administration charges. I then explained that this would lose custom and I would not be renewing my policy in the future, and I think when other Bikers have read this, they will consider this before taking out a policy!

do not use: they are a bunch of rip off merchants I called to cancel my policy and I had 108 quid left over the 9 months if I let it run they wanted nearly 100 quid to cancel it . certainly wont be using this shower again .