i had full cover with them my bike got baseball batted during the night they refused cover bike as a non fault accendent well lets put its this way now its cost me my job and home cause they dont stick to there word and like they say u carnt get anyone to complain or they blame ur underwriters.......

do not insure with swinton bikes, I took out a policy for my Kawasaki zzr600 a few days before i went to pick up the bike from where i bought it from, on the day i went to pick up my bike i called them to make sure everything was in order and the bike was on the motor insurance database, to find out that my bike was not yet covered for another week, (someone put in the wrong date into the computer system) i was told that i had to cancel my policy, then take out another policy then they advised me i had to pay another DEPOSIT!! i had just paid a couple of days before anyhow reluctantly i did this and left it at that until a few days ago when i asked them to change my bike on the policy. and i got sorry sir we cant cover you your too big a risk, i was thinking its the same bike as before just 2 years newer. they then advised me they had to cancel my policy costing £190.00. the policy has only been in-force for 1 month and my total for the year was £340.00 TALK ABOUT BEEN RIPPED OFF DO NOT USE SWINTON BIKES EVER!! TOTAL RIP-OFF'S

I am absolutely disgusted. I recently bought a little scooter, which was £75 a year to insure. (£9 per month). 5 months into the policy, I decided to sell my bike as I was strapped for cash. I rang swinton to be let them know I was cancelling my policy, to find that they were charging me MORE than my actual insurance to cancel! What a joke! I dont expect to pay £85 to cancel a policy for a sudden change in circumstance. Suffice to say when I get a new bike i most certainly wont be getting insured with them!!! If you don't want to be BUM R*PED with unforseen charges, DON'T INSURE WITH THIS COMPANY!

Tried to contact them on more than one occasion to change details of cover, left in a queue, eventually put through to switchboard, left message for call back and never got one. The most annoying thing is that they bombard you weeks with sales calls and are VERY pushy, not what you need with your mobile going off and you are at work. If they don't get through they withold the number and try again! Insurance has just come up for renewal I and have noticed I have been charged a PRE RENEWAL deposit taken 8 weeks prior to renewal. What's that all about?????!!!!!!!!!!!!!!!!!!!!!!!. They also charge £25 set up for for each bike on a multi bike policy (£75 before you've even started) then you can't add or change a bike through the term, if you cancel one you get charged £50. Thought the idea of multi bike was being able to change over? Needless to say I won't be renewing with them and will fight for my money back. Have been with many insurance companies in my time, some good, some bad but these take the biscuit.

I had to take this shower to the County Court. I was sick and tired of all their marketing phone calls. You have to give your phone number when you start a policy and they use this to phone you, offering products to insure your house, dog, car, life etc. I went to 2 local branches and completed stop forms. Did the calls stop? Did they heck. I spent a couple of hours on the phone ringing their head office and then decided to issue a claim via www.moneyclaim.gov.uk They just paid up without contesting. Dreadful company, which is a shame as their prices are OK>

These people are so rude and inconsiderate; I was charged £24 (fairly) because my direct debit bounced, but in the letter they sent me they said they'd try it again in 3-5 days (like anyone could have the money on their account in such a short period of time if it wasn't on there in the first instance), so they tried it again after 3 days and obviously it didn't work - I then called up today (on the 5th day) and tried to discuss it and make a payment; not only were they inconsiderate, but the girl I spoke to sounded like she didn't like men at all, she was so rude, so obnoxious and her tone was incredible, how can any customer be forced to put up with this kind of insolence? And how can a person like that be employed by anyone? Anyway I ended up having to pay another £12 on top of my £24 (plus my monthly policy charge). - I would have been happy to pay all of this if the girl ("Katie") would have explained it in a more polite manner, rather than barking it at me like some sort of angry Rottweiler. I don't know what their claim cover is like but it's definitely not worth the trouble, customer service is key to any business and I'd rather pay an extra £100 per year if it means I can talk to someone that has my best interests in mind, rather than their own or that of their employer. Please avoid this company at all costs: don't let their prices, their fancy website or their advertisements lure you in. - You'd be biting on bait that's too big to swallow, and it will be REALLY uncomfortable.

Being short of money, Swinton were a few pounds cheaper than Bennets, so I signed up and paid the money in full. When the documents arrived there was a mistake with my no claims discount years, this to them was massive to sort out, but in the end I received the amended documents. Then a couple of weeks later they cancelled my cover? They claimed that I had not supplied my old Bennets insurance details, which I had. So they took most of my money as a penalty and left me with no insurance. After a number of phone calls they admitted that it was in fact their mistake, I had in fact supplied the details, they had just failed to check with Bennets and they then re insured my bike. BUT they refused to repay the money they had taken off me and simply reinstate my insurance and if I wanted the remaining money returned so I could go elsewhere they would take even more off me. So I had to pay them even more money to get my bike insured. I will never use them again, they are useless, use them at your peril...you have been warned.

i just want to let people know what a very poor company swinton bikes are.it all started of so well, however on my way down to oulton park with a few of my friends(i live in fife,scotland)we pulled into a service station for a bite to eat, when we went to leave my bike wouldnt start so i called the breakdown company that i had my breakdown cover with through swinton.i waited nearly an hour and when the guy came his words were "oh its a bike, i dont know anything about bikes", bloody great i thought, any way he had a wee look around it....odd tap here and there....a wee pull at the fairing ect..30 mins later he decided he couldnt fix it. he went back on his phone and after a while told me that it would have to get towed to a garage however....it would be another at least 2..yes 2hours before it was picked up. i waited and waited and thought sod it, i will try to start it again and like magic it sprung back into life.....so away we went and had a lovely long weekend of bike racing at oulton park. i have also broken down at home and they have sent someone out again that doesnt have a clue about bikes. i am also due £25 cashback which i have still not recieved. they say and promise you everything to get your custom then treat you like dirt. when my policy expires in march i will be calling them and telling them where they can stick thier policy.NEVER EVER AGAIN WILL I EVEN LOOK ON THE SWINTON WEBSITE FOR BIKE INSURANCE.HAVE NEVER MET A COMPANY LIKE THEM

Never ever not insure nothing in this terrible company. They charge for everything. After somebody stole my moped they still take money from my account and want 300 pounds for cancellation!! it's ridiculous. After month i'm still waiting for my claim. People who work there are rude, not helpful and not qualified. I think its the worst insurance company in whole world!!