Tried to buy from grey and dingy habitat website
cant buy on line
cant buy from stores over the phone
staff dont phone back when they say
staff dont know what stock is in which store
no reply to e-mail sent to individual stores

I have had such bad service from habitat that I will not shop there again even though I love my furniture.

I've recently been looking online for furniture and came accross habitat online. While it looks atractive and informative, I found it impossible to buy from.

Is this a store?

I live in Australia and have seen various items sold at Habitat UK. I have contacted a couple of Habitat stores on several occasions (Why doesn't there seem to be a Head Office or general enquiry email?) but have never received any kind of acknowledgement yet, let alone an actual answer to my question. I wanted to make several definite sales but I feel as though no one can be bothered to help me. I would be happy to pay extra for packing and posting, but it helps if someone will get back to me. A basic reply would have been appreciated.

Absolutely bad customer service! My experience in-store correlates with the online experience. Wanted to buy an item in their Richmond (UK) outlet. Although this product was on display and (according to their database) in stock, the shop assistant couldn't find it. She was not willing to search for items in their storage room as "shop was too busy". I'm expected to return once the item has been found! So basically she was too busy and/ or lazy to make a sale! I'm asking to make a sale but this is too much effort. I've always been under the impression that shop assistants are employed to make sales. My problem is, the item I wanted to buy needs to be compatible with another piece of furniture I have bought from them. Can not substitute. Never again will I buy from habitat. Too much inconvenience. And you can't even order this product online.

Agreed this is a wholly dissatisfying experience. In my opinion it is virtually no use really as you need to go to the shop to get the product but without being able to find out if the product is in stock. I feel it is effectively like walking past a closed Habitat shop and looking in the window.

Habitat has nice overall merchandise at reasonable prices but it's a terrible website, fussy and basically unreadable. Please improve!

Habitat:Probably one of the worst retail shop websites

The Habitat website is difficult to use. It might look flash, but it is clumsily designed with little usability. Go and get a catalogue; it's far easier, or visit the shop, because you can't buy anything online anyway!!

Fails to mention that you can't actually buy anything online, useless therefore if you do not happen to have a branch of Habitat near you. A bit like waving something nice under your nose and then saying "Ha, but you can't buy it" . . .

This is easily the best web site I have ever visited, the design is brilliantly creative and totaly unique. Go there just to witness its genius!