Screwfix Reviews - www.screwfix.co.uk

Click here if this is your business
★★☆☆☆
2.3 / 5
31% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Screwfix www.screwfix.co.uk - Ask a question now

Media Gallery for Screwfix www.screwfix.co.uk

Screwfix www.screwfix.co.uk
Screwfix www.screwfix.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Poor product. Customer always wrong. Product review...”

Written on: 22/03/2013 by Sparky58 (2 reviews written)

Products delivered very poorly packaged and hence damaged. Products were not as described and poorly made. Screwfix quibbled about every aspect. Wasted a lot of time and gave up in the end. Wrote a review on their site but they deleted it! Will never buy from them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“The personal touch”

Written on: 02/03/2013 by hunter18 (1 review written)

At your newly opened Workington store I purchased a ring galv gate latch, sadly it had a fault, I was offerd areplacement immediately, no question. I had been given the last one in stock, so I opted for a black replacement, this was 26 pence more, dressed in my boiler suit I had not a bean on me, however I did offer my debit card. Daniel, the counter chappie very kindly put in the 26 pence from his own pocket. I will return this, but he certainly got me out of a spot. I am retired, but have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not waste your time with the Perth store”

Written on: 18/01/2013

I have never been treated so badly by anyone, 'Billy' the manager was so rude, that I will never be shopping there again. I am so angry about this, and felt like I was being scorned like a child, because THEY sold me a faulty product. I feel sorry for the rest of the folk who work there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Brushed Chrome Light Switch”

Written on: 31/12/2012 by salmon14 (1 review written)

This the second switch that has now failed in less than twelve months,my main concern is the safety aspect for fire or electrical shock.I have emailed Screwfix and just got the fob off reply so beware… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Generally a good company but lack care when things go...”

Written on: 29/12/2012

Generally have performed quite well over the years i have been dealing with them, However when the delivery dose not turn up on the day it is promised and confirmed, it is not given any priority to secure its delivered the next day and it also failed to arrive a day late When i rang their staff (including eventually speaking to a manager) and requested they take some initiative with their carrier to ensure it comes on the next working day (unfortunately i now also got caught up with a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Heres what screwfix dont want you to know”

Written on: 04/12/2012 by 2lippy (21 reviews written)

My issue is with the power tools and prices of products at screwfix. The powertools are made specifically for screwfix buying prices, they wont buy the drills etc from say dewalt in stadard spec instead they choose to have the drills made as cheaply as possible using cheap plastic drive gears as oppossed to metal gearings. This is fine for odd job joe but its the reason why tradesmen are fed up with broken drills that even dewalt technicians cant repair for you. (I know its happened to me)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Deney's Response to 2lippy's Review

Written on: 15/02/2013

If this is true then I am with you 100% and I think it also says a lot about the Tool manufactures, they should be loyal to their own brand.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

2Lippy's reply to Deney's Comment

Written on: 15/02/2013

Hi deney, i was told about it by the dewalt technicians that do repairs, they cannot repair many of the tools from screwfix. Buy a matching pair of drills one from a reputable dealer and one one from screwfix and you can tell the difference just by holding them, take them apart and itseven more apparent.
When i asked screwfix directly they wouldnt deny or acknowledge my claims and then stopped replying

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“GOT TO SAY MY PIECE HERE”

Written on: 20/11/2012 by ClivePearson (3 reviews written)

I think Screwfix is an excellent company, and I don't like to see a concentration of reviews from just complainers, so thought I'd try to balance things up. I now deal with their trade counter more than online, and the service is always excellent. If a product doesn't meet expectations they always refund me immediately, the same applying to any materials that are surplus to requirements. Screwfix, you have my vote!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Deney's Response to ClivePearson's Review

Written on: 15/02/2013

I have to agree with you on this, I bought a karcher wet & Dry that broke and it was changed straight away with an apology. Staff at Blackpool 100% even though I bought it online

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“The missing Radiator.”

Written on: 14/09/2012

Ordered 8 radiators on line only to have delivered 7 by one person sub contractor who asked for help to unload van.My wife assisted with the delivery and noted the packaging falling of the radiators.When I arrived home 1 rad missing after a phone call missing rad was 100 miles away and said that they would get it re delivered in three days.Guess what after a further phone call they now have NO CLUE AS TO ITS LOCATION.They have taken my money quickly enough and my wife now has a bad back,the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Shop soiled tools”

Written on: 21/08/2012 by DeeA (1 review written)

I ordered a Erbauer from a local store and had to get a friend to pick it up. I saw that the box had been knocked about and tampered with. I contacted the local store and spoke with the manager and found him to be unprofessional and very unhelpful. He said that it was not unusual to repackage items that were on the shop floor and sell it on. I told him that by advertising goods on the shop floor for customers would be classed as shop soiled and should not be sold to customers as new and that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“OK”

Written on: 28/07/2012 by davejpr (1 review written)

Order didn't go through the site so I had to telephone up. Once again I fell for the marketing ploy of them suggesting a few special offers (prices less VAT of course). It is a while since I last made an order. They then state you can't return the goods or cancel the order. Its only when you check the order that you see that the "special offer" items are high priced goods that you can get at half the price elsewhere! My advice is don't say yes to any suggestions for anything other than what… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Love them!”

Written on: 16/07/2012 by JontySays (1 review written)

I've used Screwfix for around 5 years now and I can't fault them at all. I used to use the catalogue and phone through orders to start with, but I obviously I now go online. Delivery is always prompt and I'ven ever had a wrong part or anything missing from an order. The prices are amazing versus what you'd pay at a normal DIY store and now that have actually started to open trade counters around the country in industrial unit thing couldn't be better. I was there with my 3 year old daughter… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to JontySays's Review

Written on: 22/07/2012

They have deteriorated RETURNS are hard to do they contradict and lie on the phone

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Annoyed65's reply to Guest's Comment

Written on: 04/12/2013

they have tightened up their returns policy which i suspect has stopped a lot of people pulling the its faulty card once over the 30 days.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“Delivered to wrong address, refusing to give refund”

Written on: 06/07/2012 by ronniez (1 review written)

I ordered from screwfix for next day delivery. When I did not receive the items I checked the status on the order. It showed delivered, and the signiture was by someone I had never heard off!! I contacted screwfix many times explained that I had not received the items and the fact I really needed them urgently. They refused to send me a replacment, and refused to issue me a refund untill they retrieved the items from the wrong house they delivered to, which I had to wait for a "driver… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Go get 'Screwfixed'”

Written on: 18/06/2012 by BWF25 (10 reviews written)

'Screwfix' sent me its current (Summer 2012) catalogue. Coincidentally, it arrived at the time I was constructing a large garden patio and was at the stage when I would need a number of PVC corrugated roofing sheets and the appropriate fixings. OK...easy eh? Just order them and wait for delivery? Hmm...not quite. Here's what happened. 1. Day one. Phoned the 0500 free number and placed my order verbally, quoting the page number, product numbers and quantity required. Told that, as per the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Saffron Designer Concepts”

Written on: 08/06/2012

Furniture Point is actually good. I bought some furnitures like 6 chairs from there. They are all good. You can also visit Saffron Designer Concept at 1 Allenby Road, 2nd Floor, Kolkata: 700020. I bought a bed sofa set and dinning table from. They have exclusive collections of furnitures and house decorating stuffs. You can try there aswell… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Saffron Designer Concepts”

Written on: 08/06/2012

Furniture Point is actually good. I bought some furnitures like 6 chairs from there. They are all good. You can also visit Saffron Designer Concept at 1 Allenby Road, 2nd Floor, Kolkata: 700020. I bought a bed sofa set and dinning table from. They have exclusive collections of furnitures and house decorating stuffs. You can try there aswell… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Just Plain Rude”

Written on: 25/05/2012 by bobbobbobboob (1 review written)

Don't bother asking these guy any questions. They don't know anything about their own products and won't go and look anything up for you. When I asked specifics about how much weight some fixings could take, which should have been listed on their website but the page was missing, they informed me that "If you don't know what you are doing, you should go and pay a tradesman". So I won't be buying any of thee fixings I need here! I will go and find someone that understands the purpose of the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Great Delivery Service”

Written on: 14/05/2012

I have used Screwfix for some years; initially for Business, but now retired it's for personal use. Delivery service has always been great. Since retiring I now have time to get computer savy and hence now shop online. The biggest problem is knowing the exact/correct name for the item you want. If you don't have that, you end up browsing for some time in order to find your item; if you can. Screwfix have just opened a shop in our town but don't always have what you want and have to order it for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“Usually good, sometimes below average”

Written on: 15/04/2012

I find Screwfix good most of the time. Usually their prices are very competative and the quality of their products good. I do like the product reviews on their website; it really helps to make an informated decission on what to buy, especially if it's a product you've not used before. Occasionally they're just really silly and annoying, for example when they don't have certain items in stock... A few weeks ago it was double sided carpet tape at the Edinburgh Seafield Road branch and today it was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Annoyed65's Comment

Written on: 24/04/2012

maybe the people before you that day all bought the same items ! shops occasionally run out of popular items. you could have checked stock online before you went.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cook007's Comment

Written on: 24/04/2012

Other people bought up all Frog Tape, all kinds and all sizes that day...? Yeah right. It's like finding there's no toilet paper at all in your local supermarket.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“CANNOT USE PRODUCT”

Written on: 21/03/2012

WE ORDERED A FIREPLACE AND SURROUND FROM SCREWFIX, WE WERE HAPPY THAT WE COULD PURCHASE THESE ITEMS WITHOUT A HEFTY BILL. HOWEVER, THE PRODUCT ARRIVED AND WAS FITTED BY OUR EXPERIENCED ENGINEER. THE PRODUCT CAME WITHOUT THE VALVE NEEDED TO MANUALLY LIGHT THE FIRE. THEREFORE THE FIRE CAN ONLY BE USED IF THE PILOT LIGHT IS LEFT ON. THIS IS NOT PRACTICAL WITH A SMALL CHILD. THE VALVE IS PARTICULAR TO THAT TYPE OF FIREPLACE. SCREWFIX WERE CONTACTED ON SEVERAL OCCASSIONS (TAKING AT LEAST 1 HR EACH… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Charging twice and not giving refund”

Written on: 20/03/2012 by sharkiesdad (1 review written)

I ordered a radiator and other items on line for delivery to the Derby branch for me to collect on a Saturday after 12pm as I needed these items for first thing on the Monday. I drove to Derby and the items had not arrived. I was in the branch about an hour, on the phone to their head office to sort. They stated I would have to re-order the items and they would deliver them to my house on the Monday. I reluctantly agreed but stated I wanted the items there in the morning. They tried charging me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview