Dorothy Perkins Reviews - www.dorothyperkins.co.uk

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★★☆☆☆
1.8 / 5
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★☆☆☆☆

“Order initially placed on 5th December to be delivered...”

Written on: 19/12/2010 by kellyannl (1 review written)

Order initially placed on 5th December to be delivered no later than the 13th December. A subsequent email was sent saying delivery would be a day late. As yet the delivery has not been received despite numerous attempts on my part to resolve this matter.

We began contacting Dorothy Perkins on Wednesday 15th December to ascertain when the order would be delivered. The communication chain has been as follows:
19th December 2010: Midday - no call back received yet again as promised by DP… Read Full Review

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★☆☆☆☆

“Oh dear... I just read a bunch of reviews and it...”

Written on: 18/12/2010

Oh dear... I just read a bunch of reviews and it sounds like I may never get the dress I ordered. I've waited 24 days now to get my dress and although I live in the states, it shouldn't take that long! I can't get through to them, and they haven't answered any emails. They also gave me a tracking number that which I click on, it brings up a page that says "sorry the page you are looking for doesn't exist." I can't get through to them!!! Frustrating! I wish I read these reviews before I… Read Full Review

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★☆☆☆☆

“Ordered a bag on the 7th of december, a week later...”

Written on: 17/12/2010

Ordered a bag on the 7th of december, a week later still no bag. Checked the Hermes order tracker and it said it had been signed for by the customer on the 12th. Rang up and finaly got through to someone, promised me a full refund on item and delivery. £4 delivery has been refunded but not the bag. Just tried to ring them again and shock...cant get through at all, says they are putting me through to an advisor but the line just beeps then goes dead. absolute joke, avoid Dotty Ps… Read Full Review

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★☆☆☆☆

“ordered 1st of december. not arrived by 16th. customer...”

Written on: 16/12/2010

ordered 1st of december. not arrived by 16th. customer service cant track where parcel is and two hours of phone calls later no further forward. Absolutely appalling. Lack of effort to resolve issue. Promised call back didn't materialise. Operator who was to call us back had left the building when we called back. And the only excuse? Bad weather in scotland. HMM! didn't know Glasgow postcodes were isolated for more than two weeks. Courier website reports no problems with deliveries in my area… Read Full Review

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★☆☆☆☆

“I put an order through - had confirmation! Just logged...”

Written on: 06/12/2010 by lauralaura (1 review written)

I put an order through - had confirmation! Just logged back on to see what the delivery status is and all it says is that my items are no longer available! I had no email or any contact from Dorothy Perkins to tell me this!! Don't have a product on your site if it's not available!! Awful customer service and stock management. Would not have any confidence in ordering again from them! Very dissapointed!… Read Full Review

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★☆☆☆☆

“I have just come online to try to find some contact...”

Written on: 23/11/2010

I have just come online to try to find some contact details to complaint to Dorothy Perkins about their customer services. Ufortunately I wish i had read the many reviews on here before I ordered with them!

Will never ever order with Dorothy Perkins again - p.s: having EXACTLY the same problem with Burton online (same company)

I ordered goods over a week ago, Hermes have said they tried to deliver 3 times - RUBBISH! Also, with the item I ordered from Burton it says it is delivered - funny… Read Full Review

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★☆☆☆☆

“Ordered a dress and necklace online from Dorothy...”

Written on: 23/10/2010

Ordered a dress and necklace online from Dorothy Perkins on Sunday evening to wear to a Christening the following Sunday. On Wednesday arrived home to find a delivery card saying they tried to deliver while I was out and gave me a name and number for the delivery driver to call to arrange re-delivery. Called and left 4 messages but no reply, so on Friday evening called customer services who found the parcel tracking said it had been delivered Thursday afternoon, while I was at work. My… Read Full Review

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★☆☆☆☆

“If you ever need to ring customer service as i did to...”

Written on: 12/10/2010

If you ever need to ring customer service as i did to update your details ie new address etc, dont bother. I had to ring twice as the indian who answered said it wasnt me as i apparently got the security questions wrong, i think i know my own date of birth
Are customer services in india i wonder..i sugest you write instead, it will prob be cheaper… Read Full Review

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★☆☆☆☆

“This is not a website review. I bought a psychedelic...”

Written on: 08/09/2010 by meglog1 (1 review written)

This is not a website review. I bought a psychedelic top last Thursday from the store in Braehead, near Glasgow. The sales girl offered to put the receipt in the bag and I agreed that was fine. As the top wasn't really what I wanted when I got home, I decided to take it back. I mislaid the receipt and when I took the top back tonight, the sales assistant's attitude was absolutely outrageous. She rubbed the material between her fingers, turned out the little side pockets and walked sacross to… Read Full Review

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★☆☆☆☆

“Absolute rubbish. Dorothy Perkin's courier service...”

Written on: 01/09/2010

Absolute rubbish. Dorothy Perkin's courier service 'Hermes' are hopeless. I have contacted them numerous times to tell the courier where to leave the parcel, they ignored it and put cards through my door for 4 days. On the 5th day they put a card through the door saying it was the final attempt with a mobile number. I have tried to call the number all day, left messages, no reply. I have also called DP customer services several times and can truly say they are the worst I have ever come across… Read Full Review

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★☆☆☆☆

“I bought some items from dorothy perkings and when i...”

Written on: 23/08/2010

I bought some items from dorothy perkings and when i received them they did not look anything like on the website so i decided to return the item. Dorothy perkins sales assistant advised me that i could return the items within 28 in the shop when i finally took the items to the shop sales assistant refused to take them because they were concession products.

Well i sent the item buh have not recieved my refund and its been over 1week now . Phone customer service and they refused to tell me the… Read Full Review

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★★★★★

“Never shopped online before and found it really...”

Written on: 15/08/2010

Never shopped online before and found it really easy!Saw two dresses in the shop but didn't have my size and needed them the following week so did it online.It was easy to follow and came within three days!Really pleased with the dresses and will shop online again!Can't wait to wear it next week for races!… Read Full Review

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★☆☆☆☆

“The delivery service, Hermes, allegedly attempted to...”

Written on: 06/08/2010

The delivery service, Hermes, allegedly attempted to deliver but left no card and no one came to the house.

The DP customer services won't answer the phone.

Hermes won't do anything as DP want to handle it.

Don't order online.

Many internet sites have good customer service and delivery systems in place why not DP?… Read Full Review

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Redzebra17's Comment

Written on: 17/09/2010

I found this review interesting because I seem to be having the same or similar problem. I ordered a top from the website a month ago now which hasn't materialised. I decided to try going about resolving the matter through emailing their customer services, only to be told that the parcel HAS been delivered and signed for. No one in my household has any recollection of this, I've emailed back asking for proof of who singed for it, the reply of which is simply telling me that they've checked with the courier and the parcel was delivered to the correct address and signed for.
<br/>
<br/>It basically feels like you're being told that you're wrong, even though you KNOW you haven't got the bleedin' thing!
<br/>
<br/>I'm asking to see proof, a copy of the signature, but somehow I doubt this will end well.
<br/>
<br/>-Ironically I keep being sent more automated emails from Dorothy Perkins than usual informing its customers about Sales, I'm wondering if business isn't great.

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★☆☆☆☆

“I purchased 2 dresses at Dorothy Perkins online....”

Written on: 20/07/2010

I purchased 2 dresses at Dorothy Perkins online. Ridiculous! They have cancelled the order because of the security reasons... well, the system said I do not exist when I called tyhem ... (so who the h*** were they talking to?!) I have paid with the paypal. It's very interesting that the banks all have me at that address, the paypal has me as well... all the companies i order almost everyday Do have me as an existing person but DP doesn't. I also found out that they cannot do anything about it… Read Full Review

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★☆☆☆☆

“There online website did not accept a germany delivery...”

Written on: 11/07/2010

There online website did not accept a germany delivery address. I have tried it online via contact. Nobody of the employees is able to solve a problem. No customerfriendly communication.Actually they even do not have the valuey of one star… Read Full Review

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★☆☆☆☆

“Extremely bad customer service. Have dealt with them...”

Written on: 28/06/2010

Extremely bad customer service. Have dealt with them for over 3 years and had numerous problems which i have now had enough of. Have now closed my account because they don't refund you, you have to constantly chase all refunds and noone ever answers your query or helps you. Have written to them twice to complain and surprise surprise - had no response! Shame because the clothes are nice, but the customer service is so bad its not worth shopping online with them!… Read Full Review

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Mrsnyums's Comment

Written on: 24/07/2010

I found this review very helpful because... it backs up what numerous other customers have said about this company. I was checking these reviews as I was considering purchasing something but after reading these reviews I will definately not be buying anything. Sounds like they treat their customers like a number. Well, this number's not buying! Company's like this really wind me up. Thank goodness for the people who bother to leave feedback regarding their experiences so that people like me don't get sucked in. Thanks everyone :-)

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★☆☆☆☆

“I ws emailed over a week ago to say my order had been...”

Written on: 16/06/2010

I ws emailed over a week ago to say my order had been dispatched. So far it hasn't arrivedl. I've had no email to explain why. I left an email on the courier site and received an email bck from them just telling me to contact the seller, even though the item was showing "delayed at [courier] depot". The DP customer service contact email is down, as it their website, so I can't even contact them to find out where my order is. Not acceptable customer serivce. Wouldn't recommend use of the DP… Read Full Review

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★☆☆☆☆

“I have ordered from DPs online twice. The first time,...”

Written on: 06/04/2010

I have ordered from DPs online twice. The first time, my goods took a little over a week to arrive - more than the 2-3 days stated on their website. Goods were almost as described. This time, goods were ordered 15 days ago and I still haven't received them. They give you dlivery tracking no which shows my goods to be constantly out for delivery and then not delivered even though I have not missed a delivery. I have emailed their customer services now 6 times. I get the same response. We'll… Read Full Review

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★☆☆☆☆

“My firts time shopping here ... for sure it will going...”

Written on: 22/03/2010 by cutululisi (1 review written)

My firts time shopping here ... for sure it will going to be the last time too. The item color was not as described on the website, the delivery was late, the size didn't fit. I have returned the item but Surprise: no refund and no answere from the customer sevice:(( .... I lost my many and my time… Read Full Review

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★☆☆☆☆

“my wifes parcel was never delivered , there customer...”

Written on: 10/02/2010

my wifes parcel was never delivered , there customer service dept treat you like some sort of criminal saying that the goods were delivered!!!!!!!!!!!!!!!!!!!!! , its been five days of calls and e mails still no further with investigation !!!!!!!!!!!!!!… Read Full Review

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