Dorothy Perkins Reviews - www.dorothyperkins.co.uk

Click here if this is your business
★★☆☆☆
1.8 / 5
144
23% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Dorothy Perkins www.dorothyperkins.co.uk - Ask a question now

Media Gallery for Dorothy Perkins www.dorothyperkins.co.uk

Dorothy Perkins www.dorothyperkins.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“WORST CUSTOMER SERVICE EVER ”

Written on: 14/05/2012 by lilie (1 review written)

It's been a month and I haven't got my order yet! What's even worse : I contacted them 3 times already and they didn't even contacted me back. Suffice to say, their service is terrible. DO NOT SHOP WITH THEM… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to lilie's Review

Written on: 17/05/2012

I am so much in agreement. A month and they have been saying the courier company has a backlog (HERMES that is!).

Called thrice and placed on hold for 30 minutes atleast! Have now requested a refund. Am very disappointed with DP service and delivery.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“went in for a pair of lovely bargain shoes as there...”

Written on: 11/05/2012

went in for a pair of lovely bargain shoes as there was 20% off and ended up getting a lovely pair of earrings in the sale for £2 with another pair FREE-good start to the weekend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Just love their dresses!”

Written on: 07/05/2012 by Silkpyjamas (1 review written)

Having read some of the reviews on this site I felt I needed to add my support to DP. I appreciate the frustration of the international customers and this is something that they would need to look into. However as a customer in the UK I can't fault them. Several years ago their stock used to be incredibly boring but since their revamp I am spoilt for choice! As a 40 year old who wants to look stylish but not mutton it is perfect and my nieces in their 20s love it too! The online experience is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to Silkpyjamas's Review

Written on: 05/06/2012

i have a question! Normally I'm a Large or a meidum at forever 21 and im not in the range of plus sizes, but there's this black dress i'm dying to have and it's 100% polyester, and it's now only available in 2x and 3x .Im a 36B in bra size, and 9 in jeans so even though im not in plus size clothing, do you think that a 2x in size from a dress in forever21 + would be too big on me?? I heard that forever21+ run sizes in junior + so it's smaller, i'm crossing my fingers hoping 2x will fit me!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“very outstanding store”

Written on: 05/05/2012

i went into northallerton dorothy perkins today was very pleased with the look of the store very clean and tidy very friendly and helpful staff i was served by a lady called mandy who was pleased to help me with my needs .. i will be shopping in northallerton every time i need dorothy perkins and i will be telling all my friends what great service i got today… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic choice”

Written on: 28/04/2012

When arriving at the store, all the clothes are arranged nicely and very attractive to the eye. There was plenty of room between the rails for me to push the pram. The staff were very friendly and always smiling which was nice. Once I found the style of dress I wanted (there's a lot of choice) they didn't have my size. I asked a very helpfull member of staff if they had the particular dress in my size, unfortunately they didn't. However the member of staff (I believe her name was eve) showed me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst Delivery & Customer Service”

Written on: 23/04/2012 by Rajula (1 review written)

I ordered 2 dresses online, but I got a delivery of someone else's order 3 weeks later! Tried to phone customer service and I was 20th in the queue- was there for about half hour and gave up. Emailed them and still after 2 & half months they still have not sorted it out. Tried to call them again and it was constantly engaged! There is no other phone number to call and they still haven't refunded my money. Worst service I have ever seen!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst service ever”

Written on: 20/04/2012

I often shop in Dorothy Perkins stores but as I am abroad at the moment, I ordered online. Almost two months on, still no order, just a number of unanswered emails to customer service. After placing a comment on DP Facebook website, someone finally got back to me, but a month later, still no order, just a number of unhelpful emails in which they tell me that they are "investigating the matter with the couriers". No response to my request for a refund. I have now filed a Chargeback request with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“no items or response (but eventually a refund)”

Written on: 20/04/2012 by Michie333 (1 review written)

I order two pairs of jeans online, to be delivered to France. The expected delivery time was 5 days, but over a month later, i still didn't receive anything. I sent three emails to customer service over the following weeks, but didn't recieve any response. Some time later, a refund was placed in my account, with no email/call from them. This is highly annoying, as I have since been back to the UK, and would have bought my jeans there had I known that they were going to give me a refund. Very… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Happy Dorothy Perkins customer!”

Written on: 18/04/2012 by cyn12345 (1 review written)

I went into the store at Denton Crown point, the staff were very friendly and helpful. I was asked if I needed any help at the front, and the staff were polite both at the fitting rooms and the till. I haven't been into DP's for a while, and the stock was lovely, it seems that it has become more up to date! I will be returning soon!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great customer service in the carlisle store”

Written on: 12/04/2012

I always shop in dorothy perkins in carlisle i love the selection of clothes and shoes. I particuly had a great shopping experience last week as i was shopping for an outfit for a hen night the girls were so helpful and fitted me with the entire outfit! The staff are always friendly and welcoming and i always enjoy shopping here. !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“TERRIBLE AND JUST SAD”

Written on: 06/04/2012 by Charity23 (1 review written)

Dorothy Perkins is a big franchise, i visited their store in the UK and they had nice things. However i placed an order from the US and its 3 months and going, i have not received anything from Dorothy Perkins. I have sent 2 emails and have not gotten a response yet. There is no phone number to call. I AM HIGHLY DISAPPOINTED WITH DOROTHY PERKINS. This is quite shameful and i want my money back. I can't believe a store as big as this can do such to their customers. Do not shop from the Dorothy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to Charity23's Review

Written on: 10/04/2012

This is my first time to order from them- and I'm so disappointed...
Ordered 2 pairs of shoes-received wrong sizes, no return label, so had to pay $25 for shipping, try to contact customer service regarding this-no respond of course... so upset! don't even know if I will see my money back at all!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“Thrown In A Bag And Dirty!”

Written on: 05/04/2012 by nickname (1 review written)

I just received my order from DP two dress and two pairs of heels. First on-line order with DP (I do loads of on-line shopping). Looks like they were thrown in a bag, very over sized bag and just sent! One dress wasn't even in a separate bag My heels were just wrapped in tissue paper that wasn't attached when I opened it so four heels waiting to stab my dresses and ruin them! Luckily didn't happen. One of my heels was a pale colour and has brown bits all over it not happy about that (looks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Horrible Nightmare Customer Service”

Written on: 19/02/2012 by Vampymissk (1 review written)

I placed 2 orders (yes, why give them a second chance??) First order was disappointing. Of 4 dresses orders, only one fit. I followed measurement chart but was apparent that my height and where hips/bust would fall were not taken into consideration! One dress unravelled upon first wearing. I decided to suck it up and take responsibility that I didn't realize the English are shaped a lil different from Americans (mind you I am not talking obese as I am 5'9" 124lbs). Their site makes the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Dreadful after-sales service - be wary when ordering...”

Written on: 17/02/2012

I ordered 3 items from the website and two of the items were unsuitable and needed to be returned. As one of the items was a 'concession' item it could not be returned to store and had to be sent back by post. I therefore decided to send both items back together. I arranged the return via the website for both items and sent them back in the same parcel. A few days later I received an email confirming that a refund had been processed but when I looked at the details it was only for one of the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Very Happy with the website service!”

Written on: 02/02/2012

I bought a dress on Tues, 31st Jan 2012. It was supposed ot be £25, but with 25% student discount and delivery cost of £4 it only cost approx £22 which doesnt osund a huge saving, but i'd have paid £29 with delivery without the discount. It was fantastic that you can claim student discount online. On top of this, I got an email on Wed 1st Feb saying my order had been dispatched. It arrived on the next day, perfectly packaged, neat, secure, folded perfectly, and included a coat hanger… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“parcel has not arrived after 1.5 months”

Written on: 26/01/2012

Ordered some clothes worth £81 on this website and still have not received the parcel after nearly 2 months. Email the customer service twice 4 weeks ago and did not receive any replies. Will never buy from this website again and have told plenty of friends not to shop on this dodgy website… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“4 months for a refund..”

Written on: 09/12/2011

I bought two different items which I could have worn for my birthday and they arrived after my birthday, making them about three weeks late)I then did the online/postal returns process as there isnt a local dottyp's that stock for tall people. 3 months later, I finally receive my refund, which was for a measly £12.50, and only covered one of the items. I have tried ringing but after waiting for an agent to answer the line just goes dead. I am f***ing fuming and NEVER again will I order from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 31/03/2012

I wish I had read these reviews before I shopped with them online.. I returned 3 skirts to them as they were very poor quality and they sent me an email saying there was only 2 in the package and will only refund for two.. So me losing £30.. I phoned their customer services which was a complete waste of time as it didnt do me any good at all as they refused to move and do nothing to help me.. DO NOT BUY FROM THIS COMPANY AT ALL.. And also beware because they also own the following companies...TOP SHOP.. EVANS.. WALLACE.. TOP MAN.. OUTFIT.. BHS..

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“NEVER EVER WILL ORDER FROM DP AGAIN!”

Written on: 30/11/2011 by eileen08 (1 review written)

I ordered a bag from DP a year ago, still waiting for it... I called, sent emails, nothing happen. Now my sister-in-law ordered a dress online a couple of weeks ago and it didn't arrived. On the tracking website they said the parcel was damaged, not delivered but there it stops, no news what so ever. She called the costumer service and the line went dead before getting in touch with anyone so she went to a store and complained. The manager there said she will do her best in helping her so we'll… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling customer service”

Written on: 23/11/2011

I paid extra for selected day delivery. Parcels always arrive with me for 11am. I contacted Dorothy Perkins four times late afternoon asking if they could let me know where my parcel was. I was told they would be contacted and she would call me back...didn't happen. I was then told they couldn't do this when I called again, this is not true. I called again and she put me on hold whilst she contacted the delivery company for 15 minutes then the line went dead. I contacted them again and this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“internet says i signed for parcel but i haven't!”

Written on: 28/10/2011 by jelgarf (1 review written)

i ordered from dp and paid a fiver for next day delivery. The tracking website said i have received and signed for it but i haven't! Customer services just offered a refund. Not much use if you ordered for tomorrow. I am pregnant and its not easy to buy maternity clothes. Won't be buying from dp again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview