I've only ever got DP items online, they all come very quickly via a courier and its trackable. It is an expensive shop but with the use of promo codes, sales and student discounts it can become affordable. My quibble is the sizing, using the online size guide I come up as a size 18 jeans but these are actually too big and end up falling down without a belt to hoist them up, so I recently ordered a 16 instead which are loads better - same with tops and dresses, I'm a size smaller than what they say I am! but when you suss out what size you really are it's a great fit and some very curvy friendly items available plus some gorgeous shoes. Though I've noticed when ordering shoes online they come brand new, unworn and incredibly stiff so take a few painful days of being broken in. The delivery charge is quite a lot too, and to get free delivery you have to spend £75 which is also really high. But ultimately I'd use it over again and recommend it.

After reading these reviews I am surprised i live in the UK and have never had any problems with Dorothy Perkins. All issues have been redily sorted out by customer services they even assist you via facebook. It may take them a few working days to reply via email but this is to be expected and if necessary you can contact them via phone. Generally the products are fantastic and a good price. I would recommend this company to anyone who needs some good clothes at a sensible price.

Not only was my order 2 weeks later than it said it would be - it was completely the wrong dress. I had to pay 10 bucks to have it shipped back to them. Also, they are only refunding me $39 of the $49 bucks I spent - not including the $10 I spent on shipping it back to them. I've sent 4 emails asking to speak with someone and to get a full refund seeing as this is not my fault, but no response. And no phone number? shady. Shoddy customer service, unfair return policy, and still waiting for a refund for a dress I purchased in July, received in August, and returned in August.

I have ordered several pairs of jeans online from Dorothy Perkins over the past few months, as they do not stock all sizes in store. Until now I have been happy with purchases. Last week I ordered black skinny jeans and when they arrived I naively assumed that they would be like the indigo skinny jeans I had bought previously so I threw out all the return info etc. Tried the jeans on today.....They are awful. They are baggy at the knee, unlike the indigo ones and at the inner thigh one side is cut differently to the other causing a ridiculous looking bulge which makes it impossible to wear them unless a very long jumper covers the thigh area! I will never buy jeans from Dorothy Perkins again and will now be looking elsewhere. There is nothing consistent about what they send customers. These jeans are trash.

I am STILL waiting on a refund after two months! I would LOVE to know a phone number! I've emailed numerous times and nothing! Unbelievably BAD!!!!

First, the clothes are adorable, and they run really great sales. I ordered once from them with zero problem and loved everything. Just ordered a second time and had a bit of an issue, though. It's difficult to track down the number for customer service, because none of the links for the number on their website actually lead anywhere (it's +44.1932.219380). The wait time is kind of ridiculous, but when I finally got through to someone she was helpful. It's added inconvenience when you're calling from the US and the call is costing you an arm and a leg while you're on hold, though. *NB: Be careful when placing an online order, and double-check that everything is 100% right. After I hit confirm and pay, the amount that came up was $30 higher than what I'd agreed to pay (apparently faster shipping somehow got selected). After our phone conversation they did tell me that they would credit me the $30 as a 'courtesy gesture' since I'd just placed the order, but that they can't refund the money until after the order has shipped. She said she'd send me an email confirmation straight away, and I double checked she had the right address. It's been about two days and no email. So, fingers crossed, but I can't say I'm extremely hopeful.

Ordered a dress 17th July via internet (taking immediate payment), asking for it to be delivered to our local store. Received e-mail saying it had arrived. Went to store - no record of it. So when we got home we tracked the item which had in fact been delivered and accepted to a store 1-2 hour drive away - completely the wrong store, we understood by DP Customer Services that store should not have taken delivery of the item when it was clearly labelled which store it needed to be delivered to. After a number of phone calls which cost the customer, it was decided we could have our money back ...... oh ...... Still waiting! Tried to get through to their accounts department after being put through by a customer service assistant who was very apologetic, but the accounts would not pick up I waited for over 10 mins at 10p/p/min. I then went back through to Customer Services told them I could not get through and wished to speak to a manager and was told to talk to a manager it was the same number as the accounts dept, which would not answer!!!! I then asked for them to ring me back as I was fed up of paying for phone calls and not getting an answer ...... guess what still waiting!! Meanwhile they have my money, is this not theft!!! I would not recommend DP to anyone. If they have to close it is their fault ..... CUSTOMER SERVICE IS EXTREMELY IMPORTANT. We will not purchase anything from them again. THIEVES!!

Have to say either the company do not have any staff to answer emails and phone calls or they sit around doing nothing. The customer services is appalling, no-one gets back to you. I returned an item over a month ago and I'm still waiting for my money back. They claim there is a problem, but in order for it to be looked into and sorted out, I (the customer) is expected to sit on the phone for an hour to get this resolved. They do not act... Would not want anyone to go through this and will not be shopping or spending money with a company that works like this

I placed an order (a maxi dress through international shipment delivery) and wanted to amend it to make sure that i get the parcel in time, as I was expecting an occasion in an upcoming future. Normally, plain shipment comes in 5 days. But ot secure mroe time I wanted to pay extra or cancel the shipment an hour after I had made an order online. There is no option that allows amending your shipment. So, i tried to contact the customer service through email and through their web page. Despite I flagged out that the enquiry is pretty urgent, I didn't receive any reply. I tried to reach the office through the phone number of times, spent lots of money for international calls. But could not get through. I even tried their Ireland and EU offices. I was digging their website to find out any additional emails, as those I was trying to reach never came back to me. Although, the automatic reply promisses that the customer service officer will get back to me in 48 hours. All those days the status of the shipment was showing that my order is still at the warehouse. When I finally lost my hope and received a notification informing that my order has finally been dispatched, customer service officer got back to me saying that there is no way he could help. This is his reply: 2012/7/9, Dorothy Perkins Customer Service : > Dear Gaukhar, > > Thank you for your email received 5 July 2012. > I was sorry to note your comments and can understand your frustration. As > per Terms and Conditions, It is not possible to change your order once you > have placed it. > I am sorry for any inconvenience this may cause. > > > Regards, > > > Dorothy Perkins Customer Service > > > To telephone us please call the Customer Services department on > 0844 984 0261 between 9am and 9pm Monday-Friday, 9am-6pm Saturday and Sunday > and 9am - 5:30pm on Bank Holidays. > The line is busy all the time. Despite I was trying to ask on the date expected for the delivery, my further attemps didn't succeed. The occasion is coming up shortly and I don;t know if i would have any time to shop somewhere else. A very sad and dissapointing shopping experience. I'm sure there is something they could have done something while the order was at the warehouse for 3-4 days.