Novatech Direct Ltd Reviews - www.novatech.co.uk

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★★★☆☆
2.5 / 5
41% of users recommend this
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★☆☆☆☆

“I have had two orders from Novatech in the last month....”

Written on: 08/08/2004 by Sallyrhall (1 review written)

I have had two orders from Novatech in the last month. The first was a barebones system which was urgent, and the estimated dispatch was 3 days. After a week I telephoned and found customer services unhelpful and unfriendly. They had no idea when the item would be in, and said that the an estimate should not be taken literally, as they don't know when the goods are coming in! The second order was duplicated, which they insisted was my fault. It may have been, however it would have been nice to… Read Full Review

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★☆☆☆☆

“Novatech Direct Ltd have a poor returns policy. They...”

Written on: 27/05/2004 by briantrue (1 review written)

Novatech Direct Ltd have a poor returns policy. They WON'T provide refunds. If you've ever bought something online then you may have experienced the odd dud product. If you buy it from Novatech then you are stuck with it.

I bought 3 products, 2 worked, 1 didn't. Have told them I'll never use them again becuase of the returns policy and they don't seem to care.

Don't USE… Read Full Review

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★★★☆☆

“After two orders from Novatech Direct Ltd(for which I...”

Written on: 15/12/2003 by energy123 (1 review written)

After two orders from Novatech Direct Ltd(for which I paid next day delivery on both) both showed up 6 and 7 days late respectively due to Amtrak's fault, I emailed there MD, as well as there head of customer care, regarding a refund for the shipping I recieved no reply. Although Amtrak was at fault on these occasions, the contract is between me and Novatech Direct Ltd. so they must deal with the issue. 10 days after my emails I have not recieved any reply. I have reported them to Trading… Read Full Review

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★★★★★

“Have used Novatech a few times now and their service...”

Written on: 19/12/2002 by Chris. (1 review written)

Have used Novatech a few times now and their service is 2nd to none. It's nice to find an online site without any hassles and quick service/delivery. Recommended!… Read Full Review

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★★★★★

“Not only are the prices exceptionally good, Novatech...”

Written on: 18/12/2002 by James. (1 review written)

Not only are the prices exceptionally good, Novatech are great at customer support, when one of the products that they shipped didn't work, I received a replacement within 36 hours of shipping the faulty goods. The fault was not caused by Novatech. The support was so good I sent a box of chocolates to the customer services department. Fantastic… Read Full Review

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Keith Pickering's Response to 58768_James.'s Review

Written on: 20/11/2003

We have purchased computers from novatech & have had grear DIFFICULTY in getting the problems resolved. Problems are not their fault. We the users are not using correct software/hardware event when Novatech have supplied them.
<br>AFTER A WEEK WE STILL HAVE NOT HAD CALLS BACK FROM NOVATECH ADVISING ON FAULTS/PROBLEMS WITH LAPTOPS 2 WEEKS OLD. wE HAVE TO CHASE THEM FOIR REPLIES.
<br>NOUGHT out of 10 on all counts. It is not customer service its customer avoidance.

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★★★★★

“Like most people I am only gaining in confidence when...”

Written on: 18/12/2002 by Web Witch. (1 review written)

Like most people I am only gaining in confidence when it comes to buying on-line. This year I spent over £200 at the Novatech Direct Ltd site and had no problems at all. Their straightforward product details make it easy to choose and compare products. Postage is reasonable and all goods were well packed and arrived in good condition when they said they would.
customers are well informed about any special offers via the news letter and any purchase is easy to track through the site.
I wish they… Read Full Review

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